Don't know what they are doing
Originally I had a very positive experience here. The staff seemed friendly and responsive. I had requested that a custom PC be built. I was explicit in stating that I required a machine that could handle heavy use of rendering using Adobe. I was told no problem. They built the computer with surprising speed but all I had was issue after issue. The computer consistently kept crashing and this happened within days of bringing it home. I had the computer for a total of 5 weeks and it was in the shop every single week because it kept crashing. Each time, they assured me that that they had fixed it and resolved any and all issues. I had to take the PC back 4 times. With each experience, the customer service declined. They stopped updating me when they promised to call and I had to consistently call for updates. At around 3 weeks I began requested a full detailed list of components in the PC. Despite asking for this at least 10 times, I never received it. I requested a quote on upgrading the graphics card over each time as well and never received an answer. The 4th time I had to return it, they had it for over a week. I did my own research and determined that they video card they had given me was not compatible with Adobe. I was surprised and angry about this because this was one of my requirements that I mentioned every single time I spoke to them. They either didn't know about the graphics card conflict or decided not to tell me, either way it doesn't speak well for them. After 5 weeks of frustration, lost revenue to my business because of missed deadlines for clients due to the PC problems, I requested a full refund of the computer. The owner argued with me on the phone for almost an hour before finally agreeing to refund me. When I arrived the following day to return the PC and get my refund, there was a surprise "restocking fee". The owner insisted he didn't sell "used" parts even though this contradicts what he had told me weeks before. Working with this company caused me 5 weeks of stress, loss revenue to my business, and a total of $550 that they refused to refund. Horribly disappointing! Don't get a PC built by them, not worth the hassle!