I originally asked for help to create the correct product to display my sign. Christina was extremely quick in reaching out to me & was very knowledgeable about the products UK POS sell. During our co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... See more
Company replied
Working in a fast‑paced environment, we often have a very small window to react to changes, and UKPoS come through for us every time. They are dependable, proactive, and always positive — I honest... See more
Company replied
I tend to go Direct to UK POS and have built up a really good relationship with Daniella Axiaq, Senior account manager. She goes out of her way to be helpful, and because we do have a good relatio... See more
Company replied
Company details
Information provided by various external sources
UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions
Contact info
Horsfield Way, SK6 2TD, Bredbury, United Kingdom
- www.ukpos.com
4.6
Excellent
231 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account Manager - Georgia is Great
Georgia our account manager is always quick and efficient in ensuring we get our orders created and sent out in exceptional timing and usually the quality is great, Georgia is always friendly and helpful. I would recommend UK POS for any additional needs your retail environment may require. - Sophie HOM TD4 Brands
October 27, 2026
Unprompted review
Reply from UK POS
Hi Sophie
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
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Fast turnaround and excellent customer…
Fast turnaround and excellent customer service
October 16, 2026
Unprompted review
Reply from UK POS
Hi Danny
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Fast customer service
Fast customer service, no hidden costs.
Items are always good quality.
October 15, 2026
Unprompted review
Reply from UK POS
Hi Tracey
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
I purchased two black magnetic…
I purchased two black magnetic replacement covers for an A-board, but unfortunately, they do not fit. We have bought the same products from you twice before, and both previous orders fitted the exact same A-board perfectly. However, this time, the covers are too large and appear to be made to the overall dimensions of the A-board rather than the size required to fit inside it.
I requested a return and refund, but I have been told that I must pay the return postage. I find this extremely unfair, as the issue is not due to an error on my part. The products do not fit as expected, despite being the same items we have successfully purchased before.
I do not believe I should have to pay return postage for a product that appears to be incorrectly sized. I am very disappointed with this experience and, unless this issue is resolved fairly, I am unlikely to purchase from you again.
September 16, 2026
Unprompted review
Reply from UK POS
Hi Eyyup
Thank you for taking the time to leave your feedback. we are still in contact with yourself regarding this item, that you have repeat purchased to establish the discrepancy you have mentioned about the sizing, we have collected this item for review and will continue to keep you updated
If you do need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Great Service!
Great Service!
Orders processed promptly and delivered quickly.
October 15, 2026
Unprompted review
Reply from UK POS
Hi Louise
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
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Georgia my account manager is as always…
Georgia my account manager is as always so easy to work with and so willing to help.
September 28, 2026
Unprompted review
Reply from UK POS
Hi Iain
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Lovely Frames & Posters
REVIEW:
Great customer service. Fast delivery and really pleased with the frames and posters!
September 18, 2026
Unprompted review
Reply from UK POS
Hi Jo
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
UK POS review
Account Manager, Georgia was helpful and responsive. We found a great A-board option with our store branding and even when there was some confusion, they worked with us to get everything sorted and resolved promptly. The A-boards look great outside our stores.
September 25, 2026
Unprompted review
Reply from UK POS
Hi Katherine
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Very happy for the next day delivery…
Very happy for the next day delivery and the well packaged wrapped to protect damaged.
September 3, 2026
Unprompted review
Reply from UK POS
Hi Dona
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
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Great sales and customer service
Great sales and customer service. Website easy to use and has a vast selection of products.
September 17, 2026
Unprompted review
Reply from UK POS
Hi Tanya
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
I’ve had a really positive experience…
I’ve had a really positive experience with UK POS. Whenever I need help, Georgia is always so friendly and helpful. She’s very patient and always takes the time to help me navigate everything, answer my questions and point me in the right direction.
It’s really reassuring to have someone so helpful and approachable on the other end whenever I need support. Thank you, Georgia, for always being so helpful! 😊
September 2, 2026
Unprompted review
Reply from UK POS
Hi Dalila
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Professional and efficient company.
We had an issue with our delivery being damaged and contacted POS to advise , they were professional and efficient and rectified the problem quickly without any issues. Very helpful and positive experience from Georgia.
September 15, 2026
Unprompted review
Reply from UK POS
Hi
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Great service/support
Exceptional service yet again, with thanks to our great account manager Georgia Jones, this is why we keep coming back A+++
September 4, 2026
Unprompted review
Reply from UK POS
Hi Andrew
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
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My first experience of UK POS -> five stars.
Thank you Georgia and colleagues. The PVC grippers for sixty A2 exhibition prints top and bottom is exactly what I needed. Next day too. Top notch.
August 21, 2026
Unprompted review
Reply from UK POS
Hi Patrick
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Great Supplier!
We've been using UKPOS as one of our trusted suppliers for many years and couldn't be happier. They offer a wide range of high-quality products, fast delivery, and consistently excellent service. Highly recommended!
July 13, 2026
Unprompted review
Reply from UK POS
Hi Jeremy
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Damage goods
Hi Team, the goods arrived damaged, I emailed you the photo dated the day they arrived, to prove it. You advised that as I emailed it after 24 hours of arrival of the goods I cannot get a refund. To make clients to report the damage within 24 hours of receiving the goods is wrong and just put all responsibility for damaged goods to the client as if they are a day late in opening packages from you they are doomed.
Really bad practice as you can keep sending damage goods to people and hope they report it after your 24 hours deadline and you will get away with not refunding for faulty items.
June 4, 2026
Unprompted review
Reply from UK POS
Hi Yulia
Thank you for taking the time to leave your feedback. we appreciate your dissaproval with our policies and T&C , unfortunatley from time to time goods can get damaged in the transit system, and we too have to abide by couriers terms and conditions for reporting damaged goods.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Outstanding Customer Service for Laura!
The service I received from Laura was top-notch, and she is a credit to the company. She managed to resolve an issue for me before I had even noticed it.
My order had arrived and had been taken in, so I assumed all was well. However, upon further inspection, I realised that part of the delivery was missing.
I checked my emails to find someone to contact, only to see that Laura had already done all the hard work. She had contacted me to notify me of the issue, offered a quick and efficient resolution, and followed through on her promise.
Great work. We need more people like Laura on customer service teams!
May 15, 2026
Unprompted review
Reply from UK POS
Hi Keshav
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
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Ordered an easel I needed for an event…
Ordered an easel I needed for an event and paid extra for next day delivery. It arrived a day late and was also broken. When I asked for a refund or replacement, they insisted on a courier label that of course I no longer had. Just excuse after excuse to avoid giving a refund or replacement. Very disappointing service — would avoid.
May 7, 2026
Unprompted review
Reply from UK POS
Hi Deborah
Thank you for taking the time to leave your valued feedback. our apologies for any inconvenience in this delayed and damged delivery, i can see that this was resolved satisfactorily for you
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
Substandard construction of wooden a-board
Product broke within two weeks of normal use. I will not use UKPOS following correspondence with their team who did not sound at all regretful of this fact, or try to keep our custom.
May 7, 2026
Unprompted review
Reply from UK POS
Hi Alex
Thank you for taking the time to leave your valued feedback, Unfortunately the board did appear to be damaged after it was put into use, there were further images with the backboard on the unit being damaged along with the bottom section in your image attached, as with any item used outdoors accidents can occur, and goods can become damaged, we were unable to offer you any free of charge replacements on this occasion, If we can help with anything in the future, please do not hesitate to contact us on 0161 4314400. Kind regards, UK POS
Georgia Super Helpful
Georgia accounts manager was super helpful with processing a return and quoting a new order for collection. Smooth pleasant process from start to finish. Excellent service thank you :)
April 24, 2026
Unprompted review
Reply from UK POS
Hi
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 4314400. We look forward to hearing from you soon.
Kind regards,
UK POS
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