The whole process was easy and the team was very responsive. Our nanny Narumi was great with our toddler and 9 month old. My kids loved spending time with her while we explored the “less kid-friendly” areas in Osaka. We got some lovely photos of our kids and frequent updates from Narumi that put us at ease. I will be using this service again for our future trips. I’m hoping they expand to more countries in the near future too!