First class service from start to end. These ladies running the service in the background are absolutely incredible. They couldn't have provided a better experience of shipping. Thank you so much.
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See what reviewers are saying
UK Pallets have delivered 5 consignments for us now, without incident. I can't say how good they are when something goes wrong, because nothing has gone wrong. They have collected and delivered everyt... See more
I've recently just use these to get an engine from South Wales to Liverpool. The prices were really good. And although we had a bit of a hiccup after we discovered we couldn't arrange a pick up t... See more
Company replied
5 star service. So helpful and really know how to deliver a top customer service . Spoke to a lovely lady called Jessica who was so polite and professional. It was lovely to speak to a person who coul... See more
Company replied
Company details
Written by the company
Pallet Delivery Services UK Pallets is a provider of pallet delivery services, offering cost effective transportation throughout the UK. UK Pallets partner with Kingscote Rogay Limited (KRL) who a member depot of Palletways (UK) Limited. Unlike our competitors we are a transport company and member of the Road Haulage Association. European solutions can also be provided via KRL, an established global shipping company. Transportation of large or heavy goods can often be difficult or expensive via traditional couriers and dedicated solutions. However, by using one of the major UK pallet networks, pallet shipping and delivery is now a viable cost-effective solution. Any number or size of goods can be sent. You cant then track your pallet online through to delivery. Please use our simple, easy to use quote system. Simply enter the collection and delivery addresses which is powered by Google and you will have instant quotation. Additional services such as timed upgrade can be added. You can then book instantly and securely. Your pallets will be collected and despatched via our network of delivery depots. Payment is simple and secure via credit or debit card, powered by Stripe or via PayPal.
Contact info
Halesfield 19, TF7 4QT, Telford, United Kingdom
- +44 (0) 1952 457050
- Contact@ukpallets.co.uk
- www.ukpallets.co.uk
4.2
Great
20 reviews
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First class service from start to end
First class service from start to end. These ladies running the service in the background are absolutely incredible. They couldn't have provided a better experience of shipping. Thank you so much.
February 25, 2026
Unprompted review
Reply from UK Pallets
Thank you so much for your kind words! 😊 We’re thrilled to hear you had a first-class experience from start to finish. The team really appreciates your recognition — we love making shipping as smooth and easy as possible for our customers.
Thanks again for taking the time to leave such a lovely review!
Best regards,
Samantha & the Team
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So helpful
From completing their booking form, to collection, and delivery this company is first class. A real bonus is the incredibly helpful office staff, who will go that extra mile, and some, to help you. This is a five star company all the way.
July 21, 2025
Unprompted review
Reply from UK Pallets
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're delighted to hear that you found the whole process — from booking to collection and delivery — smooth and efficient. Our office team will be over the moon to know their efforts stood out; they really do pride themselves on going above and beyond for our customers. We're so pleased you had a first-class experience and truly appreciate your support!
Customer Service was amazing!!
I've recently just use these to get an engine from South Wales to Liverpool.
The prices were really good. And although we had a bit of a hiccup after we discovered we couldn't arrange a pick up time, the customer services manager Samantha pulled out a blinder. She watched my tracking from pick up to my house. She emailed me straight away if there was any problems, which after the first hiccup they were none.
I'm so happy and if I was in the business of sending pallets to people or even as an individual who needs to have a heavy item shipped I would definitely use these again. Hopefully I won't need another engine however you never know my obsession with power tools may get me a cherry picker or a digger.
July 16, 2025
Unprompted review
Reply from UK Pallets
Hi Kathy,
Thank you so much for your fantastic 5-star review!
We’re really pleased we could help get your engine safely from South Wales to Liverpool. While we're sorry there was a hiccup at the start, it’s great to hear Samantha was able to step in and keep everything on track for you—she’ll be thrilled to get your shout-out!
Your kind words mean a lot to us, and we love your humour too! If your power tool collection does end up growing to cherry picker proportions, you know where we are 😊
Thanks again for choosing UK Pallets – we’d be delighted to help you again anytime.
Best wishes,
The UK Pallets Team
❗️❗️❗️AVOID ❗️❗️❗️For bit more than £100 they…
❗️❗️❗️AVOID ❗️❗️❗️For bit more than £100 they do nothing. Time wasters. I lost customer❗️❗️
Took day of holiday at work to be by collection and they doesn’t come even waiting all day for them, they cancelled at afternoon❗️❗️❗️
June 3, 2025
Unprompted review
Reply from UK Pallets
From our records, the collection address provided at the time of booking was Chesterblade, not Shepton Mallet. Unfortunately, the updated address did not have suitable access for a lorry, which we were not made aware of during the booking process. As a result, our driver was unable to complete the collection due to access restrictions.
We were also unable to rearrange with a smaller vehicle, as the goods exceeded the safe weight limit for a van.
Despite this, we have already arranged a full refund, even though there was a cost incurred for the attempted collection — a situation that was not caused by any fault on our part. It is the customer’s responsibility to provide an accurate collection address and to inform us of any restricted access in advance.
Uk pallets- customer focused
Uk pallets were used to deliver a pallet of bricks to my home. The access is via a small narrow private driveway. I emailed uk pallets to make them aware and they were extremely helpful. The delivery itself was just as good and the driver very polite and helpful. Definitely recommend as very professional service.
April 22, 2025
Unprompted review
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I used UK Pallets twice in December…
I used UK Pallets twice in December 2024 for two high importance collections ( gearboxes) and they exceeded my expectations completely. I could not recommend this company highly enough on both value for money and customer service.
December 6, 2024
Unprompted review
Reply from UK Pallets
Thank you so much for your kind words and for trusting UK Pallets with your important collections! We're thrilled to hear we exceeded your expectations and delivered both great value and excellent customer service. It's always our goal to ensure every shipment is handled with the utmost care and efficiency. We truly appreciate your recommendation and look forward to assisting you again in the future!
First pallet service required and found a first class service at UK Pallets
I needed to return a pallet of paving slabs. Never used a pallet company before. Found UK Pallets who were exceptionally helpful and provided me with a collection service the following day. Service so smooth, cheerful, very reasonably priced and supportive in getting my pallet delivery returned. Thank you for a no stress service.
November 26, 2024
Unprompted review
Reply from UK Pallets
Thank you for your kind words and for taking the time to leave such a fantastic review! We're delighted to hear that your first experience with a pallet service was a smooth and stress-free one.
At UK Pallets, we strive to make every process as straightforward and supportive as possible, and it’s great to know we hit the mark for you. Your feedback motivates our team to keep providing first-class service.
If you ever need assistance in the future, whether it's a return or another delivery, we’ll be here to help. Thanks again for choosing UK Pallets!
Excellent pallet service
Big thanks to Jessie for her help. Very very helpful. Much appreciated. Very good at explaining how everything works and reliable on both the phone and by email. 10/10 highly recommended.
July 13, 2024
Unprompted review
Reply from UK Pallets
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our pallet service. We are delighted to know that our efforts made such a positive impact on your experience. We pride ourselves on providing clear and reliable support, both over the phone and via email, and it's wonderful to hear that we met your expectations. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thanks again for your kind words!
Best regards,
5 star service
5 star service. So helpful and really know how to deliver a top customer service . Spoke to a lovely lady called Jessica who was so polite and professional. It was lovely to speak to a person who could sort out what date and time my consignment would be delivered . Will definitely use this company again
January 5, 2024
Unprompted review
Reply from UK Pallets
Thank you so much for taking the time to share your positive experience with our service on Trustpilot! We are thrilled to hear that you had a 5-star experience and found our customer service to be helpful and top-notch.
We're especially pleased to hear that Jessica, our dedicated team member, made a positive impact during your interaction. We'll be sure to pass along your kind words to her. It's our priority to provide a personalized and professional experience, and we're delighted that Jessica exemplified those qualities.
We understand the importance of timely and efficient delivery, and we're glad that Jessica was able to assist you in arranging the specific date and time for your consignment. Your satisfaction is our ultimate goal, and we appreciate your trust in our services.
We look forward to the opportunity to serve you again in the future. If you have any more shipments or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our company, and we appreciate your continued support.
Best regards,
UK Pallets Team
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Excellent customer service
Jessica was very helpful when I called to ask what time my pallet would be delivered.Due to the bad weather I wasn't sure if my delivery would be delayed.It is the first time I have used UK pallets but it certainly won't be the last.The delivery driver was also very polite and professional.
December 21, 2023
Unprompted review
Reply from UK Pallets
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Jessica provided helpful assistance when you called regarding the delivery time of your pallet. Our team understands the importance of clear communication, especially in challenging weather conditions.
It's fantastic to know that, despite the bad weather, your first experience with UK Pallets exceeded expectations. We appreciate your trust in our services and are honoured that you've chosen us for your delivery needs. Rest assured, we continuously strive to provide reliable and professional service to all our customers.
We're also pleased to hear your positive feedback about the delivery driver. Politeness and professionalism are key values we emphasize in our preferred suppliers, and it's great to see that reflected in your interaction.
We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Best regards,
UK Pallets Customer Service Team
Excellent customer service
Excellent customer service
Jessica went above and beyond to ensure we got our order through in time for our specified delivery.
I had been having multiple issues with payment due to security locks on my work card, but Jessica assured me I could ring later in the day to finalise the order we'd spent a while planning over the phone.
Great to have such warm customer service skills - I feel confident our pallets will be in safe hands!
September 28, 2023
Unprompted review
hope to keep collecting pallets on time…
hope to keep collecting pallets on time as we do now
July 18, 2023
Unprompted review
The consignment was not delivered
The consignment was not delivered, no customer signature. The carrier is lying that the pallet was collected by a man, but the system generated a woman's name. The customer claims they did not receive the pallet. If you want to be sure it arrives at the address you specify, please use another company. The case is being referred to the Northampton HMCTS.
March 3, 2023
Unprompted review
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Excellent service
Second to none. UK pallets collected my goods in timely and very efficient manner. Communication with the driver was transparent and my pallet was delivered to its destination safely and on time. Thanks again for your help. A highly recommended service (compared to other similar companies, e.g national pallets).
March 22, 2023
Unprompted review
Still waiting when they at last found…
Still waiting when they at last found my pallet let me down on the first arranged del will review again tomorrow and everytime they let me down staff on chat line are pleasant and trying to help must be embarrassing for them
March 3, 2023
Unprompted review
Nice n Easy
Polite collection Driver, collected from my garage.
Excellent easy system, will use again.
December 17, 2022
Unprompted review
Great Service
Great Service, friendly advice, and very economical, just used them to send a big pallet from Basingstoke to Worksop and they couldn't have been more helpful..
January 20, 2023
Unprompted review
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Superb all round
So impressed with the service from this company. It's the first time I've arranged a pallet collection and delivery, and it was flawless. Great value for money and made it possible to complete a transaction that would have been impossible otherwise. Delivery driver could not have been more helpful. I wouldn't hesitate to use this company again.
April 1, 2022
Unprompted review
Unfortunately UKPallets dropped my…
Unfortunately UKPallets dropped my palleted goods from a height, probably off a tail lift and destroyed it. Rather than own up to the damage they blamed it on the receiver.
It took me a good few days to find out who caused the damage and I am now still no closer to getting a resolution. I will never use this company again. Poor.
December 2, 2021
Unprompted review
Very Reliable
UK Pallets have delivered 5 consignments for us now, without incident. I can't say how good they are when something goes wrong, because nothing has gone wrong. They have collected and delivered everything on time. One of the cheapest and most reliable freight couriers out there. Recommended!
May 25, 2021
Unprompted review
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