Tree2mydoor Reviews 

I placed an order for a rose bush and paid extra for a nominated delivery. However I did not expect it to be delivered at 8.30pm at night nor did I expect it to be delivered by Amazon who did not knock or ring on the door. I received a text saying it had been delivered and then I had to contact my friend to ask her to go and check if there was a parcel out side her front door. This obviously also took away the surprise element.
I considered £7.99 an excessive amount to pay for a nominated delivery and to arrive late evening is not acceptable as the whole idea is that a gift should be delivered during the day.
I did complain to them but I was not satisfied with the response as they did not address the issues raised.
I would not purchase from this company again. Very disappointed.

Customer service was ok but I ordered a Fab at 50 rose which was meant to be apricot in colour. It’s actually a bright cerise pink. Not overly happy about this. It was beautifully wrapped though.

You can only review your experience.
I have only had one transaction with the company - it was a disaster, I won't be going back.
I booked a rose bush ,to be delivered, in good time (5 days in advance). On the day it was due to be delivered I was emailed to say that it "might" have been lost, but, certainly, wasn't going to arrive on the due date. This was Friday lunchtime, as I had heard nothing by Monday morning I had to call them: they still couldn't find the plant, but would send another one immediately - although it wouldn't arrive until Wednesday.
I checked on Tuesday, yes it will be arriving tomorrow. On Wednesday they contacted me to say it wouldn't be arriving before Friday - but they would refund the delivery costs. I cancelled the order, they said that they would "try" to cancel the order. I insisted. They accepted the cancellation and said they would refund me "when the plant had been successfully returned to their warehouse!" I protested and they relented and have made the refund.
A very very poor service indeed; like dealing with robots. Yesterday an ordered another rose bush (from David Austin) this was delivered today - within 24 hours of booking. The recipient said it was 'beautiful".
So, it can be done!
I think it's clear which supplier I will use next time I want to send a plant like this.

Beautiful gift from my friend in memory of my mum. The tree was packaged lovely & when I opened it, it was stunning! Smelt lovely, lots of buds & a few flowers open in pale peach, really beautiful, I was thrilled.

I tried to send a tree following a bereavement to the grieving family. However there were constant delays and changes to the delivery and conflicting information provided from the company and the delivery company. I was finally advised today 3 weeks after the parcel was originally due to be delivered that the parcel had been lost.

Ordered an item from this company for a Wedding Anniversary, which was listed as in stock with a delivery date which was workable. 5 days after purchase I get an E-mail stating the item is now out of stock and therefore will not be delivered. This left me with little to no time to find an alternative. 1) Why are out of stock items listed online as in stock. 2) Why did it take 5 days to confirm the situation. 3) Why do you have delivery dates which your company can't adhere to. I should have read all the numerous reviews with similar experiences. Thankfully a competitor company was able to provide a solution.

Delivery eventually arrived, but customer service frustrating and dismissive

The tree itself is fine and arrived in good condition, so no issues so far with the product.

However, the customer service experience was extremely frustrating. I was led to believe the delivery was delayed beyond the timeframe stated on their website, and when I contacted them to cancel the order due to it no longer being fit for purpose, my questions about my consumer rights were repeatedly ignored.

Instead of acknowledging the point I raised, I was told the order would be “reviewed if needed,” which felt dismissive and gave the impression that my rights as a consumer were not being properly understood or taken seriously.

I later received an email saying there had been a “system issue” and that the tree was already out for delivery that day. While the situation eventually resolved itself when the tree arrived, the communication and handling of the query left a lot to be desired.

The product is fine, but the customer service experience and lack of clear communication made the process unnecessarily frustrating. Based on other reviews mentioning delivery issues, it seems this may not be an isolated problem.

This company needs to stop taking extra money for nominated day deliveries that they fail to uphold.
If your advertising 'gifts & to door' it suggest logistics would be tried & tested.
I try to buy & support smaller companies rather than the big chains but after contacting them I have been given excuses including the weather which is mild & dry for a reason of their failure to provide what they took my money for.

Ordered a gift for a Christmas present and paid for a specific delivery day pre Xmas. Failed to deliver, eventually delivered about 10 days late. Slow and wholly inadequate response from customer service. Would avoid

UPDATE - Subsequent to this post, the company’s customer service team have undertaken a number of actions which have demonstrated acknowledgment of the issue, as well as their best efforts to respond accordingly. As a result, I would consider using them again and I have amended my rating.

For the second time I used Tree2mydoor in the UK. On each occasion they were excellent. On both occasions notibly Ryan and Kate were extremely helpful. Additional to that the plants received were very well in great condition.
Thank you to both and the company
Mrs Clarke

Lovely product, beautifully packaged which arrived safely at the intended recipients who were thrilled!
Thank you to the amazing Kate for all her help and perseverance when the outside contract carrier made a ridiculous error - all ended well due to her professional efficiency!
Well done!

Ordered for a special birthday. Didn’t arrive on the day. Had to chase up. Offered a couple of pounds off delivery cost, but I had bought a delivery pass so this meant nothing, then ignored email. Then I discovered they didn’t send the card I bought to the recipient, and sent my gift in same box with a gift from someone else so person didn’t even know I had sent gift. Very generously refunded my £2.50! Felt like I was being by the unreasonable one. Won’t use again unfortunately.

Delivery and customer service top notch and would highly recommend this company.

Great customer service. It wasn't a straightforward order but Kate did everything she could to help my mum get the perfect size of lemon tree for her apartment. Thankyou!

Ordered the twisted trunk Olive tree for a friend. I accidentally put my own address as delivery. Called and left a voicemail and got a reply within five minutes confirming correct address. Got next day delivery which arrived at 9am as promised. My friend LOVES the olive tree! All round great service, efficient and polite. Will use again.

Ordered through this company as the website allowed you to specify the delivery date, which was very important as it was a birthday present. Confirmation email said they would be in touch if there was a problem with the date.

There was and they weren’t.

The company are very understanding and blame the courier, somehow forgetting they organised this.

Basically don’t use them if you need the delivery to be date specific, they cannot do it. Look elsewhere.

We paid for an exact day delivery for a Silver Anniversary Rose gift. Unfortunately the rose was delivered a day later than requested, which was very disappointing and upsetting to us. Because of this our daughter wasn’t at the house when it was delivered the next day , she had taken the actual day off from work, and would have been there on the actual day it was requested. We have received an apology and a small offer of refund on postage, I do find it baffling that the delivery was passed to Amazon, who then passed it to Royal Mail, this move in itself would have created a delay , because of the delay , the pleasure of giving this gift was lost.

The rose arrived on time and my sister was thrilled. Despite a total misunderstanding on my part about delivery customer services were polite and helpful even though it was nothing to do with them!!! I can't give 6 stars but I would if I could

I had a issue with a new customer code, RYAN resolved the issue very quickly, he was very understanding, courteous, patience, and had a wonderful manner, he also made sure that the gift of Fab at 60 Rose Bush arrived on time, it actually arrived a day early, the recipient was over the moon with gift as if was a surprise, she took photos of the Rose Bush, it’s going to look beautiful

I decided to order from Trees2mydoor as I’d received one myself a few years ago, I was very pleased with my gift

Told RYAN that I shall be ordering more gifts from them.

Excellent customer service from RYAN

If your looking for that special gift Trees2mydoor is the place to look

Fabulous customer service from Ryan. I had an issue with my delivery as I added the incorrect postcode but from the 1st email, Ryan was so helpful, replied very quickly and did all he could to sort this for me. Thank you Ryan, will definitely recommend.