Truworths Reviews 20

Only at Truworths do you pay R400 for a pair of jeans that looks like it has pockets but it doesn't. Only at Truworths do you pay R1500 for a jacket that looks like it has inner pockets but it doesn't. They are way overpriced for the quality they offer. It is more about the look than it is about functionality. In-store service is very good but their online system is outdated and online staff are rude. I'm closing my account, life is too short to suffer like this :)

I was at Truworths Monte Casino on Sunday last week. I want to buy a dress which marked as a sale on with the sale tag on when I went to the till point the male store supervisor said I can't get the sale price as the sale is over I was very upset at the way I was treated as the sale tag was clearly on the item.
He refused to tell me his name and was very mean to me together with the lady at the till point. He was very sarcastic and I the customer has the right to pay the price marked on the item.
Incompetent staff Truworths Monte casino. They are very unfriendly aswell not help at all

I logged a complaint with Truworths 10days ago regarding an incorrect item they sent me and till today no feedback but we will get back to you.
I dont have the item I paid for and they sent me something very different, because the watch I purchased is not in their inventory but the online store it was available, that to me seems like false advertising.

I need this to be resolved ASAP as I am already been charged interest on an ITEM I dont have yet I already paid for it

I am getting calls from there accounts department every day for the past 3 weeks .I do specialized construction.
I work in a dangerous environment.
I need to climb off scaffolding to answer phone calls .The phone me 4 to 5 time a day to speak to Mss Botha .
I am Van Eeden don't know Botha
I explained. The6yust carry on to phone .
Pls make this stop

Hi guys know I'm very happy about the customer service Dat igot on de 28,02, 2026 at Cosmo mall from Truworth Manager Dat lady she, s very petient and humble wen it comes to helping customers to be honest it is the first time to receive good treatment from manager coz most of the manager they dnt have time for customer, But e Manager yase Cosmo mall Truworths is number 1 may God bless her 🙏🙏🙏🙏

I want to extend my heartfelt thanks to Truworths for trusting me with an account and supporting customers like myself. Your decision to give me this opportunity has played a big role in helping me build my credit score and strengthen my financial journey.

Just today, I received a call from another company (let’s call them MP) that had previously rejected me. Now that they see my credit score improving, they suddenly offered me an account. I refused them and reminded them that true customer loyalty comes from standing by people from the beginning, not only when the numbers look good. They could learn a lot from Truworths’ customer recruitment and retention model.

Truworths, thank you again for believing in me and for setting the standard in how customers should be treated.

Mr Z

I would gladly like to applaud Elizabeth’s customer service from Truworths Fourways I had a problem with my package but she did a follow up until I was satisfied thank you so much I hope this gets to her
With the help of Khethiwe Dlamini from Centurion, she managed to get my package to the Truworths Fourways store with her own expense cause I was supposed to fetch it myself
I would like to appreciate their customer service they’re so EXCELLENT!!!

It's my second time buying a trouser from truworths online and it gets here with a hole on the ass part....so I have to sew it because I've got no fuc** time to take it back....fix yourselves man....they can't tell me what whoever packed this things they didn't see it mxm😡😤disgusting

This company put me in an arrears after my accounts was paid for and now have me running up and down constantly redirecting me to call this and that person and still nothing.
I could have paid over the counter even though I didnt know what I was paying for but even though I still got redirected.
This arreas if affecting my life negatively at this current moment nd for that I am not happy with this company.
Over the counter they could not even tell me what I am in arreas for
This company makes enough money why are you still taking from me or putting my life at a pause because of money that I apparently owe the company.
Like I said I didnt have a problem paying but how can you not have a reason for me being in an arreas??

2pm on a Tuesday and 1 teller busy on the phone. No one ask to help or ignore if you ask where you can pay. Worst ever service

If there was a zero rating would have rated them.Manager Newo on duty dated 29 December 2025 says they short staff and can't do anything about the long lines people are standing in.There is only 1 cashier. Manager says she can't do anything about that. But she was in the new perfume department and it was about 4 staff from Truworths that was busy testing perfume on their clothing. Poor service and that's what BEE has done to our beautiful store's. Nobody cares anymore about customers.The lady at perfume department says there's nothing that we can do about short staff.
Blame Truworths Head Office

I'm very disappointed at the treatment and shame I experienced at Earthchild east rans mall. I went to collect my online order o323500578, I showed the lady at the till the order message for my order number and she asked for my ID which I explained to her I did not have my ID with me and that I always collect my orders in store and I have never been asked for my ID. I then asked her if I can show her my ID copy from my phone. She took my phone and check the ID. She then wear to check for my parcel and on her way she was busy assisting other customers and I asked another lady if she mind to attend to my parcel as the other lady is now busy with other customers. The lady that was supposed to be checking for my parcel responded rudely that what must she do because those other customers are on her way so she must assist them. While checking she is busy chit chatting with the manager and laughing. I observed and just decided to keep quiet but the service is disheartening and unprofessional especially at a busy weekend like black Friday. The reason one buys online is because you don't want to experience staff attitude and waiting unnecessary. She then came with the parcel and as I opened the parcel I realized that the bag was too small to use for a grade 5 learner.i then asked to exchange or return it to a bigger bag for school. She called her manager to authoriser. Who came and they continued to chit chat and laugh and make jokes while I'm waiting. They asked me for a carf and I explained I used a virtual card, I was then asked for an actual card. I asked the manager of the payment will reflect immediately as I needed to use the money. She said it will only reflect after a day. I asked her why does it take that long to receive a refund but when I pay it's instant. I was from work and was wearing my work uniform. She then responded by saying but why when it's my work company they take long to refund them. I asked her what does she mean regarding my work company is it because she is shaming me as a customer for the fact that im wearing my work uniform? She continued and continued to be rude and disrespectful at me. I have never been so embarrassed wearing my work uniform by a person who is in the service industry. The staff does not have name badges worse. I had to ask her for her name. Her name is Mpho. I request a formal apology from Mpho for shaming the company I work for just because I went shopping wearing my work uniform before I take this further. I will not be buying from Earth child east rand mall after this bad experience. I will escalate this matter if it is not resolved. The staff needs training and coaching on now to carry themselves at work and how to address customers professionally.

Decided to buy from Truworths after at least 10 years of avoiding the store. What a big mistake. I bought twice online only to have my order cancelled after they verified me telephonically and i also couldnt purchase in store. How pathetic! Will close the account and will not be back after this. They dont even have the decency to respond to complaints of which there are many on hellopeter

Today I went shopping at shop 633 Truworths Heidelberg mall, I was assisted by Phindile Matsane. She was very friendly and she assisted me well with everything that I needed. She was very patient with me. I am very happy Thank you Phindile Matsane. I will come back to the store soon.

Hi my name is Jessica im from the north west i visited GP province for work and i must say the way it was cold there.I went to tembisa mall to buy few things and i came across a light skin lady from the shot i forgot her name but i think its thato shem im so amazed buy her love for helping others and doing her job effortlessly so.i really didn’t think people like her existed in the retail industry i had lost hope.

I ordered beauty products online and after the package was delivered I opened the box to find that an eye cream was not delivered or on the delivery notice in the box
I have sent many emails to Truworths and they keep sending me emails that we signed for the package. It is a sealed package!!!! This has been a nightmare to try and get what I paid for months ago already!!!!

Truworths allowed someone to open an account using my phone number illegally, and despite years of trying to get them to remove my number from the account (10101138712477), they still haven’t done so.

I have called multiple times, spoken to various agents, and yet nothing has been resolved. I keep receiving calls and messages meant for this fraudulent account. Truworths clearly has no regard for data security or customer complaints.

If this is how they handle fraud and customer concerns, I would advise everyone to stay far away from them!

Cashier's at the truworths beauty section of keywest paadekraal are very rude...when you ask them even about eye shadows they answer using their shoulders that's pathetic they're not doing us any favour as customers... it's their job to assist it's annoying to go and buy at the beauty section of truworths keywest

Truworths Jabulani Mall.. Pathetic Service Unprofessional Store manager

My worst encounter with Truworths was yesterday 25/10/2024 at 18:25, when I had to collect an online order at Jabulani Mall that had been there for two weeks.
The trading hours for Friday say *9Am to 7Pm* but when I arrived in store at 18:25, already the roller door was halfway closed.
I greeted them by the door and asked them if the store's hours online says you are open and I am here to pick up my order, the guy rudely said we are closed.
I said but online it says you are open hence I came. I decided to shift a bit. After 5 mins or so, I called the in store phone and someone picked up for the first time in weeks. I advised I am outside the shop for collection and
I arrived when they were not fully closed. Person said no shop is closed and cannot help.

I said I am not leaving without being open due to online business hours being open until 7PM, he then escalated the Call to their manager *Sandile* who also now rudely said we are closed.
I told him to open for me because I stayed far and drove all the way because of the hours I saw online. After a squabble he then said they will open for me.

When I entered the store I asked for Sandile, who was not appeasing to the eye, he was extremely annoyed with the situation and his face was obviously showing how bored to death, I asked him you are the same person I spoke to
when the door was half closed and you did not want to hear or entertain my request.It had to take me calling in the shop and fighting to get help. I asked why do you that bro and he just said "you can go and complaint about the online trading hours,went further to say even now I am not supposed to have opened for you"
No customer service or even professionalism whatsoever. while they were helping with my order his face was so pissed and he said "sheshani sheshani ngifuna ukushayisa, I am happily married to the staff". What is this guy insinuating sarcastically?
*Is he saying we don't have happy marriages or warm homes that we could also be rushing to rather than also being in the store for people like him to disgust us. I am so flabbergasted by this encounter. I even wonder how he leads the staff if he does this in front of customers.

I am extremely disappointed with Truworths, not the first disappointment because I purchased a mens wallet in July and that was returned within a month due to poor quality. To think I love and trust Truworths so much only to be treated like a non paying customer.
I want this matter attended to and this member of staff to be dealt with accordingly.