TradeTools Reviews 

Staff didnt really know how to assist with the saw blade i was after.
Store was awkward to navigate with products in the aisles. ended up at sydney tools and got what i was looking for.

Untrustworthy, bought a renegade 6.5hp mulcher from them. After a few months had major issues. They said bring it back in. Took two men to load it, I am by myself. They basically said, "oh well". Thought I would buy Aussie mafe but the engine is cheap chinese crap and the rest of it is crap. I put a couple of negative reviews on tradetools, but they didn't publish them, hence, Untrustworthy.

Shipping charges are exorbitant. Wanted over $85 for basic post and $700+ for priority shipping. They used to be good to deal with, but have now lost the plot.

Was shopping for a Hitoki grinder model unavailable in Sydney. Purchased from Trade Tools for about 30 % less than any other supplier. Arrived in about 6 days with constant tracking notifications.
So happy with the purchase.

The staff were so helpful at trade tools Burleigh I’d been to two other too shops near bye Sydney tools and total tools with minimal help. Aidan a staff from trade tools had so much time and knowledge for me and was more than happy to help me get started with my welding journey I feel this kind of experience was lacking in the other stores hi praise to the trade tools staff.

Hopeless. I have never experienced such bad service. i have wasted both time and money because of these idiots. I contacted them to find out what hardwear was required for my purchase and they gave me completely the wrong information which cost me time and money. do yourself a favour and avoid these Muppets.

Excellent company, they sell white label items like all other tool shops to (renegade and force tools) but sell them at reasonable prices.

The service was excellent purchased a high pressure washer and they started it to check it and pre oiled

*** Edit to add once the company initiated a search for the missing package I finally received the missing item . I am left disappointed as I had heard good reviews about this company and they have great prices but felt like my order was unimportant to them . I'm renovating my house and now buy my tools where I am more appreciated . I have raised my rating to 3 stars to reflect the outcome .***
I had ordered 6 items from Trade Tools on the 31/07 25 , it is now 18/09/25 and I have received 5 items and have had nothing but the run around over the last item .

Ordered an item that was "in stock" and you could fit in the palm of your hand and after 18 days it's still not here.
This was my first and last order, never again. They are definitely drop-shipping from China so you are waiting weeks.
I could have bought the item direct from Aliexpress myself at half the price and it still would have arrived a week ago. Beware

Absolute rip offs I've paid for tools 2 weeks ago online received confirmation of purchase email and receipt no tracking number I've been emailing them tried ringing the contact line and some random Sparkys from Auckland answers saying i have the wrong number, Fake site bunch off scammers

Waste of time. No dispatch after two weeks. Trade tools cancelled the order after two weeks. Said there were logistical issues. My guess is they misquoted the freight and didn’t want to cop the extra so they passed on the inconvenience to me.

Purchased a Renegade 13hp Chipper/mulcher on 30/3/24 used once and caught fire. I am a woman in my 60s and requested they collect it and either repair or replace it. They refused to collect it and forced me to lift in onto a trailer myself and return it to their Archerfield store. They refused to repair or replace advising that if they replaced it, the same thing would happen again. The manager Sam would not even speak with me or my brother who phoned the store but instead threw their poor staff under the bus and made poor Freddy deal with the issues. Extremely poor service, poor management and by their own admission, useless products. (will just happen again). Manager would not even speak with customer. Not female friendly company. Brother very disappointed as well. If you know your products are going to catch fire, why sell them? Disgusting that you knowingly sell a product not fit for purpose.

Be careful when buying via profoma invoice, they charged 2x delivery fee for 1 item and I didn't realise till after it was paid.

Trade tools initiated a refund for the delivery fees incurred, the issue was well resolved)

PRODUCT WAS AS DESCRIBED AT A GOOD PRICE AND DELIVERED EARLIER THAN EXPECTED

I have been dealing with this company since it first opened I been a few different companies on occasion (I buy a lot of tools) Consistently good!
When it comes down to it they do the right thing by the customer.

Returned an electric chainsaw for warranty repair in May and later advised they were still waiting on parts. Two weeks later I got a message to say the wait had blown out to September and they were going to replace the chainsaw with a new one duel delivered. Service above and beyond my expectations and greatly appreciated the friendly and efficient staff. Thank you team.

Staff at Burleigh Waters were amazing.
Excellent advice and service!
Will definitely support them in the future.

The staff at the Archerfield store were friendly and very helpful. Will definitely coming back here again.

I have been to the Noosaville store on many occassions but on two of them I have presented with problems that were beyond my expertise and equipment. On both occassions I was fortunate to encounter Rob who gave me the service of the century. Nothing is too much trouble for this guy. On both visits he had me sorted and VERY happy. He actually took my prob into the workshop and fixed it. Well done Rob. Service like this is certainly not available at Bunnings or any of the other hardware outlets in Noosa
Lindsay Kingston.