Sedgwick Home Emergency Network Reviews 

I had them come out on Saturday lunch time.
You need a part.
That was it. Try talking to them even worse.
Thursday. Nothing.
They are so crap.
Still no hot water.
They need to lose the emergency name. JOKE

The absolute worst company and a joke! Have Admiral Platinum Home Emergency Insurance cover and reported a Pest infestation in our walls. Heard Scratching and there was bad smell. Reported to Admiral Home Emergency who sent out a useless allegedly “pest control” person to fix the problem in my home. He did next to nothing and i had to insist he looked at an entry point outside where i thought they may be coming in from. He then simply dropped bait and left.

I complained the following week when the issue got worse and the same useless contractor cane back. He said bait hadn't been eaten and not much he could do. Recommended the potential emtry point was sealed to which i said no thanks i didnt want dead rodents on my walls. He then said again not much else he can do and maybe get a drain company in to look if they are coming through my drains. I said can his company do this he said no. Left some more bait and went. His report of his ineffective job stated I need to call a drain pest control company as his recommendation and signed the job off. Plus he NEVER provided a written report of the chemicals used which is illegal

No one from Admiral’s management team will deal with it as all of Home Emergency is handled by Sedgwick! Who are now saying they will not help as I need a drain survey.

Hours on phone getting nowhere. Absolutely disgusting, Ombusman next

Such a bad experience with this company as engineer said one thing and job sheet submitted was different, they can even unblock toilets. Even engineer mentioned its a very bad company but my home insaurance arrange all. I won't give them any star as useless company with rubbish services.

The contractor used by Sedgwick, Strathclyde Heating & Utilities were fantastic, they went out their way to assist me and the two engineers who came out, Fraser and Raymond were very helpful. Would fully recommend Strathclyde Heating and Utilities.

My rating is purely based on the performance of Strathclyde Heating & Utilities. Unfortunately I had a water leak in my bathroom and contacted Sedgwick to report it. They provided me with the a contractor (Strathclyde Heating &Utilities) and informed me that the contractor would be in touch very soon. Andy from SH&I called me and we discussed the issue. The man was absolutely brilliant to real with; warm, personal, understanding and patient. I was very stressed but he put me at ease immediately. He kept me updated on the journey of the job and lastly, spent time with me on the phone explaining exactly what had happened and what had been done. The service was impeccable, absolutely impeccable! This will be my go to company in the future without hesitation. I would seriously recommend them if you’re looking for someone that still chooses to put customers first and go that extra mile!!!

To start with, they have one star because you can't give a zero. How this company is still in business god knows. how this company manages to achieve a score as high as 2.6 (as of now) god knows. I contacted my Home emergency cover through my insurance and this was the shower that they use. In fairness, the people answering the phones are pleasant. No issues with them. I contacted them at 8 am on a Thursday. Was told to expect a visit up to 1700hrs by a contractor. No call or visit. I phoned Sedgwick up to be told that I should expect a call within 24 hours . The following day, no call. I again phoned up Sedgwick to be told it was going to be passed onto a manager who would then update me. By 1800 hrs, no call back from the manager or anyone else from the company. I phoned them again but got nowhere and just told the same thing. Monday morning at 0800 I called them. Was told to expect a call from a contractor between then and 1700. As of right now at 1620, I have heard nothing and TBH I do not expect to. They were quick to take my £25 excess off me, so it will be interesting to see how quickly I get it returned when I will most likely cancel the claim and just pay someone to come and do it. I guess most folk who use this shower, don't actually choose them as they are a part of your insurance cover and therefore only read the terrible reviews after the event. We can only hope the insurance companies bin them ASAP.

I called Sedgewick to fix a leaking pipe in the roof of my kitchen. Filled out a claim form online and got an email a short while later stating I was not covered due to too many claims. I had never claimed. DENY. When I called them they said this was a mistake but I was not covered as the leak had been 'contained' because I had put a bowl under the leak so it didn't damage my kitchen cupboard. DELAY. I explained that putting a bowl under a leak (which I have to empty every couple of hours) is not containing the leak. Eventually they agreed and a contractor came out and took one look at it and said 'might be asbestos so I can't touch it' but bizarrely, voluntarily, told me he'd been given a budget of £10 for parts and £30 for any work despite the policy stating up to £300 towards repairs. Thus admitting he wouldn't have do the work anyway. DECLINE. Avoid this company and any insurance company that uses the. Policy Expert really need to sort out using these clowns. Formal complaint lodged. Not going to hold my breath though. Will be cancelling my insurance ASAP.

We raised an emergency call through our insurance company as our boiler had broken down. Strathclyde Heating Engineers called within 15 minutes and Raymond was able to attend that afternoon and replaced a faulty sensor. Thank you so much, superb service and minimal distruption for us as a family too.

Absolutely fantastic service from sedgwick and Strathclyde heating and plumbing. The leak was fixed within the hour. Raymond the engineer was very knowledgeable and had all the equipment available to fix the fault.
I would highly recommend and use the services of Strathclyde heating and plumbing in the future.

We had a leak under our bath and contacted our insurance company. They sent out a plumber from Sedgwick home emergency, to assess the job, he took photos and said he would be back later. He never returned so we called the company as were told he should have never told us this and that they are waiting for authorization. The next day we received an email to say the job was cancelled as they couldn't access underneath the bath due to panels. I had removed the panels and the plumber took photos of the leak under the bath. We had to reopen the case and wait another 2 days for the plumber to return to fix the leak. We had to move out as we had no water for 3 days. When the plumber returned he was here for 20 minutes fitted a new compression stop valve. After he left the valve started to leak. By this time I contacted a plumber friend who came round and said that he hadn't tightened the compression bolts enough. As well as a this the communication from the company was non existent, we were promised phone calls to keep us updated and mangers calls, none of these ever happened. I would avoid this company and I would check to see if your insurance company use them.

Job number 11117100

Never before have ever experienced such a poor contractor. We have lived in the same house for 46 years. It took 4 hours to resolve a dripping tap in the kitchen. It was replaced with a cheap product.

The plumber forgot to activate the stop tap to the garden.

When they returned they refused to do any more work.

John Riley
Aintree Liverpool

If I could have given this company no stars I would. I had a fault with my boiler, an engineer came out. He asked me to provide a ladder, he has a couple of screws drivers and was googling on his phone he didn't look like he knew what he was doing. He said he couldn't do a repair there and then and would send a report to my insurer and I would hear something by the end of the day. (Wednesday) Thursday I asked for an update on the app, it said next update 13th March (Friday). I didn't realize that they had sent me an email asking me to ring them. When I rang them they said they couldn't do a repair and I wasn't covered and to get my own gas engineer to repair boiler. Because it was Friday afternoon the earliest I could get an engineer it was the following Tuesday so nearly a week without hearing or hot water. My gas fitter repaired it in less than an hour and a half and that included leaving to go and get a part. I got a letter today said that my complaint had been decided that the engineer did everything he was supposed to do and that I wasn't covered because my boiler was beyond reasonable repair. There was corrosion and rust. How plastic parts can rust and corrode is beyond me. This company is useless, I am do glad I stayed with family rather than booking into a hotel they said I was covered to do but had to pay myself and reclaim.

Absolutely useless I rang them to say I had a leak and I actually had rats. . At the time I never knew that you aren’t covered for vermin control. However, I expected them to sort out the blocked drain 2 to 3 weeks later I heard from them saying they had the wrong phone number for Me Me but they didn’t think to email me to doublecheck. In the meantime, I had to pay a private person to come and unblock the drain. They said they would cover that course, but of course I played someone cash and it’s not easy to prove that as it was an emergency but the thing is they left me with a block drain since then communication has been absolutely useless. The compensation they gave me was absolutely insulting.

I got this cover free with my insurance company but to be honest it’s completely useless anyway unless you pay for the plus service which I wouldn’t pay for anyway I’d rather go with a private contractor in the future

It’s taken two months to sort this problem out and I’m still money down

2 months to wait for an emergency boiler repair and still hasn’t been completed - now they are not answering my emails

Phoned this company when our boiler stopped working.. seemed quite efficient when they sent a plumber the same day… he was miserable … here for 15 minutes and said there was no power going to the boiler so it was an electrical problem… l phoned later that day to see when a electrician might come out to be told they were waiting for the plumber’s report and would contact us.. didn’t get a phone call so l called again the next day and was told it took 24 hours for the report to come back then they could take further action… 48 hours later still no contact from them so l called a plumber out who sorted it in 15 minutes… it was a isolated trip switch to the boiler caused by a surge of power which the previous plumber should have known… l have a disabled husband who relies on the heating and hot water… will not be renewing my insurance policy with policy expert who use Sedgwick

Awful. Had a boiler leak, Admiral home emergency insurance put me through to sedgwick. They sent out an engineer who said I needed a new valve, another engineer turns up a couple of days later. When we turn the heating on in the eve, the boiler says 'connection error', there is no hot water, no heating and it is STILL dripping! So the engineer has made it significantly worse and more of an emergency.

I call sedgwick. They say the problem is fixed so I must make a new claim through Admiral.

I call Admiral, after many hours being passed around and being on hold, they say it's within 30 days of the original problem (yes, it's a few hours after the engineer left) so it's the same claim and I need to speak to sedgwick.

At this point I've been on the phone getting passed around for 4 hours. It's late at night, there is no heating or hot water and the boiler is dripping onto the gas stove so I can't make any food. This is how I spent my valentine's day, crying and yelling with frustration at these knuckledragging morons.

Eventually sedwick say it IS the same claim BUT I'm only covered for 500 gbp of repairs and they've already spent most of that on the engineer who caused even worse boiler problems so no one will take the job and I'll have to pay for it myself.

So what they've done is cause me days of stress and phone calls, they made the problem worse and more expensive then told me I'll have to pay extra to
fix this.

Additionally they told me when I filed the claim I would be reimbursed up to 50gbp on a portable heater, so I bought one. When I tried to claim the reimbursement, sedwick said I have to speak to Admiral, Admiral said it was sedwick and round and round in circles again and for another few hours of being put on hold and passed around. Eventually they said they'd only pay the reimbursement of 42 pounds if I paid them a thousand pound excess. Again. Wtaf.

This service is absolutely the worst thing that can happen to you when you have a home repair. It's a disgrace.

Wtaf.

Our experience is with Sedgwick Home Emergency, as part of our Policy Expert Home Insurance Policy. Called to report a pest issue in the loft, likely rats or some other rodents. No return call or contractor call as promised over the phone, just a text message to inform us of a date for their contractor in two weeks time! Sadly we have had similar experiences in the past with this company, including no-shows from contractors, and poor communications from everyone involved. They offer for you to seek your "own trades," with wording that doesn't fill the reader with confidence about reimbursement. This company could save their customers much hassle/time in telling them to arrange their own emergency contractors from the outset, rather than misleading promises. Our advice is to record all your phone conversations (as they do), and document every bit of correspondence, so that you can complain in full when necessary, and raise concerns to the ombudsman. Reading other reviews it is unacceptable that a company can go on for so long treating customers like this.

Excellent service from Sedgwick Home Emergency Network. The company they sent out, Strathclyde Heating &Utilities were excellent. They were fast, efficient and arrived on time. The repair was carried out to a very high standard. The communication from Strathclyde Heating Utilities was first class before, during and after the job.

Amazing service start to finish. From logging claim to company’s call within 30 mins, job booked - engineer called 30 mins notice, boiler fixed same day as had the part in van. Strathclyde Heating & Utilities where the contractor who attended.

Having realised I had cover for an issue that started 2 days ago, I made a claim to be told that I'm not covered due to it being outside a 48 hour period. The time I put was less than 49 hours! Very disappointing and I will not renew my home insurance that uses this company for emergency cover.