Trax NYC Custom Jewelry Reviews 

Amazing experience, I changed my mind many times however Benny was the best and helped me make the right decision in the end, and helped me get a great deal. Wouldn’t buy jewelry anywhere else.
Benny is the best.

A high level experience extremely satisfied with Benny! I am a repeat customer and will likely buy again! Thanks

Worked with Benny and purchased a pair of 14k yellow gold 3ct Lab diamond Studs and from opening conversation to negotiation to closing the deal it was smooth and seamless. 10/10 way to do business and the customer service was excellent.

My experience purchasing two rings online and visiting the store in New York was absolutely flawless. The TraxNyc team provided top-tier service, showing incredible professionalism and
knowledg
They were more than willing to work with me & Help Me Within my Range to ensure the perfect fit and quality. The store was immaculate, and the follow-up service over the phone after returning home was just as Excellent. Im giving Half the Credit to Jacob. He was who Worked with Me Over the Phone When I came back to My Home State.
I Absolutely Highly recommend TraxNyc & Jacob for anyone seeking quality and genuine care.

Benny @Trax did exactly what he said he would do.

Customer service & professionalism.

Will buy from Benny & Trax again.
Thanks

Huge shoutout to Sam at TraxNYC! I purchased a crucifix pendant from him, and I couldn’t be happier. The pendant is beautiful, and Sam’s outstanding service made the experience even better. He made me feel valued as a customer, and I truly appreciate the care and attention he brought to the purchase. This piece means a lot to me, and I’m proud to wear it. If you’re shopping at TraxNYC, ask for Sam. Highly recommend! The best of the best!

What started as a minor misunderstanding turned into one of the absolute best retail experiences I've ever had. Saadiya and Rodrigo personally reached out and invited us back down to the shop, showing real dedication to making things right.
​When we arrived, Sam took the experience to another level—he gave us a full behind-the-scenes tour of the operation, sat down with us directly, and worked out a super fair deal that we were thrilled with. You can tell they genuinely care about their customers and stand by their work. We left completely satisfied and will definitely be coming back. Highly recommend TraxNYC!

Benny gave me a great deal and gave me a ring that was even better than I thought it was all in all a 10/10 purchase will be using Benny again

Great experience with Benny—excellent customer service, smooth negotiation, and the ring arrived right on time. Highly recommend.”

What can I say?! My first purchase from TRAX and not only was the service amazing, fast response and exactly what I wanted! Benny is the man! Will definitely be coming back!!

I ordered a customized product, my second order from this store. The first time the experience was good, but this time the shipment was delayed. They sent it very late, causing us to miss the deadline for the gifting occasion we had planned. The team was not very responsive. I hope they improve their customer care, but the product’s quality and customization are top‑notch.

Excellent buying experience. Love the staff, and thr products.

Benny at Traxnyc made the entire transaction perfect, I definitely will be back

I ordered a custom piece of jewelry that I have been wanting for 10 plus years from TraxNYC, and they exceeded all of my expectations, it came out way better than I imagined! The customer service was amazing, I was able to get a hold of someone at all hours of the day with any questions that I had. When I received my order it was packaged in multiple layers of protective padding. They really have gone above and beyond to make sure i was comfortable with my order and made sure everything either met or exceeded my expectations. I will definitely recommend TraxNYC to anyone looking for amazing pieces of jewelry that you won't find anywhere else.

I really love Trax NYC. I don't mind paying for quality stuff and Max is on point. I wish I could catch one of his early specials lol I never do.. Max I love you. Keep doing what you do, bro.

10/10 experience. Exceptional service, great pricing, constant communication, and a beautiful purchase delivered right on time. Benny, thank you for going above and beyond — you’ve set the standard for how customer service should be!

TraxNYC has such beautiful & unique pieces. I had a wonderful experience shopping here. Benny made the process absolutely seamless and was very helpful and kind. Highly recommend!

I had a great experience working with the team at TraxNYC on my custom diamond name pendant. From the design process to the finished piece, everything went smoothly, and I'm extremely happy with how it turned out. The craftsmanship and attention to detail exceeded my expectations, and the pendant came out looking amazing.

A special thank you to Benny from TraxNYC for his communication, professionalism, and for keeping me updated throughout the process. He made the experience enjoyable and made sure I was happy with the final design. I really appreciate the time and effort he put into helping bring my vision to life.

I'm very happy with my purchase and would definitely recommend working with him. I look forward to doing more custom pieces with him in the future!

Thank you again! 💎🔥

My entire experience was more than I expected. Jon was a pleasure to work with to get my order out fast. Service was so good, that I’m going to visit the shop all the way from NC to buy some more items I fell in love with. Thanks Jon your the Man!🙏🏽💎

Stephanie is great! She helped me with a really unique cuban link ring, that I am very excited to get! She goes above and beyond when it comes to great customer service! Highly recommend you doing business with Stephanie at Trax NYC!