Gymshark Reviews 

Easy transaction, prompt communication, arrived at the collection locker earlier than expected and good quality product

Helped me quickly with what I needed! Great experience

I found hair in the items bag and they say that is not an issue.

Very responsive and helpful customer service! If you ever have an issue, don’t hesitate to reach out to them. They handled my problem quickly and efficiently.

Very pleased with Gymsharks customer service! Accidentally I got the wrong product delivered and the solved the problem within no time and i could keep the wrongly delivered product. That made an inconvenient situation a good one. Thank you 👍🏼

Perfect service

Fast replying and a great help to my problem with the item!

The team replied really quickly and solved the issue right away. I appreciated how fast and efficient everything was.

I’m really disappointed with my recent experience with Gymshark. I love Gymshark clothes and have ordered from them before without ever having any problems, which makes this situation even more frustrating.

I requested an exchange for an item that didn’t fit, and I was assured by customer service on 29th July that the return/exchange had been arranged. However, it has now been over a month and I still haven’t received the replacement item or a refund.

At this point, I’m in the position where I have paid for an item that I haven’t received, despite contacting customer service and being told that the issue had been sorted.

I’m still hoping this can be resolved, as I genuinely like Gymshark and have always been happy with their products. However, the amount of time this has taken is really disappointing.

If Gymshark resolves the issue, I’m more than willing to update my review, as I would much rather end this on a positive note.

Ordered on the 7th of august, hoping to get them before school started the 20th. Now it’s the 31st of august and they still haven’t even came to Norway. I have contacted support and gotten a reply and the cost of shipping refunded but that was a week ago and they still haven’t came to Norway.

Amazing how fast they help me

Quality and style never disappoints

I have been a loyal Gymshark customer for a long time. My husband, my son and I regularly train and we have spent a significant amount of money on Gymshark products over the years. We have always trusted the brand and its quality, which is why this experience has been extremely disappointing.

About a month ago, I purchased a pair of Gymshark Lift Seamless Leggings in Black/Black Marl, size Medium, for £35. I only wore them 2–3 times, and the fabric at the back started badly bobbling. What makes this even more disappointing is that I had not even washed the leggings once when I noticed the problem. I have photos showing the condition of the fabric.

On 30 August 2026, I took the leggings back to the Gymshark store at Trafford Centre to explain the quality issue. I asked if I could exchange them for the same leggings or, if those were unavailable, for a similar pair.

I was told that the same leggings were not available in store, but there was a similar pair priced at £54. I was told that I would have to pay the difference because I had originally purchased my leggings during a sale and the similar pair was no longer on sale.

I found this extremely disappointing because this was not a change-of-mind return. The leggings had developed a quality issue after only 2–3 wears and had never even been washed. I did not feel that I should have to pay extra to replace a product that had a quality problem.

I returned the leggings and was told that I would receive a refund. Gymshark Customer Service later confirmed that a refund of £27.60 had been processed and that it could take up to 7 working days to reach my account.

I then contacted Gymshark Customer Service to see if there was anything they could do, such as providing a replacement or a similar pair as a gesture of goodwill. Unfortunately, I was told that because the refund had already been processed, they could not provide a replacement and that I should simply place a new order.

I understand that companies have policies and system limitations, but I was extremely disappointed that there was no willingness to find a reasonable goodwill solution, especially considering the circumstances and the fact that we have been loyal Gymshark customers for years.

My son and I are serious athletes and regularly train at a high level, so the quality and durability of sportswear are very important to us. I genuinely expected better from Gymshark.

The refund is not the main issue for me. What has disappointed me most is the product quality and the way the situation was handled. After spending so much money with Gymshark over the years, I expected a much better level of customer care.

This experience has seriously affected my confidence in Gymshark. I hope the company takes this feedback seriously and considers how situations like this are handled in the future.

I will also be sharing my experience with others so they are aware of what happened and can make an informed decision when purchasing Gymshark products.

I have to say, I love Gymshark as a brand for what it’s become and who it serves. Their story has been inspiring, and all power to them.

But I have to say, I’m really confused by the pricing of their recent Running Elite range. I bought the Elite Running jumper — although personally, I think they should have made it a raglan-sleeve design — and I was genuinely shocked when I took it to the till… £80?

It’s not like it uses any material that feels significantly different from their standard ranges. Then, when I saw that the long-sleeve T-shirt was £72, I just thought they were taking the absolute biscuit, to be honest.

Upon further investigation, Google seems to suggest that the higher price is down to new technical design features. But honestly, a few perforated holes, technical seams and design details don’t justify charging £40–£45 more, in my opinion.

Very fast reply. I got an answer from a bot within minutes, and then (within 12 hours) from a human.

Very efficient! They resolved my issue incredibly quickly and made the whole process so easy. This is what you call true customer service! I’m genuinely impressed with how professionally and efficiently everything was handled. Definitely a loyal Gymshark customer from now on! ❤️

Yall never resolve anything. Oner Active is a better company. I no longer recommend your company because there are so many issues. Missing item that if you don’t report in 7 days. No refund nor reshipment. If you package is stolen bc your on a trip and don’t grab it asap. No refund or reshipment. Truly one of the worst customer service department a company can have.

I did a whole order 3 full gym sets from the new range and all 3 bottoms were so see through like £2 leggings from Primark in 2010

Very disappointed at the quality of the leggings I ordered very sheer and see through

Excellent help resolved the problem with my order in great time!