Who Gives A Crap Reviews 3,300

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers had a great experience with this company. Many customers consistently praise the product quality, noting that the toilet paper is strong, soft, and durable, often lasting longer than other brands. People appreciate the sustainable and eco-friendly nature of the bamboo products, and the attractive, individually wrapped rolls are a popular feature, adding a fun touch to bathrooms. The ordering process is generally described as easy, and many reviewers highlight the excellent customer service, especially when issues arise, with prompt and helpful resolutions. However, some customers were dissatisfied with the delivery service, experiencing non-receipt of orders, damaged packages, or delays, often attributing these issues to the courier companies used. A few other people also felt that the toilet paper was not soft enough, describing it as scratchy or comparable to restaurant toilet paper, and some found the individual wrapping to be excessive packaging. There were also occasional complaints about tissues getting stuck in their dispenser boxes and some negative experiences with customer service, including slow responses or unhelpful AI interactions.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and sustainability of the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the toilet paper for being strong,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and smooth... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and the convenience of... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the idea of this toilet paper being made from bamboo rather than trees. The paper is sturdy enough but not the softest I've used. I have reordered so it obviously is acceptable. It is nice h... See more

Company replied

Rated 4 out of 5 stars

I had issues with the delivery company and the customer service was superb. After non receipt of my first package, a second was dispatched immediately. Again non receipt due to the carrier used - SE... See more

Company replied

Rated 3 out of 5 stars

Average toilet paper, certainly not superior as the marketing hype would suggest. Each roll is needlessly individually wrapped - undermining the claimed eco company principles. I see why they do this... See more

Company replied

Rated 3 out of 5 stars

I love everything about the loo paper but not so happy with the Tissues. Ok so the tissues themselves are great, strong & soft which is perfect in a household of allergies. We go through a lot of... See more


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent products

Excellent products, great variety. So very nice to have a great quality product that lasts much longer than the average roll of toilet paper. You also have a few months worth of them at once. Excellent packaging my whole family loves it and it has encouraged my kids toileting so much.
The paper towel is fantastic aswell and work brilliantly.

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

So convenient

Very convenient to have home delivery especially with autoship. Really like that this company profits are used to help developing countries with sanitation efforts like toilets and clean water.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I love the toilet paper

I love the toilet paper. It holds up . It never makes me sore. The pretty wrapping paper makes a nice display. The Swedish sponges are awesome as well. The people in the office have been nothing but helpful and kind. Just the kind of outfit you want to do business with.

May 28, 2026
Unprompted review
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Rated 5 out of 5 stars

They deliver on time and the website is…

They deliver on time and the website is easy to use.
The toliet paper itself is ok, if you are use to a very soft paper you may not like ot. My husband said it is like restaurant toliet paper, but after a month we are both use to it now. Trying to eliminate as many chemicals as possible from our lives

May 25, 2026
Unprompted review
Rated 3 out of 5 stars

I love everything about the loo paper but....

I love everything about the loo paper but not so happy with the Tissues.
Ok so the tissues themselves are great, strong & soft which is perfect in a household of allergies. We go through a lot of tissues & we need to be able to access those tissues quickly & not have to fight to get them out.
Its the housing box I have a problem with. . When pulling a tissue out they get stuck in there, maybe because of the way they are folded in the box, they are difficult to get out, they rip or the whole box comes flying towards you. In my humble opinion I believe a rectangle shape would be better which would allow the hole on top to be a oval shape & wider so the tissues come out smoothly. I unfortunately won't be getting any more.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Love the brand

Love the brand, love the email banter. My bum loves the product!

May 29, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

That's a lot of love Sarah! Thanks so much for the great review. Hearing your bum is happy is the greatest compliment we could receive!

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Rated 5 out of 5 stars

Amazing Company and Product

We love Who Gives a Crap! We have been using the toilet paper and tissues for years - even on a tight budget, we prioritize this purchase. So much of the destruction to the planet is out of our control and in the hands of the billionaires, but when we "know better, we do better," and when you find a company that is doing the right thing and making an amazing product, you find a way to support them. I recently had an issue with billing (my fault), and they were super gracious and helpful. I am SO GRATEFUL that this company exists.

May 28, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks a buttload for your thoughtful review, Jamie. It’s so humbling to hear that you prioritise our rolls even when things are tight. We don't take that kind of support lightly. The world can definitely feel a bit overwhelming, so we’re just glad we can help you take that "do better" step every time you top up. We're sorry but about the billing hiccup, but we're happy that we could help get it sorted out for you. Thanks for rolling with us all these years!

Rated 5 out of 5 stars

Fabulous.

Fast , helpful and friendly, good communication. Good ethics.

May 7, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We appreciate your review, Virginia! We're glad to hear you've had such a positive experience with our team and that our ethics resonate with you. It means a lot to have you rolling with us!

Rated 4 out of 5 stars

Customer Service Superb!

I had issues with the delivery company and the customer service was superb. After non receipt of my first package, a second was dispatched immediately. Again non receipt due to the carrier used - SEUR and I asked for a refund. This was agreed and I was told it would take around 5-10 days. After 5 minutes my bank notified me of the refund - amazing!

May 27, 2026
Unprompted review
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Reply from Who Gives A Crap

We're happy to hear that we could make things right for you Kim1val - even if things were a little bumpier than we would have liked for you.
Delivery issues are never ideal, but thank you for giving us the chance to try and turn things around for you. We hope you'll give us another chance in future!

Rated 5 out of 5 stars

Wonderful company and amazing products

Wonderful company and amazing products. It’s such an honor to support a company that helps so very many people and our environment!

May 26, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We truly appreciate your review Arlene. Thank you so much for rolling with us and supporting our mission!

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Rated 5 out of 5 stars

High Quality Products with a Higher Purpose

I have been sourcing my toilet paper from this company for multiple years and have yet to be disappointed. I appreciate that in every purchase I am able to reduce my own personal use of paper and plastic. Additionally, I appreciate that a percentage of my proceeds are going towards helping those in need access proper sanitation and waste disposal and clean water. As someone born and raised in Appalachia with ties to Indigenous reservations where access to such things can be very difficult, I enjoy being able to give a crap/give back to my communities in other meaningful ways. Lastly, I love that the product quality is always top-notch. I have literally had people steal rolls of toilet paper when visiting because they wanted to take such quality back home with them.

May 26, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you for sharing your review with us Dalton. Access to clean water and proper sanitation isn't a given for so many people, and having customers who understand that and want to help make a difference really keeps us rolling forward with our mission!
We're actually flattered that people are stealing rolls - be sure to check out our referral program so you and your friends can get discounts on orders!
We really appreciate you giving a crap with us over the years and look forward to keeping you stocked up for many more!

Rated 5 out of 5 stars

Good stuff that actually does good in the world!

The products are great quality. The packaging is actually recyclable (no plastic - yay!). 50% of the profit supports clean water and sanitary toilets around the world!! Wonderful!!

May 26, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks a bunch for the lovely review and all your support towards our mission Jackie! We couldn't do it without awesome people like you!

Rated 5 out of 5 stars

I like how by ordering a box I don’t…

I like how by ordering a box I don’t have to worry about buying toilet paper or buying it and it going up in price all the time it stays at that price, I love the large rolls so less having to replace them so often, I like the paper it’s wrapped in and the feel of the paper and the pattern.

May 1, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re thrilled to hear that the 'set it and forget it' convenience of our boxes is working well for you Steven. Making life a little easier with those long-lasting rolls is exactly what we aim for. Thanks for the great feedback about the feel and designs, we'll be sure to share it back with the team!

Rated 5 out of 5 stars

Now we never run out!

We use soooo much loo roll that the chance to have it delivered in bulk was amazing!
I went for the recycled paper and it is great! The funky packaging looks brilliant in the bathroom too!

No we never run out!

May 26, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

That's so wonderful to hear that you're never running out Caron! We're glad the bulk delivery is working for your household, and that the recycled paper is brightening up your bathroom. Thanks so much for sharing your review!

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect product!

May 15, 2026
Unprompted review
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Reply from Who Gives A Crap

Thanks for leaving your review, Jerri! We’re so glad to hear your order arrived quickly and that the rolls are exactly what you were looking for. Thanks for rolling with us!

Rated 5 out of 5 stars

Best toilet paper ever

Best toilet paper ever, it’s funny, comfortable and with every wipe you do something good for the world. Have been using it since they exist and just wait for global expansion ;-)

May 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We wanted being good to be easy so we're so happy that's translating to our customers too Vic!
Thank you for being with us since the very beginning. We're working on that global expansion it - we want all bums to help make a difference!
We look forward to rolling with you into the future!

Rated 4 out of 5 stars

I love the idea of this toilet paper…

I love the idea of this toilet paper being made from bamboo rather than trees. The paper is sturdy enough but not the softest I've used. I have reordered so it obviously is acceptable. It is nice have an email telling me when the next shipment is arriving. Thanks for making the world a better place!

May 23, 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you for the honest feedback Annette, we genuinely appreciate it. Softness is something we care deeply about and are always working to improve, so we hear you. We're happy that you're still rolling with us though. Thanks for being part of the mission!

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