“Feedback on Heating System Installation
I recently engaged with Thorsen & Petersen VVS to connect my existing Fjernvarme system to an installed floor heating system. Unfortunately, the integration has not worked as expected. The thermostat they installed does not communicate properly with the wavin controller they provided leading to issues with the floor heating’s functionality.
The brand new pump they installed makes abnormal noise and runs all the time
While the initial installation appeared fine, the system’s performance suggests that more attention to compatibility and testing was needed. I hoped that their project manager could have been more empathetical with our situation as we being expats from Asia are not knowledgable about heating installations at home. I am now stressed trying to figure out how to fix it myself
I would appreciate it if the company could take a more proactive approach in addressing this issue. I believe resolving this would reflect their commitment to quality and customer satisfaction. I hope this feedback helps improve their service for future customers.
Reply from Thorsen & Petersen VVS A/S
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not been satisfactory and that you are experiencing issues with the heating system following the installation.
We understand how frustrating this situation must be, especially when you expected a complete and reliable solution. We always strive to deliver quality workmanship and a positive customer experience, and we are concerned to hear that this has not been your impression.
We appreciate your comments and will review the matter internally. Customer feedback is important to us and helps us improve both our communication and service.
Kind regards,
Thorsen & Petersen VVS A/S
