ugaoo.com Reviews 

⭐ Very Disappointing Experience with Ugaoo!

Extremely poor customer service. I ordered plants worth over ₹6,000 from Ugaoo, but the condition of the plants and the after-sales support have been very disappointing. I raised complaints repeatedly regarding the condition of the plants, yet no one informed me that the issue had to be registered within five days of delivery.

If I was already contacting customer support about the problem, why wasn't this important deadline communicated to me? Customers should not have to suffer because of a lack of proper guidance from the company.

Spending over ₹6,000 on plants is not a small purchase, and I expected better product quality, transparency, and customer care from a brand like Ugaoo. Instead, the entire experience has been frustrating, with no clear guidance on how to resolve the issue.

A company should take responsibility for informing customers about its policies, especially when they have already raised complaints. Very disappointing experience. I would advise others to be cautious before placing expensive orders with Ugaoo.

I contacted your organization after seeing that gardening services were listed on your website. I first spoke with Sakshi (8087087226), who informed me that she is based in Pune and would share the contact details of the Bangalore representative.

I was then contacted by Shiv Sagar, and I provided him with all the necessary details regarding my gardening requirements. He assured me that he would call back within 10 minutes with an update and schedule a site visit.

However, I never received the promised callback. Today, when I tried reaching him multiple times for an update, he disconnected my calls instead of responding.

This is highly unprofessional and disappointing. If gardening services are not available in Bangalore or if you are unable to take up the work, please communicate that clearly to customers. Providing assurances, collecting project details, and then ignoring calls creates a poor customer experience and wastes the customer's time.

I request an explanation regarding this matter and a clear update on whether you can provide the required gardening services. Disgusting services,

We bought tulsi seed packet and tried to grow tulsi seeds but none grew.

Third classs service ever .. first they mention 15 day return policy when product not good then they yold you pay for return cost .. and go and self return tous.

No proper customer support

Worst products, clearly looting.

Ordered worth a substantial amount of plants. They somehow put a wrong contact number in my delivery address, even though my contact number was present in their database. The delivery guys couldn't contact me or I couldn't get the OTP for delivery due to this. Multiple follow ups, customer care reporting, but all in vain. The order is so much delayed, I doubt the plants would be in sustainable conditions anymore. Still waiting for the delivery. Such a pathetic service experience. Worst service experience of my life till date.

very worst service very late delivary. no response from customer service. ur money is gone

Very bad experience, totally unprofessional, have developed app only for order booking and for payment. Deliveries are too late and no one to answer the call neither, whatsapp reply for queries.

Stay away from them. I didn't do that inspite of reviews and now I am regretting it. They have taken my money and no site of plants. No body picks up the phone and none gives any satisfactory answer.

I have placed a order on 12th April and today one item was delivered that to very pathetic experience like parcel was not delivered to home address.. parcel person call you and ask you to come and collect it.. almost 1km away from the adress.. quality also not upto mark.. not value for money.. pathetic service no timeline on delivery.. today it's 28th April and i ly one item delivered from 5 item. Rest all item expected delivery date now is 4th May

I ordered 3 plants as gifts for Mother's day. Not only the delivery was delayed, the plants were also damaged and one didn't even have soil in it, just roots!! Since they were gifts, it is so embarrassing to have send something like this to someone!

This is not acceptable!!
I want my money back!!

I had the most horrible experience. I received my order late and since the plants were in transit for such along time, I received them in horrible condition with the leaves and soil loose. The plants were semi dry and the leaves falling off the plant. The packaging is a complete waste and all that plastic and rubberbands are so against the environment.

I placed an order with Ugaoo and waited a long time for delivery. When the delivery was finally scheduled, it was canceled without any reason or contact from Ugaoo or their delivery partner. I tried to expedite the delivery by calling, messaging, raising queries, and even sending WhatsApp messages, but it took two business days just to reach their customer service. Concerned that the plants wouldn’t be in good condition after such delays, I decided to cancel the order. Based on this frustrating experience, I wouldn't recommend relying on Ugaoo.

worst experience all the plant was delivered in damage condition and take 10 day to get delivered,packaging is wet and their is no response from their support team

I had placed an order for 3 plants from ugaoo. Two of them were in good condition but one was unhealthy. I did post a complaint but there was no action. I added positive reviews for the 2 good quality plants & a negative review for the unhealthy one. Later when I checked I saw that out of my 3 reviews, the negative one is no longer there in the website. So although the packaging & delivery is good and it is a legit website but they definitely cannot be trusted with the large number of positive reviews on the website.

Disappointing Plant Order Experience

I recently ordered some plants from Ugaoo.com, and unfortunately, my experience was less than satisfactory. What went wrong with my plant order was a series of issues that left me quite frustrated.

Firstly, the plants I received were not in the best condition. Some of them had wilted leaves, and a few looked like they had been mishandled during transit. It was evident that more care should have been taken in packaging and shipping.

Secondly, there was a lack of communication regarding the delivery timeline. I had to reach out to customer service multiple times to get updates, which was quite inconvenient.

To improve, Ugaoo.com should focus on improving the quality control of their plants and ensure better packaging to prevent damage during shipping. Additionally, enhancing their communication with customers about order status and delivery updates would go a long way in improving the overall experience.

I hope these suggestions help Ugaoo.com provide a better plant shopping experience in the future.

Really excellent experience. I live in North America. Recently ordered seven plants to be shipped to a friend in India for a special occasion. They have a great and unique selection of house and kitchen plants that you can’t get easily anywhere else all of which are well described. The site applies promos (generous ones at that) automatically at checkout. Payment was secure and easy using my North American credit card. They sent me regular updates and tracking info when the order shipped. It took between three and four days for the items to reach. One plant didn’t make the trip and they refunded me the amount promptly after I sent them a photo. My friend was really pleased with the quality and efficiency of the whole thing. I’ll use them again. I also seemed to have earned points to use for a future order.