TRYP Wyndham Dubai Reviews 

Cheap prices and affordable Offers, i really liked the Cleaning and Room Service of Mr. Sagar. Literally one of the friendliest, fastest and best Employee.

Very misleading information.
We book at weeks stay here
Packaged holiday.
Only to find that many of the apartments are privately owned.
Therefore different rules apply
Different coloured towels distinguish where you can and can’t play around the pool,
We were told to move from out sunbeds even tho there’s was plenty spare. We
didn’t have the right colour towel, very humiliating for us.
We were also told on one occasion that the quoter of our coloured towel were all gone so we had to visit next doors beach and pool.
This is not stated when you book this holiday if we had known we would have definitely not come here.
Petty rules making you feel less than others!
Not nice.
Management do not want to know.
Staff not interested in listening
Massive disappointment for us, first time visiting Dubai to visit our son.
So not overly happy.

I had an extremely disappointing experience at this hotel, which failed to meet basic expectations for transparency and respect towards guests. As a guest, I expect clear information on what is included in the package I paid for. After a long day of work, I returned to the hotel and wanted to access the beach club, which was supposed to be part of my package. However, I was informed that I needed to book early in the morning to secure a spot. When I returned early the next day, they still denied access unless I paid an extra fee — for the same seats that were advertised as included!

I tried to resolve this with the staff, including Godfrey and the manager, Hamza, but they both insisted that “everyone has to pay if one does not pre-book.” This lack of flexibility and empathy towards guests’ individual circumstances is unacceptable. If I had known, I would have chosen a hotel that values honesty and customer care.

Pros:
- Convenient location

Cons:
- Misleading package details
- Unhelpful and rigid customer service
- Lack of transparency in guest services

If you are looking for a hotel with straightforward service and respect for guests, I would advise looking elsewhere. My experience here has been frustrating and disappointing.

Fair prices, clean rooms, fair breakfast. Keep coming back as it''s close to my office and I am generally happy with the service. It's missing a bit of soul like most business hotels do, but that's not why one books a place like this anyways.

Hands down the worst hotel I have ever worked with. Our group is well travelled and never had such an experience. The only way to describe this hotel is incompetent. They have no clue how to coordinate with larger groups. We had been communicating with the sales team (Namrata and Hina) for 6 months but they wouldn't even take the time to meet with us at check in. In fact we never met Namrata at all. Due to this we had to work with the staff ourselves to ensure things were executed as promised. For example, Namrata had assured us our gift bags would be placed in each of our guests room. However, when we checked in no one had any clue of all the commitments the sales team (Hina and Namrata) had made. In fact the staff at the reception kept blaming the sales team for not informing them of the paid rooms as this was causing delays.

One of the nights we had a dinner event at the local space for all our guests. We paid for the dinner and a specific menu. Incompetency struck again and they served us a completely different menu then what we paid for. We had spent time creating a menu which was never even communicated with the Chef. They ad hoc menu was flat out embarrassing. Not something I would ever serve to a guest.

As for the group block, it was done 6 months in advance, but they put our guests all over the hotel. Some family was on 4th floor, groom on 14th, bride on 15th and our photographer on 20th. Wasted so much time taking stairs to each other for photos.

The worse of it all was that at checkout one of the mangers (Ensy) tried to charge us for another guests airport limo. They forgot to charge the guest at checkout. So they added it on our room without our consent. We paid as we know the guest but was surprised with the level of unprofessionalism. I would absolutely not recommend this hotel for any group.