Truly PVC Limited Reviews 850

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money, with many highlighting competitive pricing for products like PVC skirting, keys, and window handles. The ordering process is consistently described as very easy and straightforward, with many appreciating the clear online system and helpful advice provided. Reviewers also commend the fast and prompt delivery service, often receiving their orders quickly and well-packaged, with good communication throughout the process. The products themselves are noted for their good quality and accurate descriptions, meeting customer expectations. However, some people experienced issues with delivery, including items not arriving on time, being left without notification, or damaged during transit. A few customers also reported problems with order accuracy or receiving defective products, which sometimes led to further complications with resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, value, and range of items... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting fast and prompt delivery,... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting the good value and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and the... See more

Service

People report positive experiences with service, often describing it as excellent, top-class, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Truly PVC a couple of times as a DIY customer. Their staff during each visit have been very helpful, polite and happy to provide guidance and trade tip to improve my standard of work. Th... See more

Company replied

Rated 5 out of 5 stars

I ordered pvc skirting as it is easy to maintain and is good value for the price. I originally contacted Truly PVC to enquire about delivery costs. They answered within a few hours and was very helpf... See more

Company replied

Rated 5 out of 5 stars

First & foremost a big thank you to Jessica, for her tenacity in resolving an awkward situation. We had an initial hiccup with our order in that we did not receive our full order at once. But that... See more

Company replied

Rated 5 out of 5 stars

Truly excellent customer service, fast delivery and incredibly low prices. I needed a couple of spare keys for some high security locks. The high street key cutting ships wanted over £17 per key... See more


Company details

  1. Do-it-Yourself Shop
  2. Building Materials Store

Written by the company

Truly PVC are a supplier of home improvement parts and materials to trade and public. We specialise in conservatory components, which are complimented by a range of window and door hardware, plus building and roofing supplies. With over 25 years experience in installing and servicing PVC-u conservatories, windows and doors, we can be relied on to provide sound pre-sales advice and a highly reliable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

850 reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, fast delivery and really good price

April 16, 2026
Unprompted review
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Reply from Truly PVC Limited

Thank you for your lovely feedback Lukasz :)

We’re really pleased to hear you’re happy with our service, delivery speed, and pricing. Your support is greatly appreciated!

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Rated 5 out of 5 stars

This is top supplier for PVC Products

This is top supplier for PVC Products. I am so pleased with ease of oprdering and receiving the delivery. Everything was simple and excellent.

I have added this supplier as my favourite. Top Products and Best Price.

May 25, 2026
Unprompted review
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Reply from Truly PVC Limited

Thank you so much for your kind review!

We’re really pleased to hear you’re happy with the ordering process, delivery, and overall service. It means a lot to know you’ve added us as a favourite supplier Bhaskarrai :)

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Rated 5 out of 5 stars

Excellent service and products

Excellent service and products, Have ordered a few things now and every time has been spot on. Had to add to my order which I made late on in the day which was no hassle after a email the same night and a quick call the next morning. Will 100% recommend and will use again.

May 21, 2026
Unprompted review
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Reply from Truly PVC Limited

Thank you for your great review Colin!

We’re really pleased to hear you’ve been happy with both our products and service, and that we could assist with your order changes quickly and easily.

We truly appreciate your recommendation and look forward to serving you again :)

Rated 5 out of 5 stars

Very impressed

Very helpful and informative. A great range of products with easy to navigate and use web page. Delivery charges very reasonable and my deliveries were received within 2 days

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

From ordering g to delivery the customer service is great.

I ordered pvc skirting as it is easy to maintain and is good value for the price. I originally contacted Truly PVC to enquire about delivery costs. They answered within a few hours and was very helpful. The ordering online was very easy. I was very impressed by the way the company kept me informed at each stage of the process. The item arrived at the date and time I was given. The skirting is of good quality and exactly as described. I would definately recommend Truly PVC and will be using them again in the future. From ordering to delivery the customer service is great.

May 21, 2026
Unprompted review
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Reply from Truly PVC Limited

Thank you so much for your fantastic review and recommendation, Paul! We’re delighted to hear that you were happy with both the PVC skirting and the service you received from start to finish. It’s great to know our team could assist with your delivery enquiry, keep you informed throughout the process, and ensure everything arrived as expected. We really appreciate your kind comments about our customer service and product quality, and we look forward to helping you again in the future :)

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Rated 5 out of 5 stars

Convenient location for me as…

Convenient location for me as Manchester and good lads on trade counter etc. Brilliant stock and got me out of trouble. Cheers lads. (ELEVEN!!!! ha ha )

May 16, 2026
Unprompted review
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Reply from Truly PVC Limited

Thanks for the brilliant review! We’re really pleased the Manchester trade counter team could help get you out of trouble and that you found everything you needed in stock. We’ll be sure to pass your comments on to the lads. Cheers for your support!

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Rated 3 out of 5 stars

Good quality lock - poor courier service

Seems like a good quality lock [3 Star rated] at a decent price and was easy to fit. Comes complete with 3 keys and a key code to be able to order extra keys if required. The only thing I have marked the company down on is their choce of courier, the Amazon courier [at least I think it was Amazon as that who the email was from] but I never saw them 'delivered' the lock by dumping it on the ground outside my front door and never even rang the doorbell. Only found the lock in the evening when I was on my way out from the house.

May 15, 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your feedback and for taking the time to leave a review.

We’re really pleased to hear you’re happy with the quality of the lock, the price, and how easy it was to fit, as well as the included keys and key code system.

However, we are very sorry to hear about your experience with the delivery. This is not the standard of service we expect from our courier partners, and we completely understand your frustration. Please accept our sincere apologies on behalf of the courier for the way your parcel was delivered.

We will be raising this with the courier directly to ensure it is investigated and addressed.

Thank you again for your feedback and support.

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Rated 5 out of 5 stars

Excellent advice, service, products and value for money

I have been really impressed with TrulyPVC. I needed help choosing the right fittings/brackets to repair my conservatory roof after a couple of panels had slipped and was causing problems. Tony was extremely helpful, looked at the photos I sent, and gave clear, practical advice on exactly what I needed and why.

The product itself has worked fantastically and was excellent value for money. I later contacted TrulyPVC again about getting some additional screws, and Luke was also brilliant - he explained the correct size and was very helpful.

Refreshing to deal with a company that combines proper technical knowledge with conscientious customer service.

May 15, 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your fantastic review, Guy!

We’re really pleased to hear that Tony was able to guide you through the right fittings for your conservatory roof repair, and that Luke could also assist with the additional screws. It’s great to know everything has worked well and that you’re happy with both the products and service :)

We really appreciate your kind words and support.

Rated 4 out of 5 stars

Replacement roof end caps.

Bought two end caps as replacements for "Synseal" caps that are no longer available. They fit after a fashion and with the assistance of some silicone. They look ok and the roof now looks a lot tidier. Quality and the price of the end caps is good. Delivery was quick.

May 6, 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your review, Gary!
We’re pleased to hear the end caps have helped tidy up your roof and that you were happy with the price and quick delivery. We appreciate your feedback and support :)

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