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2.3
7 reviews
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SHOCKING SERVICE from start to finish ,I first placed my order on the 4th September for a wedding on the 10th it says delivery will be within 3 working days, the item did not arrive until the 16th, i returned it immediately, i have of yet still not received a full refund its now the 16th October
Horrible customer service. I bought their camera bag through Saks Fifth Avenue 6 weeks ago and the strap broke. I contacted Ulla Johnson as a manufacturer since this is clearly a manufacturing malfunction. They refused to give me any help whatsoever or offer an exchange. They even claimed they don’t stock the product anymore!!! Worst customer service of a self called premium brand. A premium brand is behind its faulty products and supports the customers. Not this brand. I do not recommend to purchase any leather goods from them.
Beautiful designs but horrendous customer service. Won’t stand by product issues. Most recently I ordered a top in my usual size with Ulla Johnson and it was horribly oversized. Because it was a sale item they wouldn’t facilitate an exchange. Just rude and pretentious people.
WARNING…terrible product, terrible customer service. Purchased a $600 pair of shoes. Wore them 3 times when the top portion detached from the sole of the shoes. Ulla Johnson would not back the product. Yes, it was 2 months after the purchase but for that kind of money one would think they would help.
Will never buy this brand again !!
Terrible experience. Preordered a dress, they kept my money for 3 months to cancel my order after me having to reach out to them. Never ordering anything from this brand ever again
Terrible experience. I bought a €700 pair of shoes that were on pre-order, and after a month my order was cancelled without any explanation.
Terrible!
horrible customer service
it is the Christmas season and you'd think they'd accommodate their customer
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