Uncle Reviews 

Love the building and friendly staff here. Recommended for all who are looking for an actual decent room to rent.

Really great engagement, and relaxed atmosphere from Angela and Courtney during the resident events! Really enjoyed the quiz on the 17th!

That helped me understand everything that thay want and need in a professional way and a even better way than what I had

I had a really great experience renting with Uncle Acton. The staff, especially Tessa, Savannah, Harry and Nathan, were incredibly friendly and made the whole stay feel welcoming. Whenever I had a question or needed help with something, they were always quick to respond and genuinely helpful, which made a big difference.

The flat itself was lovely, well kept and comfortable, and it definitely felt worth the cost even though it's on the pricier side. The location was decent too, close enough to what I needed even if not perfectly central.

Overall a great place to live and I'd happily recommend it to anyone looking for a well managed, comfortable flat with a team that actually cares about their residents. Thank you to Tessa, Savannah, Harry, Nathan and everyone at Uncle Acton for making my time there so smooth!

I lived in Uncle Southall for two years, and unfortunately I cannot recommend it. While it looks modern and has some good facilities on paper, the reality of living here was very disappointing.

The biggest issue is the location. The building sits directly next to a banqueting hall that regularly hosts events until 2–3am. It was common to be woken by loud music, guests shouting outside, car horns and fireworks being set off in the street. Sleep was disrupted on a regular basis. The surrounding area is also poorly maintained, with litter often left on the streets and pavements outside of the building.

Security is a serious concern. On multiple occasions, drug users managed to get into the building and were found smoking crack in the reception area late at night. Residents, including myself, had to call the police several times. The building has a parcel room, but when reception staff are unavailable, delivery companies leave parcels in reception. Drug users and other non-residents follow residents into the building and steal them. This happened on numerous occasions during my time living there.

Management was by far the most frustrating aspect of living here. Emails about repairs or concerns often went unanswered, and if you did manage to speak to someone, you were usually told they would get back to you—but they rarely ever did. Problems were left unresolved for months, with little communication or accountability.

I echo what many of the recent reviews have stated - we had a leak in our flat and flys and midges were escaping from a drainage pipe. When we attempted to speak to reception staff about this their response was that we were leaving the flat and it would be rectified once we vacated and they only offered an ineffective temporary solution.

The standard of cleaning has also noticeably declined. Around a year before I moved out, the cleaning contractor changed and the difference was obvious. The communal carpets, walls and lifts were frequently dirty, and the bin store, which used to be cleaned regularly, now smells terrible. As it’s located next to the lifts, the unpleasant smell often spreads into the communal areas.

The advertised facilities are another disappointment. The gym is very small and equipment is regularly out of service. The Peloton bikes were broken for nearly four months and still hadn’t been repaired when I left. The music/karaoke room was also never working during my entire tenancy.

Parking is another major drawback. There is no resident parking whatsoever. If you own a car or regularly have visitors, expect it to be a constant headache. Nearby streets have very limited parking, with restrictive parking controls that make it difficult for both residents and guests.

There are a couple of positives. The addition of the on-site convenience shop is useful, although it’s noticeably more expensive than nearby supermarkets. That said, having it in the building can save you walking to the nearest Tesco, particularly as that route often involves passing groups of street drinkers and drug users. The gym is also a nice feature in principle—when the equipment is actually working.

Overall, this building promises far more than it delivers. Between the constant late-night noise, poor security, parcel thefts, declining cleanliness, unreliable management and unresolved maintenance issues, it simply isn’t worth the price.

After living here for two years, I would not choose to live here again and would strongly encourage anyone considering renting here to look elsewhere.

Checking in at UNCLE Leeds was an experience in itself. Polly, who helped us check-in and took us through all the necessary information made took the guesswork out of figuring out the apartment and made us feel welcomed. Amazing staff and facilities.

Had the best time at the amazing cocktail night at Uncle Leeds thanks to Courtney and Angela! 🍹🍸🥂

I recently moved into the building, and my experience with the reception team has been excellent. They have been welcoming, professional, and very helpful throughout the move-in process. They answered all my questions promptly, made everything straightforward, and were always friendly and approachable. Their support made settling into my new flat much easier. Thank you for the great service!

I have been a tenant of Uncle Deptford between Sep 24 to Sep 25, it was a terrible experience and in particular, Ayde Apartmetns was shambles.

Since end of 2024, the building was under construction due to water pipe leakages, and there were security outside my flat door every night. As such, construction banged every morning as I get out of the flat, while there are loads of dust and construction material layered around outside the flat. Think about living in a construction site! As such, no compensation was offered (or reduction in rent due to unpromised living conditions), people had to move to other floors from their original flat, the lifts were covered in construction materials (what a lie to their advertisement, the construction was "Stunning"), and given this is a new built up apartment, this was more than disgusting.

Lastly, worth mentioning, the staff at reception were rude, no sign of empathy during my check out in Sep 25. Honestly, well done to them, a really bad experience living in London, here you go - Uncle Deptford. Glad I have been seeing high vacancy rates nowadays in the development, well deserved!

I've been at Uncle Manchester for nearly 5 years and I couldn't have asked for a better experience. Any time I needed maintenance help, they were there if not the same day, the next day (issue dependant). Cannot fault them. Adam & Neil have been the best maintenance guys I could have ever asked for. It's hard for me to trust people in my living space, but I trust these two!! Easy to have a laugh with as well!
Andrew, Dee and Chon have been brilliant all this time, including some staff who have left like Irene and Rosalie.
I love having a chat and a laugh with Dee (she's a breath of fresh air!), Andrew has been the best and most accommodating manager and perfect at responding to all my emails and questions!! :D
Chon is so professional - he showed me the flat when I first viewed it and got me all sorted with all the necessary documents - always there to help as well.
Thank you team for a wonderful 5 years!

AVOID

The application process was completely unsatisfying and lacked respect.

The application was with a company called RentProfile. The staff questioned every document I provided and always asked for more proof and unnecessary things.

I sent my employee statement document but they didn’t believe me and demanded a message from my work email. They basically called me a liar!

After I did, they asked to provide more details from HR and didn’t want to believe anything I told them!!

Furthermore, I provided them with a reference document from my current accommodation company but they rejected it and demanded a signed copy. It was as if I had fabricated the document!!

I got the impression they didn’t trust me at all.

STAY AWAY.

I lived in Uncle for three years I had my ups and towns were the management but the concierge team made it feel like home especially Paul and Farid

A big thank you to Ahad and to all Uncle Southall staff...they are absolutely amazing...always ready to help even with the weirdest issues (including when I lost £20 and they helped me finding them!).Ahad has always a smile and kind words for everybody. 5 stars to Uncle Staff Southall, they make us feel really at home :-)

Nathan was great and helped me with my maintenance query.

Absolutely love the place. Sid has been so helpful in sorting out all the things I needed support with in a very timely manner which is crucial when moving into a new area.

It was my first time living alone and abroad at that, so far away from home and my family. But everyone at UNCLE Elephant and Castle were so extremely friendly that it made it so much easier to build a second home for myself there. From the concierges, to the maintenance team, management team, and every other team. My apartment became a safe familiar space for me in such a big unfamiliar city and I’m so grateful for that. So sad to go but wish everyone that made my experience what it was all the best. ◡̈

The best place to rent! It is renting done right.
Amazing Location
Amazing amenities
If you work in the city or from home it has a great balance! the furniture and rooms are great and the co working and terrace space is the best, especially now it’s summer.

Special shoutout to Tessa and Savannah who are always friendly and helpful! couldn’t ask for more.

Dear Dilip/ Management Team

I am writing to express my gratitude to your team member, Nathan. I and my family appreciate very much the sincere and professional help he delivered to us in a few occasions recently.

Nathan is a very sincere, dedicated and conscientious technician. He’s been so nice & helpful when we approach him for assistance.

Should I say thank you again to Nathan for his immediate response & action to help me this morning when I found losing my fob and the post-box key !

Please kindly forward my email to Nathan.

And thank you to the whole management team for your friendly and sincere support to the tenants here.

Surprised at the reviews on here. My review is for UNCLE Colindale. It is quite a nice place to live but there are a few things you should know (in my opinion). I have included good/bad and minor things to give you a full picture:

Good things:
- It is fairly clean and well kept in communal areas
- Good communal areas (if you can book them)
- Rooms are fairly large and not badly decorated / laid out
- Some bills are low (WIFI not too bad at £25, electricity quite cheap)
- Close to the tube station
- Close to various supermarkets
- Well insulated so stays warm in winter
- Gym is small but nice and doesn’t get too busy most of the time
- Tend to fix things quickly for the most part

Bad things:
- Rent of course (very expensive for Colindale)
- Heating/hot water… Is extortionate….. Over £1 standing charge a day so looking at £35 a month with 0 usage.
- Windows only open about 1 inch, gets unbelievably hot in spring/summer.
- You are fixed to the providers they choose so cannot get cheaper heating, electricity etc
- Lifts are constantly out of order so have to use stairs. Not suitable for disabled or unfit people.
- The lifts are unbelievable slow. Takes forever to open/close the doors and moves so slowly up.
- Reception not always there during the day so some packages aren’t delivered. They also don’t work weekends for the most part.
- Package system/room is irritating in general as you have to type your email, wait minutes for a code and then sign almost every time you get a delivery…
- Movie room is booked constantly, impossible to get a booking.
- Can hear the tube very clearly as it’s so close
- They email you quite often complaining about things like no smoking on balconies or near the building, no pets on balconies, noise etc. Some of this is expected of course but they do it to the point where you don’t feel like it’s your flat/house but just a hotel….
- Not sure it is fair to say you are pet friendly and then charge £50 a month on top of the rent to have a pet…