SCENTIFY UKReviews 

385
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the fast delivery and the high quality of the products, including fragrance oils and wax melt molds. Reviewers frequently highlight the excellent service, noting quick order fulfillment and good communication regarding dispatch. The scents are often described as lovely and delightful, with many appreciating the free CLP labels and occasional extra gifts included with their orders. However, some people experienced issues such as damaged bottles upon arrival, though one reviewer noted this was due to the mail carrier and not the company. A few customers also expressed dissatisfaction with product discrepancies, like receiving small testers instead of the advertised quantity, or issues with product longevity and service life for more expensive items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of the fragrance oils... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Quality

Customers consistently note positive experiences with quality, often highlighting the quality of products... See more

Service

Customers consistently report positive experiences with the service, often describing it as very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my package yesterday but unfortunately one of my bottles had got damaged. Contacted them they were very helpful and are sending me a replacement. Order arrived so quickly and the added extras... See more

Company replied

Rated 5 out of 5 stars

Love the new scents that have just arrived. Warm vanilla fig is to die for. Not tried the rest yet. Love that you get free clp labels for each fragrance too..postage Great, parcel arrived within days.... See more

Company replied

Rated 5 out of 5 stars

I love Scentify fragrance oil and so do all my customers. They say the fragrance just lasts and lasts. Had a slight hiccup with my last order but the the fault lied with Royal Mail and NOT Scentify.... See more

Company replied

Rated 5 out of 5 stars

I am very early on into my candlemaking journey, but this company were recommended to me because of the quality of their scent throws. The recommendation was spot-on and not only that I can get every... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Scentify UK is a specialist supplier of fragrance oils for candle making, wax melts, home fragrance and cosmetic applications. Our range is built around consistent, high-performing scents that makers can rely on, whether you're testing small batches or scaling production. We also supply fragrance solutions for room sprays, reed diffusers and wider home scenting applications, giving you flexibility across your product range. Every fragrance is supported with clear technical documentation, including CLP, SDS and IFRA, so you can work with confidence and stay compliant. We offer a wide selection of trending, classic and exclusive scents, designed to perform well while remaining accessible for both new and experienced makers. Orders are dispatched quickly from the UK, with free CLP labels included to support your workflow. Scentify is built on clarity, reliability and ease of use - helping you create products your customers come back for.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(385)

36 reviews in the last 12 months

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Rated 3 out of 5 stars

The oils seem to be spot on but not at…

The oils seem to be spot on but not at all happy with how the CLP’s are sent (A4 sheet of 24 labels folded in half then in half again) they are not not fit to be used.

June 10, 2026
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Reply from SCENTIFY UK

Hi,

Thank you for your feedback.

We're pleased to hear you're happy with the fragrance oils. We also appreciate your comments regarding the CLP labels and will take them on board as we continue to review how they're supplied.

Thank you for taking the time to share your experience.

– Scentify UK

Rated 5 out of 5 stars

SCENTIFY - spot on…

I am very early on into my candlemaking journey, but this company were recommended to me because of the quality of their scent throws. The recommendation was spot-on and not only that I can get every bit of advice and suggestions I need. Quick delivery, products are well packed and good communication to let you know when your purchase has been dispatched.

April 30, 2026
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Reply from SCENTIFY UK

Hi,

Thank you so much, we really appreciate this.

It’s great to hear the recommendation lived up to expectations and that you’re enjoying the scent performance. We’re always happy to help wherever we can, especially when someone is starting out on their candle making journey.

Glad everything arrived quickly and safely too.

– Scentify UK

Rated 5 out of 5 stars

Stunning fragrances only just found…

Stunning fragrances only just found these I will definitely 💯 be using them again xxx

April 30, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Great to hear you’ve discovered us and that you’re enjoying the fragrances. We look forward to your next order.

– Scentify UK

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Rated 5 out of 5 stars

Amazing

I love Scentify fragrance oil and so do all my customers. They say the fragrance just lasts and lasts. Had a slight hiccup with my last order but the the fault lied with Royal Mail and NOT Scentify. Joy was just amazing at sorting everything out. Customer service was second to none. Can't big this company up enough. Thanks to all involved xx

March 26, 2026
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Reply from SCENTIFY UK

Hi,

Thank you so much, we really appreciate this.

It’s great to hear your customers are enjoying the scents and that the performance is lasting well. We’re also really glad we could get everything sorted for you quickly.

Thanks again for your support.

– Scentify UK

Rated 2 out of 5 stars

Expensive Tower Diffuser with Short Lifespan

My Scentify tower diffuser just died at approx. 18 mon of age. Such a short lifespan for $229+tax+$30/bottle of oil. Company offered to replace at 50% discount but its left such a bad aftertaste that I'll go in a different direction. Really expect such an expensive product to have a respectable service life.

April 3, 2026
Unprompted review
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Reply from SCENTIFY UK

Hi,

We believe this review may have been posted about a different company (Scentify USA)

Scentify UK does not sell tower diffusers or electrical products - we specialise in fragrance oils for candles, wax melts and home scenting. The product described doesn’t match anything we offer.

It’s possible there has been some confusion with another brand using a similar name. If so, we’d really appreciate it if you could double-check and update your review accordingly.

If you did intend to contact us, please reach out directly and we’ll always do our best to help.

– Scentify UK

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company, speedy dispatch, first time ordering the fragrance oils, they smell incredible, I highly recommend, can't wait to order more

March 30, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Great to hear your first order made such a good impression and that you’re enjoying the fragrance oils. Glad everything was dispatched quickly too.

– Scentify UK

Rated 5 out of 5 stars

No hassle buying experience.

Quick delivery and as described products. Exactly what buying online should be...no hassle! Thank you 😊.

February 16, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Glad to hear everything arrived quickly and matched expectations. That smooth, no hassle experience is exactly what we aim for.

– Scentify UK

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Rated 5 out of 5 stars

Very good service and delivery very…

Very good service and delivery very quick. The scents are lovely and smell delightful

January 26, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Glad to hear the service and delivery were quick and that you’re enjoying the scents.

– Scentify UK

Rated 5 out of 5 stars

Very happy

Very happy, love the products, will definitely be buying again. fast delivery also

February 4, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Great to hear you’re happy with the products and that your order arrived quickly. We look forward to your next order.

– Scentify UK

Rated 5 out of 5 stars

All around great

Website is simple and easy to use, fragrance oils are lush too, highly recommend.

January 15, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Glad you found the website easy to use and that you’re enjoying the fragrance oils too.

– Scentify UK

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy ordering plus free gift included .
Have bought a few times before !

January 22, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate your continued support.

Glad you found the ordering process easy and that everything arrived quickly. Nice to hear the free gift was a welcome surprise too.

– Scentify UK

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always.
Delivered within 2 days + kept informed.
Always quality products.

January 14, 2026
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate your continued support.

Great to hear everything arrived quickly and that you felt well informed throughout. Glad the products continue to meet expectations too.

– Scentify UK

Rated 5 out of 5 stars

Amazing

Love the new scents that have just arrived. Warm vanilla fig is to die for. Not tried the rest yet. Love that you get free clp labels for each fragrance too..postage Great, parcel arrived within days. Definitely can't wait to order more. Thank you so much xx

January 5, 2026
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Reply from SCENTIFY UK

Hi,

Thank you so much, we really appreciate this.

Great to hear you’re loving Warm Vanilla Fig - that one has quickly become a favourite. Glad everything arrived quickly and the CLP labels were helpful too.

We hope you enjoy the rest of your scents just as much.

– Scentify UK

Rated 3 out of 5 stars

Detailing on the kettle mould isn't…

Detailing on the kettle mould isn't great you can just work it out for the price i would of expected more, volcano mould is of a good size

January 5, 2026
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Reply from SCENTIFY UK

Hi,

Thank you for your feedback, we appreciate you taking the time to share it.

We’re glad to hear the volcano mould size worked well for you. We’ll also take your comments on the kettle mould detailing on board, as this is useful for us when reviewing and improving our range.

– Scentify UK

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Rated 5 out of 5 stars

best sauvage dupe around - Free Labels.

Quality oils and free labels. Order arrived less than 48 hours from placing order so how's that for service. Thank you Scentify

December 4, 2025
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Reply from SCENTIFY UK

Hi,

Thank you, we really appreciate this.

Great to hear you’re enjoying the Sauvage-inspired scent and that the oils and CLP labels delivered exactly what you needed. Glad your order arrived quickly too.

- Scentify UK

Rated 1 out of 5 stars

Wrong advertisement

Wrong advertisement. On website says 5X100ml perfume in £56 after 3 weeks wait I received testers all less then 10ml.
Please don’t use this website they are fraud.

December 15, 2025
Unprompted review
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Reply from SCENTIFY UK

Thank you for your review. However, this feedback has been left for the wrong company. You may have been searching for Scentify USA and we are not affiliated with them in any way.

We have not received any order from you, nor do we advertise or sell “5 x 100ml perfumes for £56.” We also do not sell testers or sample-sized products as described in your comment.

We kindly ask that you double-check the company you placed your order with and remove or amend this review accordingly, as it does not relate to our business. If you believe this has been posted in error, please contact us directly so we can assist.

Thank you for your understanding.

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