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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its elegance, modern design, and genuine usefulness in wedding planning. People find the platform incredibly easy to navigate and appreciate the wide range of tools available, such as budget planners, checklists, and connections to local suppliers. Many users highlight how the website helps them stay organized and reduces stress during the wedding planning process. However, some people were dissatisfied with the customer service, describing it as unhelpful and inflexible when addressing concerns. A few reviewers also mentioned issues with accessing the platform or receiving what they perceived as scripted responses, indicating a lack of personalized support.

What people talk about most

Website

Reviewers highlight positive aspects of the website, praising its ease of use and navigation. Many customers... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers praise the easy sign-up... See more

Service

Customers had positive experiences with service, finding it convenient for wedding planning, with some noting... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express dissatisfaction, describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

UK Bride is such an amazing source of inspiration for a wedding planning journey. From beautiful real-wedding features to helpful tips and trusted supplier ideas I love how elegant, modern, and g... See more

Rated 5 out of 5 stars

Ive downloaded the ukbride and it so easy to navigate. It has everything to your convenience to plan a wedding. You can contact vendors through the app and they get back to you quite quickly, they hav... See more

Rated 5 out of 5 stars

Absolutely Fantastic Experience! I cannot recommend UKbride enough! From the moment I joined, I felt welcomed and supported throughout my wedding planning journey. The community is warm, helpful... See more

Company replied

Rated 5 out of 5 stars

UKbride is a fantastic platform for anyone planning a wedding in the UK. It offers a wide range of tools, from budget planners and checklists to a helpful countdown feature, making the entire process... See more

Company replied


Company details

  1. Wedding Service
  2. Wedding Planner

Written by the company

The most loved wedding website in the UK. More 5-star reviews than our main competitors combined. Free for brides to join UKbride and you could win a wedding worth up to £25,000. Plan your wedding properly with a little help from over 1 million members. Our business has been established for over 20 years. Due to the quantity of reviews we achieve we are unable to post replies to either good or bad reviews. More reviews available at www.ukbride.co.uk/feedback.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

UK bride has really helped me with planning my wedding and giving me inspiration

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

UK Bride has everything you could need

UK Bride has everything you could possibly need to plan your wedding day. Packed with so much inspiration, it's super easy to contact the suppliers and venues you need and the app takes that to a whole new level. A great platform.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

dont sign up

BUSINESS OWNER WARNING
don't sign up. they will delay your stop code and you will be hit with legal action, no customer service, no help plenty of calls to get you on board though. Once on board, rubbish leads no support all computer generated, noting for the norfolk area all London based

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

UK Bride is such an amazing source of…

UK Bride is such an amazing source of inspiration for a wedding planning journey. From beautiful real-wedding features to helpful tips and trusted supplier ideas

I love how elegant, modern, and genuinely useful the content is – it really helps bring wedding dreams to life. As I plan my big day, winning the dream honeymoon would be the most incredible way to start married life and the perfect ending to such a special journey. Thank you, UK Bride, for inspiring brides every step of the way 🤍

February 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Ive downloaded the ukbride and it so…

Ive downloaded the ukbride and it so easy to navigate. It has everything to your convenience to plan a wedding. You can contact vendors through the app and they get back to you quite quickly, they have handy tools such as guest lists, a wedding website, you can add venues, photographers, djs etc to your favourites and they have all the info needed on each of their profiles. Its helped me so much so far

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

I love UK bride

I love UK bride! It’s been helpful so far and I look forward to discovering what else UK bride has to offer 😍

February 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Love this site

Love this site, great features and takes some of the pressure off all the planning! Can’t wait for the app x

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use UK Bride Whitespace publishers

This is a company that does not learn from its past immoral practice of fooling people to sign up to a free advertising service and after a free trial charges you an extortionate fee for nothing in return. As a business man for 40 years one of my unsuspecting employees fell for there sales pitch . Never in my forty years in business have I come across such a crooked company as Whitespace Publishers. Do not entertain them at all

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

As featured on BBC's Rip Off Britain

This is a scam company for wedding suppliers. They invoice for a year in advance the day your "free no obligation" trial begins....despite receiving hundreds of enquiries - all are fake or not relevant and zero replies. We will going to court on this one.

As featured on BBC Rip Off Britain

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Venues and suppliers — beware of Confetti / UKBride.

We were offered what was clearly pitched over the phone as a “3-month free, no obligation trial.” But what they say and what they send you to sign are two completely different things.

They email a so called “complimentary order form”, which sounds harmless — but in the terms and conditions (which are easy to overlook, especially with the language they use) is an auto-renewal clause that locks you into a paid contract unless you opt out — something they never mention during their sales calls.

After signing, we received:

No login details

No welcome email

No communication

And never accessed or used their platform

Yet they still demanded payment.

To make matters worse, their team is patronising and unhelpful on the phone when you try to challenge the charges. They know exactly what they’re doing — this is not poor service, this is a calculated business model built to mislead.

Do not sign anything. What’s said verbally and what’s in the paperwork are not the same, and once you’ve signed, they’ll use the fine print to trap you.

I’ve spoken to several other venues who have had identical experiences. I’ll be warning as many people as I can to avoid this company.

September 19, 2025
Unprompted review
UKbride logo

Reply from UKbride

Dear John,

Thank you for sharing your feedback. We appreciate all reviews as they help us improve our services. However, we believe your review contains several inaccuracies and misleading statements that we would like to address.

Our free trial offer allows businesses to experience our services without obligation. The requirement for a STOP CODE to prevent automatic renewal is clearly stated in our terms and conditions and on our order form. You signed and agreed to these terms, acknowledging that you read and understood them. The process is straightforward and clearly highlighted purposely in a prominent red box on the order form.

While we welcome constructive feedback, I’m sure you will appreciate that we cannot tolerate false or misleading statements that damage our reputation. Initially, we kindly request that you remove or amend your review to reflect accurate information. Should this not be possible, we may need to explore other avenues to protect our reputation.

Thank you for your understanding and cooperation. We hope to resolve this matter amicably and continue to support your business.

Yours sincerely,
UKbride Customer Services

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Rated 5 out of 5 stars

Ukbride is very acomidating …

UKBRIDE has helped me get along with finding the wedding venues wedding fairs and continuous events upcoming

July 18, 2025
Unprompted review
UKbride logo

Reply from UKbride

It's wonderful to receive such positive feedback! We're thrilled to announce that every Valentine’s Day, UKbride fulfils the dreams of a lucky couple with our competition to win a wedding worth up to £25,000. Additionally, we offer monthly prizes drawn at the beginning of each month. Wishing you the best of luck! And don't forget, UKbride Power Users enjoy extra chances to win, making membership truly worthwhile.

Rated 5 out of 5 stars

Ukbride

Very easy access and easy to follow and fill out. Only takes a couple of minutes, anyone can do it. You've got to be in it to win it. If you can, enter now! Great competition to enter.

July 20, 2025
Unprompted review
UKbride logo

Reply from UKbride

Thank you for your feedback! We're excited to share that we're currently developing the UKbride App—a powerful and user-friendly wedding planning resource compatible with Apple and Android devices. Packed with amazing features, we believe it will revolutionize your wedding planning from the moment you download it!

Rated 5 out of 5 stars

Everything under one roof which makes…

Everything under one roof which makes life so much easier

July 20, 2025
Unprompted review
UKbride logo

Reply from UKbride

We appreciate your fantastic feedback! It's delightful to hear that UKbride is proving to be a valuable resource for your wedding planning journey. Whether you're browsing our extensive collection of wedding dresses, seeking tips and advice, or engaging in discussions on our forum, we're here to support you until you say 'I do!'

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