Absolutely awful - but corrected after issues 10 days after order made, item which was advertised as next day delivery is still not received. Kind of pointless putting a feature decoration up if it... See more
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Review summary
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Bought 960 set of multi coloured cluster lights. Ordered on Monday night delivered Wednesday afternoon. Couldn't be more pleased with the lights, they are very bright 8 different functions. Will defin... See more
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Christmas floating candles arrived in very good time. Love them - sound a bit fussy individual battery per candle but the effect of these floating candles is magical. Haven’t seen these anywhere else.... See more
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I’ve been looking everywhere for Christmas tree lights that have the more retro colours to them (i.e. Not the ‘harsh’ LED light colours) and finally found some here and for a great price. They arrived... See more
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Company details
About UK Christmas World
Written by the company
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Welcome to UK Christmas World! We love Christmas, but we love our customers more!
We're home to one of the largest selections of Christmas lights, artificial trees, decorations and displays in Great Britain and supply Christmas products across the UK.
We stock a huge selection of indoor and outdoor Christmas lights, artificial Christmas trees, icicle lights, Christmas displays and decorations.
As always, our company values remain steadfast. We operate UK Christmas World with the same pride and passion offered across all our mail order websites. We are a family owned business, employing staff from the surrounding local area.
We're thrilled to offer our customers an exceptional experience here at UK Christmas World. We boast a talented and dedicated customer care team who are ready and willing to help.
Contact info
Unit 9, Strafford Industrial Park, Gilroyd Lane, S75 3EJ, Barnsley, United Kingdom
- 01226 388889
- info@ukchristmasworld.com
- www.ukchristmasworld.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake Price / Unethical / Awful Customer Services
As seems to be a common experience, I bought some baubles in the sale - they were listed on the website as £6.99 reduced to £2.50, so I thought I was getting a good quality bauble. They arrived with price tags on them for £2.99!
When I questioned customer services, they said "the prices on the labels are a suggested price for physical, in-person stores rather than online retailers". This company is knowingly inflating prices and trying to pass off cheap baubles for over double the price and is not even ashamed for doing so! Additionally, the pictures on the website do not accurately show the bauble for sale, but given the full price of the item listed, I assumed I would be receiving something of good quality. Needless to say I was incredibly disappointed when my order arrived! Some of the baubles are poorly made and customer services "could not see" any issues when I sent clear photographs. They couldn't have cared less about the fact they were passing off cheaply made stock at inflated prices.
January 16, 2026
Unprompted review
Reply from UK Christmas World
Hi Melanie,
Thank you for taking the time to leave a review.
I'm sorry you were disappointed with the price of the baubles on your order. Apologies we were unable to provide the additional discount requested on your order on this occasion.
Many thanks,
Savannah
UK Christmas World
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Awful returns process!!!
I bought Christmas lights from this company and one of them was damaged. I wanted to return the item and they made the returns process extremely difficult and are charging me to return it. Do not buy from them!!! Awful service and returns process!!
December 19, 2025
Unprompted review
Reply from UK Christmas World
Hi Anita,
Thank you for your feedback.
I'm sorry the returns process was more difficult than expected, please be assured we do not charge for returning faulty items. When looking at your order details, I believe we may have resolved this since this review was posted.
If there is anything we can do to assist with this query further, please don't hesitate to get back in touch.
Many thanks,
Savannah
UK Christmas World
12 cans of artificial snow…(shaving foam)
I purchased 12 cans of artificial snow online, despite my reservations about buying online. Upon arrival, I tried it immediately and was disappointed to find that it performed no better than shaving foam. Within 10 minutes, I contacted the company to express my dissatisfaction and request a return under the 14-day rule and the Sales of Goods Act, citing that the product was not fit for purpose. After exchanging messages, the company refused to budge, eventually asking for a video of me using the product. Upon receiving the video, they claimed that they couldn't accept a return because the product had been used and couldn't be resold. This experience highlights the importance of being cautious when buying online, as some companies may disregard consumer protection laws and refuse to accept returns for unsatisfactory products.
I am extremely dissatisfied with the level of professionalism displayed by this company, particularly with the £3.33 refund for an item costing £39.99, which I find insulting and provocative. I have updated my reviews to reflect this experience.
December 12, 2025
Unprompted review
Reply from UK Christmas World
Hi Steve,
Thank you for your feedback.
I’m so sorry that you were disappointed with the snow spray. As explained over our emails, unfortunately, we cannot accept this product as a return item if it has or hasn’t been opened as it is considered a hazardous material. This is explained in our return information on our website.
Please be assured we asked for a video to see whether this particular can had a fault after you had expressed your dissatisfaction with the product and not to prevent you from returning this item/voiding a refund.
Please be fully assured that this partial refund was a gesture of goodwill for the opened can of snow spray after seeing how unhappy you were with the outcome of this query however we apologise if this has come across as provocative.
We fully comply with all relevant legislation in regard to our returns and any further information is on our returns section on our website.
My sincerest apologies again for any disappointment this experience has caused.
Many thanks,
Emily
UK Christmas World
I feel totally conned
I feel totally conned. I bought some christmas tree baubles, supposed to be in sale at £4.99 each. When they arrived, each one had a price tag stating £2.99 each! I emailed them and they answered saying the tags were incorrect. Most shops would normally honour their mistake, but not this one. I won't bother buying from them again if that's how they treat customers.
December 15, 2025
Unprompted review
Reply from UK Christmas World
Hi Jane,
Thank you for your feedback.
I’m so sorry that these baubles had been delivered with the incorrect tags. Please be assured the price on the tags isn’t what we sell the baubles for.
I can appreciate that this is quite disappointing and unexpected when receiving a different price tag. If we can assist further with this issue please feel free to contact us again via email or live chat Monday-Friday from 9am to 5pm and we would be more than happy to help.
My sincerest apologies again for any disruption this has caused.
Many thanks,
Emily
UK Christmas World
DO NOT WASTE YOUR MONEY!
DO NOT WASTE YOUR MONEY!
I bought three sets of beautiful outside lights November 2023. They have had two short uses (put up and put away very carefully).
I unpacked them for this year, put two up but one set wasn’t working. I thought this can’t be right, they’ve had such little use! Contacted the company, no interest at all - they come with a 1 year guarantee and after that there’s nothing they can do. I unpacked the last set hoping to put those up and guess what - they don’t work either.
We spent a lot of money on these lights hoping they would last us years, but they are clearly cheaply made - they look good on arrival but do not last!!!! Please do not waste your money!
December 4, 2025
Unprompted review
Reply from UK Christmas World
Hi Oliver,
I’m so sorry to hear you were having some issues with the lights purchased in 2023.
All orders have a full 12 month warranty, unfortunately, as this issue was reported after this period, we were unable to provide a replacement or refund for you on this occasion.
I can appreciate that this is frustrating especially when a product no longer works as expected and I am so sorry for any disappointment this experience has caused.
Many thanks,
Emily
UK Christmas World
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Bought 960 set of multi coloured…
Bought 960 set of multi coloured cluster lights. Ordered on Monday night delivered Wednesday afternoon. Couldn't be more pleased with the lights, they are very bright 8 different functions. Will definitely be getting some more for next year. If you're after Christmas lights there's some brilliant stuff in the shop. Would definitely recommend using uk Christmas world
December 10, 2025
Unprompted review
Reply from UK Christmas World
Hi Stuart,
Thank you so much for your lovely review!
I’m so glad that you were happy with our multi-function cluster lights and our prompt delivery.
Thank you for your continued and kind support!
Many thanks,
Emily
UK Christmas World
Usual story. Company promises a delivery date and doesn’t honour it.
My pet hate is when you pick a company that says order within x amount of hours or promises delivery by a date so you go with them. I ordered an expensive light that was required asap. We page said delivery on Tuesday. I ordered it Saturday before. Oh guess what it’s Wednesday and after chasing still haven’t been given a date. So so frustrating. Don’t promise if you can’t deliver!
December 6, 2025
Unprompted review
Reply from UK Christmas World
Hi Drena,
Thank you for sharing your experience.
Please accept my apologies for any delay incurred with your order, this is certainly not the level of service we aim to provide. We ship from multiple locations, meaning different items have different delivery timescales. Unfortunately, I am unable to see an order number linked to this message, however if we can assist further please don't hesitate to get in touch.
Many thanks,
Savannah
UK Christmas World
Purchased outdoor light late October…
Purchased outdoor light late October 2024. Used the lights throughout the Christmas period. Put them away after Christmas. Got them out early December 2025. Don’t work!! Contacted customer service. Told out of 12 month warranty will not replace. Lesson learned and note to self, make sure you check lights before warranty up. Argument…. Outside lights, why do I have to buy new every 12 months because they don’t work ?
December 8, 2025
Unprompted review
Reply from UK Christmas World
Hi Shaun,
Thank you for sharing your feedback.
I’m so sorry to hear that these lights had stopped working. Our 12 month warranty period begins from date items are received. We appreciate it is frustrating when a product no longer works as expected. We hope you can appreciate, to maintain consistency and fairness across all customers, we were unable to provide a refund or replacement on this occasion.
Apologies for any disappointment caused.
Many thanks,
Emily
UK Christmas World
My complaint refers to order 2102926 of Dec.23
My complaint refers to a order delivered at the end of December 2023 which was too late for that Christmas season.
The were unpacked and installed 06/12/24 and less than 4 weeks later more than 30% had stopped working.
I reported this immediately but was told nothing could be done as the guarantee had expired despite the lights becoming faulty after less than 4 weeks of switching on.
Do not buy from this company.
December 9, 2025
Unprompted review
Reply from UK Christmas World
Hi Matthew,
Thank you for your feedback.
I’m so sorry to hear about the issue experienced with your order purchased in 2023. We appreciate that this situation was particularly frustrating due to the short amount of time the lights had been used. I am so sorry for any disappointment this may have caused.
Unfortunately, as discussed via email at the time and in November 2025, our guarantee period begins from the date of delivery. I'm afraid we aren't able to refund your order purchased in 2023 as the fault was reported outside of the 12-month warranty period.
We are genuinely sorry for any upset this experience has caused and hope you understand we strive to keep consistency and fairness with all of our customers.
Many thanks,
Savannah
UK Christmas World
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This tree was not worth the money made…
This tree was not worth the money made very cheaply had to buy extra fillers because of the very large gaps lights also scanty will not buy from this company again
December 9, 2025
Unprompted review
Reply from UK Christmas World
Hi Brittania,
Thank you for your feedback. I’m so sorry to hear this.
Unfortunately, I am unable to locate any correspondence or order details that link to the name on this review, is it possible this order was placed with a different online retailer? Unfortunately, without an order number it's difficult to look into this further.
If you would like to contact us via email with your order number we are available Monday-Friday 9am until 5pm and would love to rectify any disappointment caused.
Many thanks,
Savannah
UK Christmas World
Possible scam!!
Ordered some outdoor Christmas lights on 3rd December - they have not arrived and no tracking available. Have emailed the company and received no reply. I used their online chat and received a message saying someone would be in touch within 24 hrs and still nothing. Seems like this company is a scam! Now trying everything to get my money back.
December 3, 2025
Unprompted review
Reply from UK Christmas World
Hi Sarah,
Thank you for sharing your feedback.
Please accept our apologies for any misunderstanding. When looking at the order details, this order was placed as a pre-order, which is why it hadn't been dispatched or assigned tracking at the time of this review. We appreciate this may not have been as clear as it should have been, and we’re sorry for any confusion caused.
After receiving your email query over the weekend, I believe this was responded to on Monday morning during our customer care operating hours. If there's anything else we can assist with or clarification we can provide, we'd really love the opportunity to address this and be given the chance to improve or update your review.
Many thanks,
Savannah
UK Christmas World
Fantastic company to buy from
Fantastic company to buy from. The lights we chose very good value for money and they look beautiful when lit up. Really good communication and delivery service. The first lights we bought we were so impressed that we bought a second set a few days later.
November 30, 2025
Unprompted review
Reply from UK Christmas World
Hi,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how happy you are with the lights and that you found them such great value. It’s also lovely to know that you were pleased with our communication and delivery. Thank you for purchasing from us and for your kind support!
Many thanks,
Emily
UK Christmas World
Great purchase
Placing an order was very easy. Delivery was quick. Purchase was well packed.
The acrylic robins look very good in the garden, especially when lit up.
November 24, 2025
Unprompted review
Reply from UK Christmas World
Hi Carolyn,
Thank you so much for your lovely review!
We’re so pleased to hear that you were happy with our website, delivery, and products. It’s great to know that the acrylic robins were just as expected and look fantastic.
Many thanks,
Emily
UK Christmas World
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Dreadful customer experience
Dreadful customer experience . Still chasing them daily. They say their warehouse isn't responding to them so my £60 order status is unknown. Not good enough
November 29, 2025
Unprompted review
Reply from UK Christmas World
Hi Suzanne,
Thank you for taking the time to share your feedback.
I'm so sorry to see your order took longer than expected to be delivered, this certainly isn't the experience we aim to provide.
We would really appreciate the opportunity to rectify this, if you'd like to get in touch with our customer care team, we'd be happy to look further into this for you.
Apologies once again for any disruption or disappointment caused.
Many thanks,
Savannah
UK Christmas World
Amazing
Amazing! I would highly recommend this company for service, price and quality of product. I am a very happy customer and my children have thoroughly enjoyed decorating our new tree. Thank you 🎄
December 4, 2025
Unprompted review
Reply from UK Christmas World
Hi Charlotte,
I’m so pleased to hear that you were happy with our service, prices and product, and that it was perfect for you and your family! We really appreciate your positive feedback and review!
Many thanks,
Emily
UK Christmas World
Absolutely awful initially, but resolved
Absolutely awful - but corrected after issues
10 days after order made, item which was advertised as next day delivery is still not received.
Kind of pointless putting a feature decoration up if it doesn’t arrive by Christmas!!
Have used previously many times with no issues but delivery and customer service this time is very poor
December 4, 2025
Unprompted review
Reply from UK Christmas World
Hi Andrew,
Thank you for your feedback. I’m so sorry that this order arrived later than intended.
When looking at your order details, I can see that there had been a delay with the courier and therefore wasn’t delivered within the 2-4 working day period for this item. I can only apologise for the delay.
We would love to rectify this issue for you so please don’t hesitate to contact us via our email and we would be more than happy to look into this for you.
My sincerest apologies for any disappointment this experience may have caused.
Many thanks,
Emily
UK Christmas World
I have used UK Christmas World on a…
I have used UK Christmas World on a number of occasions and have always found them First Class. This time was no exception with delivery very fast, lights well packaged and the quality of the lights to be great.Can certainly recommend this Company
December 3, 2025
Unprompted review
Reply from UK Christmas World
Hi Allan,
Thank you for taking the time to leave a review.
It’s wonderful to hear that you’re a long-term customer and are happy with our service. I’m so glad to hear that the delivery was fast and the lights arrived in a good condition. Thank you so much for your continued support and for recommending us!
Many thanks,
Emily
UK Christmas World
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beautiful items delivered before…
beautiful items delivered before expected would use this company again and again great service and products
November 29, 2025
Unprompted review
Reply from UK Christmas World
Hi Julie,
I’m so happy to hear that the delivery was prompt and you’re happy with our service and products. We really appreciate your kind feedback!
Many thanks,
Emily
UK Christmas World
Great service
Great service. Lovely item really nice lights. Very long 1000 leds looks great on my tree. Price was just right git them half price very nice. Would recomend to any one who want great lights at a great price
November 27, 2025
Unprompted review
Reply from UK Christmas World
Hi Paul,
It’s lovely to hear that you were pleased with your Set of 1000 LED string lights and that they looked great on your tree. Thank you so much for your positive feedback about our prices and for recommending us, we really appreciate it!
Many thanks,
Emily
UK Christmas World
Problem quickly sorted.
They say that you can only really judge a company when things go wrong. I was sent an incorrect item. After emailing Christmas World, the correct item was sent out within a day. No fuss, no drama. Excellent customer service.
November 24, 2025
Unprompted review
Reply from UK Christmas World
Hi Helen,
Thank you so much for your five-star review!
I’m so pleased that we could resolve this issue for you, and we really appreciate your positive feedback on this.
Many thanks,
Emily
UK Christmas World
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