Transparentbpm Reviews 7

Transparent bpm has consistently failed to deliver maintenance for our property. The windows in our building are so rotten they leak water every time it rains and let out all the heat during winter. We've been waiting three years for any action on this, and nothing has been done, they cite issues with the way the budget runs but there has been no action to resolve that issue if that is the case.

Recently, they engaged suppliers to carry out works to replace the decking, but the poor workmanship is already showing—it's broken in several places, and they never even addressed the initial snagging issues. It’s incredibly frustrating to see money being spent with no lasting results.

To make matters worse, emails go unanswered for months, leaving us completely in the dark. There’s no accountability, no transparency, and certainly no value for the money we’re paying.

Avoid if you want a responsive and competent management company.

We’ve had a deeply frustrating experience with Transparent Property Management (TPM). Since they took over our estate, service charges have gone up dramatically — over 20% more than what we paid under the previous managing agent, FirstPort — with no clear explanation or visible improvements.

We’ve been billed thousands for vague items like landscaping, general repairs, and electrical work, yet there’s very little evidence that any of this work was actually done. For example, over £3,000 was charged for landscaping — yet not a single plant was added, and the estate was overrun with weeds all summer. Another £4,000+ was charged for electrical repairs, despite ongoing lighting issues throughout the year.

Communication from TPM has been poor. They’ve cycled through at least five different gardening contractors in under a year, and there’s been no effort to engage with residents — no meetings, no site visits, and no consultation before implementing significant cost increases. In contrast, even FirstPort, for all their flaws, held regular site meetings and shared updates.

We’ve asked for photo evidence of works, breakdowns of charges, and contractor details — all basic levels of transparency you’d expect from any property manager. So far, we've had nothing meaningful in return.

If you're a leaseholder or freeholder considering TPM — be very cautious. We’ve found them unresponsive, opaque, and unable to justify large costs. Our experience has left many residents feeling ignored and exploited.

If I could give this company zero stars, I would. And I use the word “company” very loosely as it’s essentially one man who has repeatedly demonstrated that he is entirely unfit to manage a building. He has no understanding of his legal responsibilities as a managing agent or ignores them and fails to comply with basic legislation. Anyone who questions his lack of progress on repair works or demands accountability is met with bullying and threatening emails. It’s clear he is far more interested in making money than in doing the job properly and it’s us who are paying the price.

The building is in a dire state after 18 months under his “management.” Rats are running wild, security gates and doors don't work and left open, and the overall condition of the place is deteriorating rapidly, turning it into a health hazard. All while he fails to provide any transparency or accounts to show where service charges are being spent. To make matters worse, he has created another “transparent” company through which he pays himself again, employing himself to supervise contractors, effectively getting paid twice. This is a clear conflict of interest and raises serious concerns about potential misuse of funds.

We are also being forced to fund his on-the-job training while he claims to be a legally qualified and experienced professional. If that’s true, then his actions are even more concerning. There is absolutely no transparency, no professionalism, no accountability and a complete disregard for the wellbeing and rights of residents. This is a clear example of how NOT to run a property and a warning to others to steer well clear. I would not recommend at all, avoid at all costs.

I have been trying to get a management pack from Ed Fowler who seems to control the management company. My solicitor has been requesting this since October 2024. Despite promises to help when our only telephone conversation took place in December 2024, nothing has been done.
I have sent numerous emails to the and also the directors of the block with no response of any kind.
This is just a ridiculous situation.
Because of this appalling situation I have not been able to sell my flat. I am also incurring significant financial losses because of this.
This company is just a joke

Building manager Fowler is completely incapable of dealing with a severe and ongoing water leak. The resident management company has a court order against it which ordered that temporary repairs and permanent repairs were complete by set deadlines. Fowler dealing with this on behalf of his ‘client’ decided that the court order is "flawed" and refused to implement temporary repairs and has made a complete mess of trying to organise any repairs at all whilst ignoring court deadlines.

The latest lunacy was to instruct a contractor just to take up and replace a balcony deck which forms part of the roof structure completely ignoring specifications from court appointed expert witnesses, another specialist in water damage repair, and a RICs (royal institute of chartered surveyors) appointed surveyor. He even tried to mislead / lie to apartments regarding the scope of the works and after the contractor took a deposit (presumably from leaseholder money) he showed up to carry out repairs (after a court deadline had expired) and just one look at the job stated that the scope of the works are not as he was led to believe by Fowler / Transparent BPM. The paid deposit is non-refundable as he booked time for his workers and company to carry out works and incurred some initial costs.

Basically Mr Fowler / Transparent BPM failed to competently instruct a contractor, ignored various reports and tried to bluff their case by carrying out botched repairs. This man cannot even instruct a contractor with an accurate scope of works. They are refusing to implement temporary measures to prevent ongoing water ingress claiming that because the apartment is already damaged, further water ingress will not cause any further damage. You can not make this up!

The lunacy is next level. Mr Fowler even stated:

"The longer the work remains incomplete the longer it is before you can start and the newer your apartment will be in January 2025 when your payments stop. If we had completed the work in January 2024 then your apartment would be a year old by the time it was January 2025 whereas now you can stretch it out until then at no loss and have a brand new apartment in January 2025 instead of one that is a year old. So in fact the longer it takes, the newer your apartment will be and you will have received £### each month and so it actually benefits you!"

You could not make this level of lunacy and incompetence up. Ongoing water ingress is causing further damage but Fowler keeps insisting that it will not!!! Really - again, next level lunacy! Then Ed Fowler and his equally incompetent management company client then issues updates to leaseholders claiming that I am inhibiting repairs. Quite the opposite – I am going back to court and will be making further applications to enforce the terms of the court order because these people are incompetent and the lunacy is beyond comprehension!

Building leaking like a sieve and all we get are generic propaganda updates (Goebbels would be proud) that it was somebody else's fault. Fails to follow up and leaks keep going. This man is more interested in attacking leaseholders than actually getting urgent repairs done (oh, he did fix a toilet which he cites as his major achievement because the last management company failed to do this job). Amateur outfit that is clueless about managing a block of apartments. He only got the job because his mate James was 50% of the residents committee and the other 50% of the vote is completely clueless. His website was only set up the day before taking over after his mate gave him control of an estimated £500,000 leaseholder budget, clearly nothing wrong with this. Just wondering where the money is being spent because we are now being told last years insurance has not been paid and this years is now owing and urgent repairs are not getting done.

Absolute joke of a management company. Transparent BPM is nothing more than a ‘one man band’ who got a contract to manage a large building because his best mate was a director of the resident’s board. Budget and service charge not out in time, building deteriorating and sever leaks destroying apartments. ‘Ed’ of Transparent BPM has sent threatening and harassing emails out to leaseholders, and his mismanagement of the building is so bad that apparently the freeholder is demanding that another managing agent is appointed. Solicitors for the freeholder has stated that Ed’s legal advice is ‘confused’. He tells people he is legally qualified but not practising, but his so called ‘quasi legal’ advice is farcical. His ‘Jack of all trades’ and ‘no bluff too tough’ approach is dangerous and costing leaseholders. Absolute joke.