trax.pk Reviews 

Trax.pk is honestly one of the worst courier companies I have ever worked with in Pakistan.

If you want to destroy your online business and lose your hard-earned money, start using Trax.pk. You'll regret it very quickly!

I handed over 84 parcels to Trax, and 20 of them were returned! That's almost 24% of my shipments.

In my experience, riders mark deliveries as fake attempts without actually trying to deliver the parcels. It feels like the company and its riders are working together, and nobody is willing to take responsibility.

The worst part is their complaint system. When you file a complaint, nothing gets resolved. It seems like complaints don't even reach the riders, and everyone just does whatever they want.

Because of Trax, I have wasted my money, time, packing materials, and effort, and most importantly, I have lost customers and their trust. Running an online business is already difficult, and courier companies like Trax make it even harder.

My advice to every online seller in Pakistan: Think twice before choosing Trax.pk. Based on my experience, their service is extremely disappointing, unprofessional, and damaging to small businesses.

Never again, Trax.pk!

badest service ever booked food item on saturday afternoon they say the parcel will dispatch on monday and one monday iqbal day ok? parcel transmit on tuesday today is friday the parcel didnt received yet the customer server told me that the parcel will bill delivered tomorrow what is this service it was my last time using this

My consignment is in transit and the last update available is from the 6 days; saying "in Transit".

The after sales service is very poor. The agents at live chat use generic responses and send you the same response; no matter what is your question.
The helpline is miserable and no proper guidance anyway. The support at the website is of no use; their response "We are sorry for inconvenience, we will deliver ASAP". The pathetic team could not locate the consignment despite multiple requests. I have asked them to locate the other shipments from the same date and route and then we can know what happened to this consignment. But they are so miserable and un-professional that they can not even do this. And they have the audacity to say that their dedicated team is looking into this matter and this is their utmost priority.

Is there any way that I can rate them "-5"? Because honestly they do not deserve 0 star.

consignment has arrived at destination on 10 oct 2026 but not received till 30 oct 2026.
I went to there office for collecting by myself. They said that it has not be scanned till now.

Pathetic service and fake tracking! It took them 12 days to deliver my package. Their tracking system is completely useless and filled with fake milestones—switching constantly between 'Out for delivery', 'In transit', and 'On hold'. When I finally lost patience and called customer care to ask for their hub location so I could self-pickup, they literally said: "We don't know where your parcel currently is." If the company itself doesn't know where the inventory is, who does? Terrible customer support and highly irresponsible riders. Avoid Sonic Trax

Please i repeat never ever use sonic | trax. they delay shipment. TCS is 1000 times better. no accountability nothing, support doesnt do anything complaint/request need 48/72 hours as advertised but realistically they would need more. 1/10 service please do not use them.

ya mra second time experience ha or same situation ha ya log out of delivery show kr daty han or agly din unsucessful delivery krdaty han jab ka na mujh koi rider ki call ai na msg or aj 2 din hogy han on hold ara ha .. bht hi bakwas service ha mujh nai pata achy pages ya trax q use kr ry han is sy bht better postex ha

There is only one word for this shitty courier service.... Pathetic!!!
Har lehaz se...
Pehly advance payment le lety hain.. aur pher parcel return hota ha.. to agay se kaha jata ha k yeh non service area ha.. bnda poochy agar to pher paisy kis cheez k lye hain.. agay se customer support ko contact kro.. woh respond hi nae krty..
Bad bad experience..avoid it at all costs

My delivery is not arrived in my location
Plz send it again in my previous location and call me when it's arrived thanks

1 star: Unprofessional and unresponsive
I've placed three orders through different companies, and all three were shipped with Trax. The experience has been awful every time.
It has been almost two weeks without a single call or update from them. Then they returned my paid order, claiming the "consignee refused to receive." That is false. Nobody contacted me, and I never refused anything. I've called to escalate and emailed, and I've received no response to either.
A courier's whole job is to deliver and communicate. Trax does neither. If you have a choice, avoid them.

Very disappointing experience. My parcel was never delivered, yet the tracking shows “Delivered.” The rider never called me, and the helpline was not reachable either. I complained on WhatsApp, but they only said that the parcel was delivered from their side, and then stopped responding. It has still not been delivered to me. This is extremely frustrating.

Too bad service they delay too much and their rider is rude and misbehave everytine they do same third class service ever they have

Too much worst experience 26 date sy parcel inky pas book hai aj 31 date hai 5 days ho gye still parcel delivered nhi hua mera to jesa experience rha 1 star ki bhi rating deny ka dil nhi lkin majburi ma dy di

Delivery service is absolutely bad of Trax. Everytime time I order Trax always delays not 1-2 day delay 8-9 days delay. Customer service is also very bad. They also make fake/lame excuses like I ordered and delayed it and said roads are blocked but roads were not I ordered on same date but TCS deliverd in 2 days and Trax absolutely frustrating.

If there is below 1 star i would give that soo pathetic service. I dont get it why they can still run their low end business

Trax.pk has the worst service I have ever experienced. Shipments are kept with them and not delivered for 2–3 weeks, even in major cities. Their delays cause frustration and inconvenience, and customer support is unhelpful. I strongly advise others not to try this service, as reliability and timely delivery are completely missing.

Review: 1/5 ⭐

Very bad experience with Sonix Trax Courier. The delivery was delayed, communication was poor, and there was no proper update about my parcel. Customer service was not helpful in resolving the issue. Overall, I am very disappointed with the service and would not recommend it.

Today I received my easy paisa debit card and your rider Sid give me same money for fuel
And my address was DHA phase 4 drip cafe he behavio very rodle

I wish I could give them 0 stars my parcel was sent on 11 july and its still showing in transit. The worst courier company I have encountered zaleel ho jao ge in se kuch mangwa kr

Always a bad experience. Whenever something needs to be delivered by them, it's always late, and their helpline is pathetic, doesn't respond or answer calls.