Travelpro Reviews 

I purchased a Travelpro Maxlite 4 because I believed I was buying professional-quality luggage from a company that stood behind its products.

My luggage has been lightly used, but the rubber material on the handle has deteriorated and begun breaking down. I contacted Travelpro and provided proof of purchase and photographs of the problem.

The warranty documentation that came with my luggage prominently states “LIMITED LIFETIME WARRANTY” and describes coverage for defects in materials and workmanship. The sticky handle is a defect in material.

Travelpro customer service told me that a manufacturing defect is “typically considered valid within the first or second year of purchase” and classified my problem as wear and tear because the suitcase was purchased in 2017.

I asked Travelpro where the one- or two-year limitation appears in the warranty that came with my luggage.

Rather than repair or replace the luggage, Travelpro offered me a 40% discount toward purchasing another Travelpro bag.

That solution is particularly disappointing. After my experience with the durability of this suitcase and Travelpro's response to my warranty claim, offering me a discount so that I can spend additional money on another Travelpro product does not restore my confidence in either the product or the warranty.

I am not asking anyone to take my word for it. I encourage prospective customers to carefully read Travelpro's warranty terms and understand exactly what the company will and will not cover before purchasing.

I bought a bag last March. It still has tags on because I have not travelled with it. Im travelling next week and want to use the bag but I cant open it. Travel pro told me to try all numbers 000 -999. I did it and it did not open. Then they told me to go to the airport and get TSA to open it for me. That is what I call *fantastic* customer service. Never again will I buy Travel Pro products.

Do not buy from Travelpro Canada. Their customer service is an absolute nightmare, and they will try every trick in the book to keep your money.

I purchased two suitcases for nearly $1,000. On their very first trip, they proved to be completely defective. It took months of exhausting arguments with customer service agents named Sparkle and El just to get them to authorize a return. They forced me to pay $130 out-of-pocket for FedEx shipping to send the defective items back to their Montreal warehouse.

Once Travelpro took physical possession of my returned suitcases, they went completely silent for weeks. Then, a representative named Farah emailed me refusing to issue my refund, claiming the bags were "used"—entirely ignoring the fact that their own team had already granted explicit, written permission to return them. They essentially stole my money, forced me to pay for shipping, took their product back, and left me with absolutely nothing.

It was only when I issued a final legal ultimatum threatening a Civil Resolution Tribunal (CRT) lawsuit and an escalation to Global News Consumer Matters that Travelpro finally panicked and issued my refund.

This company is dishonest, unaccountable, and shows zero regard for customer satisfaction. Save yourself the immense stress and financial risk—buy your luggage from a company that actually honors its word.

I went to Briggs and Riley because of their warranty and customer service. Yes I paid twice as much!!!

Vancouver BC Canada

Their bags are generally good, but they don't honor a "lifetime limited warranty." Apparently, a seam completely coming apart falls under the "Normal Wear and Tear" exclusion. If the bag were scuffed or cut, etc. I would recognize it as normal wear and tear. The failure of a fixed seam is not, in my mind, normal wear and tear. I have sent a warranty claim to the company, including several back-and-forth responses and pictures of the failed seam

DO NOT BUY FROM TRAVELPRO. Travelpro heavily advertises their warranty, but the reality is that every step of the process is designed to put the burden on the customer so they can avoid actually honoring it. My zipper pull broke off within less than a year of normal use and my claim was denied -- not because it wasn't valid, but because they claimed parts weren't available. A 15% discount code is not a warranty resolution.
On top of that, I registered my product, received a confirmation email, and when I went to file my claim they told me they had no record of my registration. Conveniently. Without a registration on file they can cite lack of proof of purchase and close the case. It's a tidy little system.
The bag failed quickly. The warranty is a marketing tool. Save yourself the headache and buy from a brand that actually stands behind their products.

Misleading Return Policy – Bait and Switch Customer Service
Before purchasing, I used Travelpro.ca’s own AI chat to specifically ask about the return policy, as I wouldn’t be using the luggage immediately. The chat clearly stated a 100-day trial return policy. Based on that information, I made my purchase.
When I finally used the luggage and found it functionally unsuitable (the tote unbalances and topples when stacked on the carry-on), I contacted Travelpro to return it — only to be told the 100-day policy applies to U.S. orders only, and Canadian customers are limited to 30 days from delivery.
At no point during the chat was I told this distinction. I made a purchasing decision based on information provided by their own customer service tool, and they refuse to honour it.
This is a failure of accurate disclosure and basic consumer trust. If your AI chat gives incorrect information that influences a sale, standing behind that information is the ethical minimum. They declined.
I would not purchase from Travelpro Canada again and urge others to get all policy details in writing before buying.