TUKA Dubai - Furniture Packages Reviews 

★☆☆☆☆

I wanted to share my honest experience with Tuka Dubai so other customers can make an informed decision.

We ordered a full furniture package for our apartment and were very disappointed. The furniture is uncomfortable and the quality does not match the price. The sofa is especially hard and uncomfortable for everyday use.

The service was just as disappointing. The curtains did not arrive on the scheduled day, and the installation was postponed several times. We also never received a report of what had been installed in the apartment.

When I asked to replace only the sofa and offered to pay extra for a more comfortable one, the request was refused. I was told that package items are final and was sent to email support. Every request seemed to get the same standard reply instead of a real attempt to help.

I hope Tuka improves both its products and its customer care. Based on our experience, I cannot recommend them.

Contacted them 9 days before move in - unfortunately horrible service and communication they kept delaying and postponing. Never had available slot or time and 3 days before ther move in informed they have no availability and way to assist or help
So unless you have months - don’t go to them

I like the furniture package. The large sofa is definitely my favorite and get enough space for the whole family. It looks amazing and its so comfortable. The real stone coffee and dining table giving the whole space a luxury look.

Long term quality!!! Very Happy

Unfortunately, we’re very disappointed with the quality of our sofa. After only 6 months, it has ripped and the stitching has come undone, which is extremely disappointing for a brand-new sofa.

We contacted the company to ask what could be done, especially since their policy clearly states that the sofa comes with a 1-year warranty. We were simply told that the damage is considered “wear and tear.”

I find that very difficult to accept. I’ve owned sofas for years and have never had one start ripping and coming apart after just 6 months of normal use. This is far beyond what I would consider reasonable wear and tear.

The whole point of having a 1-year warranty is to give customers some reassurance when purchasing a new product. Unfortunately, in this case, the warranty hasn’t felt particularly reassuring.

We expected much better quality and a more helpful response from the company. It’s disappointing to spend money on a brand-new sofa only to be left feeling that the issue has been dismissed rather than properly addressed.

Stitching popped on their sofa within 6 months. They advertise a warranty which should cover it, which it apparently doesn’t when it comes down to it. Stitches opening isn’t wear and tear, it’s a manufacturer defect. Same happened on the pillows. Not the quality we hoped for. Surprised they didn’t honor their warranty as well.

I ordered curtains from tuka dubai and I was very satisfied with the whole experience.They managed everything smoothly including the free curtain visit window measurement and fabric selection.The team was helpful professional and made the process easy from start to finish.
The service was fast well organized and stress free.I also want to thank Esma from customer service for her support and clear communication throughout the process.Overal I am happy with the quality of the service and would recommend tuka for curtains in dubai.

We moved to Dubai during the Iranian conflict 2 weeks ago. We decided to furnish our apartment in Dubai Creek Harbour with Tuka Dubai. It was the best choice ever, we never had such great experience when furnishing a new home. We ordered the furniture package called Snow Breeze on tuka's website. The customer service was polite, incredibly fast and answered all questions immediately. More than that, they were a life saver! We did not know about all the processes required in Dubai prior to moving-in such as requesting move-in permits from the building management etc. which are very unusual in the UK. Their delivery team managed the assembly in only a couple of hours making our new home ready to live in instantly. The quality of furniture is amazing and the value for money unbelievable. You guys should open in the UK where you do not get on tenth of the quality furniture you provide. Huge thanks to the team for their hard work!

I ordered from TUKA and had a terrible experience. They have the worst customer service. They do not deliver furniture packages together. They do not keep to their delivery timelines. They do not pick up their customer service line and they’re incredibly rude on WhatsApp. Stay far away from this company