University of Europe for Applied Sciences  Reviews 

My experience with the University of Europe for Applied Sciences (UE Germany) was deeply disappointing and exposed serious shortcomings in its administrative accountability and student support.

After being admitted, I paid a €3,000 reservation fee. Due to the Iran–Israel war, my German student visa appointment was cancelled by the German Embassy in Tehran, which subsequently suspended its visa operations entirely. As a result, circumstances beyond my control made it impossible for me to begin my studies.

I submitted all required refund documents in December 2025. What followed was approximately seven months of unnecessary delays, poor communication, and administrative mismanagement.

For months, the university largely ignored my emails. Replies were infrequent and often generic, repeatedly redirecting me between the Service Center, Admissions, the Refunds Team, and my programme consultant. No department appeared willing to take responsibility for resolving the matter.

Throughout this process, I was left with the impression that the university's repeated redirection of my case was made easier by the fact that I was based outside Germany and had limited ability to pursue the matter in person. The situation only began to change when a representative acting on my behalf in Germany contacted the university directly by telephone. Had I not had someone based in Germany who could intervene and follow up locally, I have serious doubts that this matter would have been resolved at all. After months of unsuccessful correspondence, progress came only through direct intervention from within Germany.

Even after my programme consultant confirmed in writing that my refund had been approved, no payment was made. Formal complaints submitted through the university's official complaint procedure produced no meaningful action, only automated responses.

Following the intervention from Germany, the university finally confirmed that the refund would be processed. However, it still failed to honour its own commitments: an initial payment deadline of one month passed without payment, followed by a second deadline of three weeks, which was also missed without explanation.

It ultimately took approximately seven months to recover my €3,000. This required repeated follow-ups, formal complaints, and intervention by a representative in Germany, despite the university having already approved the refund.

The fact that the money was eventually returned does not excuse the way this matter was handled. An international university should be capable of communicating professionally, taking responsibility for its decisions, and honouring its financial commitments without forcing former applicants to spend months chasing their own money.

Based on this experience, I cannot recommend UE Germany without serious reservations. Prospective international students should be aware that, at least in my case, the university's administrative support, accountability, and refund procedures fell significantly short of reasonable expectations.

My experience with the University of Europe for Applied Sciences has been extremely disappointing. I faced serious difficulties obtaining essential academic documents, including my transcript and other study-related records, which I need to continue my education at another university.

Despite repeated requests, I was told that my documents would not be released until outstanding tuition fees were paid. Communication was frustrating, and I did not receive clear or timely answers. I also experienced disrespectful treatment from staff during an in-person visit, which made the situation even more distressing.

I have also had difficulties obtaining copies of correspondence between the university and my former lawyer, as well as accessing my personal data under GDPR. Even after submitting formal complaints and requests, resolving these issues has been unnecessarily difficult.

Students deserve respectful treatment, transparent communication, and timely access to their academic records and personal data. Based on my experience, I cannot recommend this university.

Great communication and good service
And very kind and friendly👌

OBENDE Samuel is my name, i applied to University of Europe for Applied Sciences and I got a great admission offer to study software engineering with foundation in business. From the very first day of my application till the day I was offered admission, it has been a great and interesting experience with the entire team,they have been so wonderful and loving. I can't say a thing without mentioning my student support officer Aparna Chebolu who is always calling me for follow up and encouragement,each time I need an update about my application, she will always be there to keep me posted. Also, my regards to the Programme Consultant Hima Sarika who has also played a vital role so far. In totality, it has been a great experience and I must say a big thank you to the staff and management of this wonderful institution for their constant support on my application and for approving my intake postponement request.

I strongly advise prospective students to do their research before choosing this university. Do not be misled by promises or appearances without first understanding the reality of the student experience.

There are serious concerns about the quality of education and whether enough attention is being given to academic improvement and meaningful reforms. Too much focus appears to be placed on students’ fees and financial matters rather than addressing educational shortcomings and improving the overall student experience.

Other major concerns include the long distance and the lack of sufficient transparency regarding financial affairs. Students deserve clear answers about where their money goes and what they are actually receiving in return.

What is particularly concerning is that many students are now thinking about leaving the university and looking for better alternatives. This should not be taken lightly. When students begin questioning whether their university is worth their time, money, and effort, it raises serious concerns about the institution’s priorities and future.

My advice to new students is simple: do your research, speak to current students, investigate the quality of education, understand all the fees and additional costs, and carefully consider your alternatives before committing

They call me almost every week to check my statue. This means a lot because sometimes I need assistance and it is better for me to explain my problem on mobile phone rather than sending emails.
All the team members are kind and helpful.
They always guide me through the process.
Thank you so much. I really appreciate your effort.
Ali Salloum.

Experience was great the team was always there and helped me get through all the visa process. I’m really grateful for the support

this university feels more like a business than an institution focused on supporting students. Even for an additional semester, you can suddenly be asked to pay thousands of euros in one payment, with less than 10 days to arrange the full amount. In my case, I received a €6,050 invoice with only 10 days to pay it. For some students, the amount can reach €10,000–€15,000, depending on how many credit points they still need to complete.

At the same time, there is very little meaningful university support with the required internship. If you cannot complete your internship or credits on time, you may need an additional semester meaning you pay even more fees, while the university financially benefits from the extension.

I wish Trustpilot allowed me to upload the invoice/photo as well, so people could see for themselves how students are treated and how little time we are given to pay such large amounts.

You often discover how this system really affects you only after you have already invested years and thousands of euros, when simply withdrawing is no longer a realistic option.

I wish someone had warned me before I enrolled. Get everything about internships, additional semesters, credits, payment deadlines, and extra fees in writing before signing anything.

Our family experienced significant communication difficulties during my daughter's admission process. The University was proactive in obtaining the AED 3,000 payment and initiating visa processing, while we were still awaiting her final IB documents.

When we later needed clarification regarding documentation, visa processing and accommodation, repeated calls and emails often went unanswered. Different agents contacted us but were unable to answer our questions and directed us back to the main point of contact. We were left without clear guidance during a critical period.

We ultimately withdrew for genuine reasons and requested a refund. The University refused to return the AED 3,000, relying on its contractual termination provisions. We provided supporting evidence and formally escalated the matter through the University's complaint process.

We have still not received a response to our formal complaint.

This review is not about making accusations. It is about sharing our experience so that other students and parents can ask the right questions before committing their money.

Please carefully review the cancellation/refund clauses, ask for clear written information about visa and accommodation arrangements, establish who your responsible point of contact will be, and keep a complete record of all communications.

A university dealing with international students should provide clear communication and timely assistance when families are making major educational and financial decisions.

This is our experience. I hope the University will respond and address the concerns we have raised.

If you’re thinking about studying here, seriously, think twice and read everything before you sign anything.

My experience has been really bad. The university is expensive, things are often disorganized, and instead of making things easier for students, I feel like they make simple things more complicated than they need to be. Getting answers can take forever, and sometimes after all that waiting, you still don’t get a proper solution.

If you’re young, especially 18–20 and dealing with a university contract for the first time, please read every single condition carefully. Check the payment rules, extra fees, cancellation terms, and what happens if your studies get delayed. Don’t assume everything will go as planned.

For me, the amount of money and stress has not been worth what I’m getting in return. The teaching is pretty average, but the costs are definitely not.

I really wish someone had told me all of this before I joined. Once you’re already enrolled and have paid a lot of money, it’s much harder to deal with.

Good luck

haven't even arrived on campus yet (I just got my student visa!), but my online experience with the university so far has been absolutely flawless. Their communication is perfect. As an international student, I had a lot of questions, and the support staff always answered my inquiries with genuine passion and in an unbelievably short amount of time. Having such a responsive and helpful team made the entire stressful process so much easier. I can't wait to officially start my Master's program!

Ms. Aparna has been very supportive throughout my admissions process and, in general, has been very articulate in answering any questions I had. I would mainly like to mention that the follow-up calls she made during the process were a sigh of relief for me.

After sending all my documents through the website application, I was constantly asked to send the same documents over & over again. 3 people would call me in a week asking the same questions. I’m assuming because the school operates more than one system, which would be the only logical explanation as to why the people calling me are not getting the documents. I am an alumni btw & graduated only a couple of months ago, so really I had no reason to send everything again, & again, & again. Also, the professor asked for an additional ask towards the end of the application process, that was strange because the assignments should be asked from the beginning. Much like many other schools do. This entire university feels like a scam, but this particular experience showed that the people working there have no interest in even pretending it isn’t a scam. I genuinely cannot believe the amount of money that students have to pay to get this treatment in return.

Staff members were extremely helpful during my application process! Thanks a lot to Sir Ibrahim Shakeel Akbani and Ms. Chebolu Aparna for all the chats we've had to make my enrollment clarified and simpler!

They were very helpful throughout and clarified any questions I had. Chebolu Aparna was very patient and kind as well, thank you very much

Things became easy with her. She is so important for me. Sometime i'm lost but she is there for me

It's been a wonderful experience getting connected with the team, especially Ms Chebolu Aparna. She always makes the information easy to understand and give effective suggestions. I'm overall very satisfied with their service.

she has been very helpful and patient with me through the admission process!

It is lovely to speak Aparna. She helped with everything I need.

My admission experience with the University of Europe for Applied Sciences has been excellent from the very beginning. The entire application process was well organized, transparent, and much smoother than I expected.

I would like to express my sincere appreciation to Aparna Chebolu for her exceptional support throughout my admission journey. She was always professional, knowledgeable, patient, and incredibly responsive. No matter how many questions I had regarding the admission process, required documents, visa guidance, or campus-related information, she always provided clear and timely answers.

What impressed me the most was her dedication and willingness to go the extra mile to ensure that every step of my application was completed correctly. Her constant communication and guidance gave me confidence throughout the entire process and made what could have been a stressful experience feel simple and well managed.

Thanks to Aparna's outstanding support, I always felt informed and valued as a prospective student. Her professionalism, attention to detail, and genuine commitment to helping students are truly commendable.

I highly recommend the University of Europe for Applied Sciences to anyone looking for an international education, and I am especially grateful to Aparna Chebolu for making my admission journey such a positive and memorable experience. Thank you for your excellent support and dedication. I truly appreciate everything you have done for me.