UKE - Universitätsklinikum Reviews 

I came to UKE as a private paying neursurgery patient. I would recommend to anyone reading this to think carefully before making that decision. First of all, despite his absolute confidence that the surgery would succeed, the neurosurgeon failed to fix the problem. After the unsuccessful surgery, he agreed to set me up with a PET-MRI scan, but then never followed through. The staff going into the surgery did not read my case properly. They did not pay attention to specific details that would be life threatening for the patient. After the procedure was over, I was charged 60% more than the quoted price. Most recently, I found out that there was an error made (by UKE or by the postal service), and I did not receive one of many of their bills. Without notifying me, they sent the case to a collections agency, and now I have had to pay court fees for a bill that I never received. When I asked their billing department to fix the problem, they refused, and repeatedly denied access to my own medical records. The level of apathy here is truly mind-boggling.

I arrived through emergency services with a dislocated elbow and was given an oral pain killer. After waiting for an hour, nobody even spoke with me and didn't even help remove the clothing over the injury causing further pain.
I had to call my girlfriend who had to argue with them to give me a place to sit down (yes, I was in the waiting area with not so much as a wheelchair until then). Every time I approached one of the staff, they would just say they're sorry and that they're busy with other patients. Really?
Then they gave hooked me up to some kind of IV drugs (didn't bother to mention what it was) until I could started puking because of the drugs. Then a doctor arrives 2 hours later and orders an X-Ray. Sure, let's wait another 2 hours for the X-ray. I still have a dislocated elbow, mind you.
Alright, the X-ray results arrive and they need to readjust my elbow. Wait, but there is no anesthesiologist, so they ask me if I want to do it without one. I say sure, at this point it can't be that bad. They try and try and try, and nothing works. Alright, let's wait another bit before someone is there to put me under. At this point, we're 6 hours in with a dislocated elbow.
Alright, they put me under, fix me up, I wake up in a closed room. It's been 8 hours since I've been at the hospital. I haven't had anything to eat since the morning because I had the injury early enough.
Alright, full of drugs, dizzy, puking, in a room with nobody around. My girlfriend finally shows up (which she wasn't allowed to — she just sneaked in).
I ask her to bring me some food, sure enough the closed food shops have nothing except a machine dispensing soup. A cup of soup then, alright.

Since I cannot walk just yet, I ask to be wheeled to a toilet (I did try to walk, but I couldn't). Nope, I'm not allowed to leave the room. 30 minutes later, I still cannot pee. Alright, I close the door, piss in the bin and then my girlfriend asked me if there is anything they can do for me. No, they don't have time. They will come when they will come.
She asks them if she can take me home. They say it's up to us. She asks if we could get a wheel chair so she can wheel me till the exit where she will load me up in the car. Nope, no wheelchair offer — find one around and good luck getting out of the hospital with a patient who can't walk.
Somehow she finds a wheelchair, quickly takes it, pulls me out (I had to remove the IV myself by the way). And finally, back in the car, back in the house, back in the bed. I finally got some food and went to sleep.

Thank you so much UKE! Thank you so much! I hate you!