Truepenny's Property Consultants  Reviews 

Had a great experience as a buyer. Alex and Wallace were communicative when needed, but also knew when to let the purchase process take its natural course and I didn't feel pressured.

We enjoyed working with a local team who understood the local market. At a time when selling flats is very difficult they guided us to the right sale price; they worked with potential buyers to seal a deal, and then worked with rather slow solicitors to speed up completion. Thank you Connor, Wallace, Alex and others behind the scene.

I was first introduced to Truepenny’s by a friend who had previously used them on the sale of her Peckham Rye half house. I’d been helping my parents to sell their house when their previous estate agent had failed to get an appropriate price. Truepenny’s were kind, considerate & listened. My parents felt reassured throughout the entire process. They helped secure a much higher price & their sales progression team was on hand throughout with regular updates.
When the difficult decision came for us to sell our East Dulwich house earlier this year, Truepenny’s were on the list. We interviewed other local estate agents, all very charming & positive, but none except Truepenny’s was willing to give us the full reality checks about the oncoming precarious market conditions. At such a critical time for selling, Truepenny’s local knowledge & house-selling expertise proved invaluable. They gave us honest, practical advice, managed our expectations & helped us successfully navigate what was clearly going to be a challenging market with confidence.
Throughout the process, the team were professional, approachable & proactive, keeping us informed & making us feel that our sale was in safe hands. It was reassuring to work with an agent who genuinely understood the local market & was prepared to tell us what we needed to hear, rather than simply what we wanted to hear.
Having now experienced Truepenny’s from both sides, helping my parents sell their home & selling our own, I wouldn’t hesitate to recommend them. Their honesty, local expertise & genuine care for their clients really set them apart. If you’re looking for an estate agent in East Dulwich & the surrounding areas who combines sound advice with a personal touch, I’d recommend Trupenny’s.
Thanks to Alex, Wallace, Trudy & all the Truepenny’s team.

The sales team provided excellent end-to-end support in the recent sale of our East Dulwich flat. Their local expertise, commercial approach and reactivity were excellent. From initial marketing with Connor and his team, to Alex’s expertise as we navigated offers, to Wallace’s reactivity and cut-through as we concluded the sale, their support was valuable, professional and friendly at all times. You want this team selling your property.

It has been great to work with such a committed, knowledgeable and personable team of professionals on the sale of our property. Truepennys found us the perfect buyer despite really difficult market conditions, and then guided us through a challenging sale process, negotiating our way through some tricky issues with empathy, persistence and good humour. A thoroughly professional and personalised service from the whole team. Highly recommended.

Truepenny’s have been great property managers for us. Would highly recommend if you are looking to rent out your property.

If you want to pay people to NOT manage your property - then this is the agent for you.

A revolving door of staff who are not up to speed on your issues, do not respond to emails or phone calls - I mean for months and months.
I will just give one example: having lived in the house with small children that was not damp, we had tenants that reported damp and ended up spending £6000 on damp work and now I’ve taken the house back I have found a blocked drain that caused the issue and was rectified for £230!!! I’m now left with a house the needs replastering and repainting.

Utterly useless.

Highly recommend!
We have had a fantastic experience with the sale of our family home in Dulwich and purchase of our new property in Beckenham.
The teams in both offices where nothing short of excellent! Professional, sound advice and highly attentive. They listened to what we wanted and found us the perfect place. Thank you for making the experience such a positive one!

The Bromley team were all incredibly helpful and responsive whenever we had any questions. Each member of the team we came across was professional and very knowledgable. Thank you all.

The team at Truepennys worked incredibly hard and were a pleasure to deal with throughout. I did get the impression they hadn't sold many school or loft conversion apartments before, as there was some uncertainty around the service charge. That said, they secured an offer within three weeks of the flat going on the market.

The real star of the show has been Wallace Jaffray, Head of Progression. He kept our transaction moving at every stage and was invaluable in building trust between us and our buyer, and gave me advice on my own onward purchase well beyond what he needed to do.

We bought our onward purchase through one of the big rival chains, and the contrast was stark. Having someone like Wallace driving things once an offer is agreed makes a real difference, and would make me choose Truepennys again each time.

The team at Bromley are absolutely incredible, supportive and caring. Andrew is exceptionally helpful with his very welcoming smile and dedication to ensuring that you get 5* treatment.
Truepennys are also very supportive with the community and helping with their local school from supporting their fundraising events and recently they also became the new sponsors for their football teams.
Highly recommend Truepennys, pop into their local branch in Bromley!!!

We had exceptional help from Andrew and the team when recently selling our house. They were very friendly and professional. We would definitely recommend them.

Bought our first house with truepennys East Dulwich and it was a brilliant experience. As first time buyers, Trudi was always on hand over phone or email to answer our questions. Trudi was extremely helpful during the whole process, and when we had some issues she made sure they were sorted instantly - very excited 10/10 would recommend.
Charlie

We’ve recently bought a house with Trudi and she has made the whole process as easy and pleasant as possible which is a rare thing these days! She was always been on hand to answer any questions and requests we had (and we had a lot as first time buyers!) and she really pulled it out in the last few weeks before exchange when multiple issues came up last minute. Would highly recommend her and the rest of the Truepenny’s team!

The team at Truepenny’s East Dulwich were absolutely fantastic and made the whole experience smooth and professional. With particular thanks to Kyley who got the job done to sell our flat in no time at all, especially in a difficult market. The whole team who supported the sale were friendly, genuine and comprehensive in their knowledge. I would highly recommend to anyone considering a sale in the area!

It was a great experience working with Truepennys, especially with Conor. Despite the challenging circumstances surrounding my rental property, he worked tirelessly to find a suitable tenant. What I appreciated most was his ability to balance professionalism with a great sense of humour, which made a real difference during some of the more stressful moments. I truly appreciated his support throughout the process and would happily recommend Truepennys and Conor to others.

This is the worst property agent I have ever seen. The advertised rent was 1,650 pcm. However, the agent tried to negotiate with me to uplift £50 because they say it's instruction by the landlord as the property is very popular and there are 8 viewings are scheduled afterwards. I unwillingly uplifted £25 and it's agreed. Then, there was another problem. The agent say its earliest move-in date is 2 weeks after acceptance of the rent by the landlord which is never explained and mentioned in the advertisement which confused me a lot. I need to get in the property as there was time limit and my wife strongly wanted to move in to the property. But to be honest, I really hate this property agent. I'm already planning to move out from this property.

Truly the worst service one could experience from an estate agent. John and Mariem were extremely unreasonable, obstinate and down right rude. Refused to request items from the landlord like removing furniture and allowing keys to be returned early at end of tenancy. Our boiler broke on one of the coldest days in winter and we had to quote the unfit for habitation act before they responded to my requests to send someone to fix.