ANS Reviews 

Great team! Everyone I talk to makes it clear my request is important to them. It's really refreshing not to feel like a number!

Louis Trainor is my account manager and is always friendly, helpful and informative. He always does what he says and keeps me up to date. It is always a pleasure to liaise with Louis.

Shaima Meliani superbly guided us through a complex technical issue. Something that had been causing significant concern to us for some time. Shaima made this easy and talked us through this in a way we could understand and follow. Amazing!

Support from our account management and day to day service has been fantastic. Proactively ensuring our business is safe and secure.

Continual excellent service provided with no issues.

I have been with ANS for many years now and the experience keeps improving because of the increased support.

We've been using ANS for a few years and the best thing I can say is that we've never had any serious issues or downtime. On the odd occasion we have had an issue, the problem was resolved quickly and effectively.

Absolutely no complaints from our side concerning the service.

Beyond useless, won't let me transfer domain out- has now applied a 60 day transfer lock... Support is useless

Excellent work!
Paul and his team provided a seamless service on our drive, we were so impressed with the results we had Pauls team back to work on our patio and we will have him back again for further patio work next year !
Excellent person, always happy to help with advice and aftercare ! Thank you for your hard work!

The team has been knowledgeable, approachable, and quick to respond when support has been needed. Issues are typically handled efficiently, and there is a genuine willingness to help find solutions. The company does well at building trust with customers through consistent service and strong technical expertise.
Overall, I have had a very positive experience and would be happy to continue working with the company.

Over a year ago ANS wanted to move our company from physical servers to virtual servers and made staying on the physical servers so expensive there was not really an option. The migration failed in so many aspects and it took 12 months before everything that they said would be a replica to actually be sorted. Over 250 email passed between the companies and they have point blank refused any compensation. Interestingly - looking at all the other reviews they politely reply to 5 star reviews but do not comment on 1 star reviews - sounds about right - NOT OUR FAULT again!!!

We were a customer for quite a number of years before re-platforming to shopify and no longer needing hosting.

The cancellation process is flawed - you have to give a number of months notice and then after that period has completed you as a user are then required to manually delete all the systems setup in your account. I did this twice following the guide that was provided however, both times there were things that didn't get removed and we ended up being billed still. No one checks this at ANS - they will just bill you. Then i had to wait up to a month for any response from ANS having queried the invoices.

It took a short while for ANS to resolve the technical problem, but the staff I liaised with were extremely helpful and kept me informed at every stage.

I have always had good response times with any questions and problems I have had with my service. We did have a bit of a issue with renewing our contract and a misunderstanding regarding prices being increased during a contract period, but that was resolved somewhat satisfactorily.

The support from ANS alone makes them an invaluable partner. We have been working with ANS for over a decade now and in addition to providing cutting edge infrastructure, software and digital products, their support team continues to go above and beyond in ways that far exceed the industry standard. We have relied on their knowledgable, patient, helpful support staff again and again for both critical systems support and general queries. We've tried other UK based commercial hosting providers and the support ANS provide is simply untouchable.

This combined with their Linux VPC platform, personable account managers and expert infrastructure consultants make them, in my view, the only viable UK provider.

At around 19:00 GMT on Thursday Apri 30, ANS switched off all their C-Panel accounts as many of these had been comprised by the CVE-2026-41940 issue.

I called and spoke to a helpful support agent who informed me they would restore a backup and have this up and running within 2 to 3 hours.

The following day after waiting over two hours to get through on the telephone I was again told this would be done shortly. That was the morning of Friday, May 01, at which point our website had already been down for about 18 hours.

Today is the third day our website has been offline, and it has been impossible to contact ANS “support” by telephone. The call just terminates after 20 minutes on old.

I requested resolution and/or an update at:

01/05/26, 13:42
02/05/26, 09:41
02/05/26, 09:57
03/05/26, 08:49

But I have not even received the courtesy of a response.

If you are looking to host an ecommerce website that is only online some of the time look no further than ANS. Otherwise, I would strongly recommend you look elswwhere.

We've been using ANS's Virtual Private Cloud solution for some time now, and it has consistently delivered reliable performance without any major issues. The infrastructure has proven stable and fit-for-purpose for our needs, giving us confidence in the day-to-day running of our operations.

We are happy with the service that we are currently receiving. The team are very knowledgeable and communicate clearly.

A specific special mention of thanks to Elisha, Iain and Ami and Talha for all that they do.

We recently moved our private cloud hosting platform to ANS Group. Their account management and customer support are genuinely best-in-class – responsive, knowledgeable, and easy to work with.

The technical side is exactly what you’d expect at this level, but what really stands out is the focus on people. It makes a real difference day to day.