TrustedHousesitters Reviews 26,542

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its exceptional quality and the positive attitude of the staff, highlighting their helpfulness and dedication. People find the user experience to be smooth and efficient, making the process of finding suitable sitters or homes straightforward and reliable. Many appreciate the connections made and the peace of mind provided by the service. However, some customers have expressed dissatisfaction with the pricing, noting increased fees that they feel are not justified by additional value. There are also mentions of issues with the website, including difficulties in updating profiles or making changes, and problems with verification codes.

What people talk about most

Service

Users describe positive interactions with service, highlighting its reliability and efficiency. Many... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the sitters, describing them as... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's ease of use and... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its user-friendliness, clear... See more

Price

Clients share negative opinions on price, with many expressing dissatisfaction over new booking fees for each... See more

Based on these reviews

Rated 5 out of 5 stars

This was our first experience with the company and it couldn't have been better. The process was easy, but thorough. The applicants were all outstanding. And, Naomi was fabulous. She went above an... See more

Rated 5 out of 5 stars

I have been with TrustedHouseSitters since November 2024 and will continue to be with them always. Whether you are looking for someone to care for your pet while on holiday or want to find a wonderful... See more

Rated 5 out of 5 stars

Trusted Housesitters provides a much- needed service and they do it well. Hosts review sitters and sitters review hosts so it's a self-policing system. I find the sitters to be honest and helpful an... See more

Rated 5 out of 5 stars

I’ve had two experiences with using Trusted Housesitters for my elder dog , and they have both been exceptional experiences. The only problem I have had is with the app, and trying to use the chat fun... See more


Company details

  1. Pet Sitter

Written by the company

TrustedHousesitters is the altruistic way to find a house and pet sitter when you're next going away. It provides a real win-win. Home and pet owners can find rated people happy to care for their home and pets in return for a retreat worldwide. If you have any questions then call or email one of our customer service agents who are all experts in house sitting, having been members of TrustedHousesitters.com themselves.


Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Rated 5 out of 5 stars

Torgon basecamp

The experience Torgon chalet looking after Ola was great because the paradise and Ola is a realy nice dog and sticks around . Specially nice was that familly and friends were allowed to visit me and they had a wonderful time too which made me very happy

April 21, 2026
Rated 5 out of 5 stars

Always 5 stars

Always 5 stars. We have had numerous fanastic sitters and can travel knowing our pets are in good hands! Thank you petsitters!

March 24, 2026
Rated 5 out of 5 stars

I was so happy to find Trusted Housesitters!

I was so happy to find Trusted Housesitters! it was a great way to review profiles of potential sitters and choose one that seemed to be the best fit. I appreciate that you have done the work to vet them and make sure that they are not scammers. And the price is certainly very reasonable. I will tell others about your service as I am a very satisfied customer,

April 8, 2026
Rated 2 out of 5 stars

Some questionable experiences

I'm going to agree that the expectations of some pet owners are out of touch, especially for a free sitter in terms of constant updates, professional cleaning. The dogs can be untrained and misbehaved as well, neighborhoods unwalkable. I've heard horror stories from nice clients with previous sitters. I love animals, but after 6 months, I'll be getting off the site and choosing my clients more carefully from now on.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

It's great to have a company that you can rely on and trust. We have used them many times and we will continue using them in the future.

April 20, 2026
Rated 5 out of 5 stars

So glad we found this site!

We have used this site for several years and have only had great experiences. We have had not just had great petsitters but have met some lovely people we now call friends.

April 20, 2026
Unprompted review
Rated 3 out of 5 stars

Welcome Guide & Fees

Welcome Guide - Even though the welcome guide is shared, I have had the housesitter request it multiple times. This should be easy for the housesitter to find.

Extra fee - the additional fee for each sit is less appealing when you are already paying a yearly subscription fee.

April 17, 2026
Rated 5 out of 5 stars

TrustedHousesitters is a great way to travel

TrustedHousesitters has made it easy and fun to travel to new places and meet new people. My small business is remote and I enjoy being able to travel and help out people so they are able to travel knowing their pets and property are being cared for in their absence.

April 5, 2026
Rated 1 out of 5 stars

They sold out

They sold out, began charging trusted members extra feees, no service. I used to love it, now it is a shitty example of corporate greed ☹️

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

It is a very easy site with great sitters

It is a very easy site to post your dates, receive requests and replies. We have had great sitters and have never had any problems with Poncho accepting the sitters or with how we found our home upon return. Being able to leave Poncho at home where he is most happy instead of having to board him gives us peace of mind while we are away.

April 16, 2026
Rated 5 out of 5 stars

First Time Sitter!

I was nervous as I'd never done anything like this before but what an amazing way to get to see new places and have a lovely home to stay in. TrustedHousesitters made me feel comfortable with the "stranger" aspect of it all and made it very easy to find the "sit" that I was looking for.

April 16, 2026
Rated 5 out of 5 stars

Love Trusted Housesitters

We have been so happy with Trusted Housesitters. the people we have used are exceptional. Trusted Houseitters make traveling so much easier. I have recommended and referred many people to Trusted Housesitters and will continue to do so.

April 19, 2026
Rated 5 out of 5 stars

Fantastic Platform

The process has worked perfectly for us on several cat sits. We have been able to go away on holiday, knowing both cats are super happy in their home environment with loving company. Getting regular updates and a few pictures of the cats whilst we are away is wonderful and provides such peace of mind.

April 20, 2026

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