tulu.io Reviews 

I have been using Tulu without a hitch since it was installed in my building years ago. This year however proved challenging when the Theragun pro broke. When I complained, they advised me that they would notify me when the issue was resolved which took over 2 months. When I rented the new item they replaced the theragun pro with, I noticed it was a lot smaller and less effective. The retail value of the theragun they replaced it with it $159 while the previous gun was worth $659. Initially I believed someone in the building stole the expensive one and replaced it with a knock off because Tulu was still advertising the more expensive theragun. After reaching out to customer service they advised that the investigation was complete. When I went back into the Tulu app I noticed that they were now advertising the cheaper theragun however the price to rent it did not change. I would assume if you downgrade a luxury item the rental price should also be adjusted.

After this experience, I don't have faith in Tulu as a luxury brand. It feels unprofessional and unethical that they would avoid replacing an item with the exact same item and then gaslight me into accepting a subpar product at the same price. I will be in contact with my management team.

They offer a free trial and then charge you when you terminate it. Read the fine print before signing up. I'm not even going to attempt to put in my credit card info. Complete and utter scam.

They are charges Just to charge ! I spent one-hour in the chat trying to understand and the only answer was,"there's a charge", but they doesn't know how to explain the "system rules" and where we can check before the service.

Great company and good customer service.

Wanted a $1 bag chips from their machine. They force you to download their app, which I am ok with; but then you're forced to subscribe to their service, which I don't get. I'm already paying for whatever I'm buying (or renting) from their machine. Why do I also have to pay extra? To make matters worse, they default to an annual subscription for $60/year. Somehow for $1 bag of chips, I had to pay $61! I don't even live in the building and will never use the machine again; but that didn't seem to matter to their customer service team (they asked me for 'proof' that I didn't live there - crazy). Finally got $50 refunded after way too much back and forth, and with a note extolling me not to ask for this again. Say what?!

Garbage.

The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero.

Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience.

Customer support failed to properly read or address the issue and provided generic, dismissive responses.

I will never use this service again and strongly advise others to stay away.

In late 2024, my apartment building replaced their free printer/scanner with a Tulu printer which requires residents to both buy an annual or monthly subscription and pay for every page printed.

FedEx's printers weren't working, so I bought a Tulu membership to use their printer, despite being annoyed that the printer was no longer free.

The Tulu printer would not turn on. I contacted support who responded promptly and kindly. They had me troubleshoot the printer on my own (e.g. did you try turning it on and off?). After a bit, I had enough and asked for a refund since I needed a reliable printer and obviously this wasn't it. They refunded me for the print job, but would not refund the subscription.

I had just bought the subscription a few minutes earlier for the sole purpose of using the printer that day. The fact that the support rep and even their manager would not refund me for a subscription that I couldn't use due to their own error is a poor business practice. I contested the fee through my credit card company and received the money back through their process.

From this experience, I've acquired a deep distain for Tulu. I do not like that Tulu requires you to pay for a subscription and each print job to use their completely average, unreliable printer. I do not like that their support team cannot refund someone who was not able to use their service as advertised. I would be happy to see Tulu removed from my building.