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Trace One is a premier SaaS leader in Product Lifecycle Management (PLM) and compliance, serving the food & beverage, cosmetics & personal care, and chemical industries. With over three decades of experience, we empower more than 9,000 brand owners globally to innovate, streamline processes, and succeed in rapidly evolving markets. Our PLM business platform is designed to simplify complexity, enhance collaboration, and optimize every stage of the product lifecycle. From ideation to market launch, we enable businesses to accelerate growth while maintaining the highest standards of quality, compliance, and sustainability. At Trace One, we’re more than a technology provider—we’re a trusted partner committed to driving transformation. Through cutting-edge tools, data standardization, and a relentless focus on customer success, we equip companies to lead with confidence and deliver meaningful impact in their industries and beyond. We have offices in the United States, France, Italy, China, Germany, France, Switzerland, India, Serbia and Ukraine. We are ISO 9001:2015 and ISO/IEC 27001:2022 certified.
401 Park Ave South, Floors 8-10, 10016, New York, United States
4.1
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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An invaluable resource for looking up regulatory requirements across Asian countries where the English translated version was required. The searches returned a large number of resources for general queries which could take some time to review, but data accuracy was high and relevant for more direct information requests. The team provided helpful training resources and updates throughout the period of subscription.
While we initially encountered some challenges adapting to the platform, the training team -from TraceOne- was always available with outstanding dedication and guidance throughout the process, ensuring the project was successfully completed. We are truly grateful for her support. It is the human touch and customer care that made it a nice experience for us afterall.
The training team was delighted to help me resolve several queries I had regarding the application.
Communication, assistance with filling in the information, guidance, patience. Very informative, helpful and professional.
Database is fine, but slow response times from customer service in general, many errors.
Reply from Trace One
Thank you for taking the time to share your thoughts. We truly value your feedback and will make sure it is shared internally so we can keep improving. Your dedicated Customer Success Manager will reach out to you shortly to review your situation and ensure everything is properly followed up. Your experience matters to us, and we really appreciate you letting us know how we can do better.
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