Trueformwear Reviews 

316
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the shirts and truly appreciate the comfortable fabric along with the stylish designs available. Many people also note that the customer care team is very responsive and exceptionally helpful when dealing with size exchanges and order questions. Some reviewers were not happy with the sizing, pointing out that the products run quite small and require ordering a larger size than usual. Others experienced frustrating delivery delays or received zero response whatsoever when trying to contact customer support for assistance with returns or refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers praised the high-quality fabric,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as many consumers praise the responsive support... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as while many consumers praised the smooth... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the well-made clothing, premium... See more

Response time

People report ambiguous experiences with response time, as some reviewers express great satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've seen reviews about the customer care and how bad it was. Id have to say I had a pleasant experience with the customer service department. Particularly with a representative named Kim. I ordered... See more

Rated 2 out of 5 stars

If you order from them don’t plan on getting any help for customer service. Bought a dress shirt and the color was a bit different in person. All I wanted to do was exchange it for a different color.... See more

Rated 5 out of 5 stars

Awesome shirts and awesome Company. Their customer service is A # 1. I ordered acccidently the wrong size that was my fault but they immediately sent me the correct size I needed . It shows there are... See more

Rated 5 out of 5 stars

My first time buyer experience was fantastic. It’s true they size a bit on the tighter side, especially for guys with bigger shoulders/chests, so size up. When I realized the size I ordered was a bi... See more


3.6

Average

TrustScore 3.5 out of 5

316 reviews

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No history of asking for reviews

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3.6

All reviews

(316)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

The items I got were a bit too small…

The items I got were a bit too small for me. I called customer service and they were nice enough to replace the two items free of cost with no return needed.

On a side note - the material that makes up their dress shirts is one of the best I’ve felt, especially if you workout, the material compliments your muscles really well.

November 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shirts

Amazing shirts! But more importantly the service was amazing. I didn’t fit in one and the replacement was free! Well done and my wife like them. Fits great ! Kim was amazing at helping me by the way!

November 9, 2026
Unprompted review
Rated 2 out of 5 stars

If you order from them don’t plan on getting any customer service help

If you order from them don’t plan on getting any help for customer service. Bought a dress shirt and the color was a bit different in person. All I wanted to do was exchange it for a different color. It’s a $50 shirt wanted to ensure it actually would be worn. Oh my what a terrible experience that was. Took weeks to even get a response. Hit me with the you can keep the shirt but only get a $10 credit. I wanted the shirt just in a different color. Took three months on constant biweekly update requests to actually get the other color. Shirts are decent just plan on keeping whatever you have unless you want to make so much of your time changing anything.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great response from Trueform…

I had a great response from Trueform customer service on s sizing issue. I have purchased twice and believe their products to be priced fairly, the quality is very good and the response from their customer service was terrific in sending a one time courtesy replacement due to a sizing issue. Overall very happy with Trueforms products and customer service.

November 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Kim was amazing—proactive, efficient, and communicative. She made the ordering process smooth and stress-free and resolved my issue immediately. The clothing is well-made, with high-quality fabric that feels premium. I would definitely recommend Trueform, not only for the quality of their clothing but also for their outstanding customer service!

November 7, 2026
Unprompted review
Rated 5 out of 5 stars

These are amazing shirts

These are amazing shirts. I first saw them on Instagram for the short-sleeve button-down. They look amazing, fit really well, are great quality, and wash well. I then wanted some dress shirts that weren't so boxy, and these look amazing. I get compliments all the time, and they are great quality.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

This is my second time purchasing clothes through them, I made a mistake on the second purchase for my husband and they were happy to help resolve!
Their response took a couple days but they helped resolve the issue quickly!

November 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great shirts

Great shirts. I’ve been looking for polos and dress shirts with a true slim fit, and these are them. I got a 3 pack of the polos and 5 pack of the dress shirts. I also had a return and Jess and Kim were able to help out with that process. I’m sure I’ll order more!

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company and Product

My first time buyer experience was fantastic. It’s true they size a bit on the tighter side, especially for guys with bigger shoulders/chests, so size up. When I realized the size I ordered was a bit too small and contacted customer service the response from Kim and Laura was absolutely fantastic. They sent me the size at needed at no additional cost. This is a great company and J will absolutely buy from them in the future.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome shirts and awesome Company

Awesome shirts and awesome Company. Their customer service is A # 1. I ordered acccidently the wrong size that was my fault but they immediately sent me the correct size I needed . It shows there are still companies out there that do the right thing. True form is doing it right and I’m a lifetime customer. Thank you Trueform!

November 7, 2026
Unprompted review
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Rated 4 out of 5 stars

Great customer service

I've seen reviews about the customer care and how bad it was. Id have to say I had a pleasant experience with the customer service department. Particularly with a representative named Kim. I ordered my shirts 1 size too small and needed to return them. She explained to me the return process. Very pleasant in every email exchange. Any questions I had, she got back to me at her earliest convenience. I really appreciate the communication and i do plan on ordering from them again.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service and shirts are amazing

Customer service is amazing, the exchange process , the quality of the shirts and pants along with the fit is outstanding! I had a nothing but a positive interaction
I had ordered a L shirt and I really needed an XL I reached out and I was taken care of without issues
I actually ordered more shirts

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Originally hesitant…

Originally hesitant, as a friend showed up in a pair of similar relaxed pants, and we’re built differently, but holy ****! Literally the most relaxed, retro-futuristic design, yet durable af, and am beyond grateful that I ordered the 5-pair combo. Can’t decide whether to share, or gatekeep these, but everyone should own at least two pair. 10/10

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

The customer support from Trueform…

The customer support from Trueform Wear, especially Bella, was outstanding! When I ran into a sizing issue with my order (the shirts are great quality, but I recommend sizing up as they run a bit small), Bella went above and beyond to help me out. She processed a hassle-free replacement quickly and even accommodated a special request. Excellent service and support!"

November 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Top Notch Service and Great Shirts

Ordered a few shirts from Trueform and they ran a little small for me. Nothing was wrong with the shirts themselves, I just needed a bigger size. Their customer service was top notch. They replaced the shirts at no charge and got the new ones to me fast. The material is great and the quality is excellent. Super happy with the brand and I highly recommend them!

November 4, 2026
Unprompted review

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