Uniform4Kids Reviews 

Uniform4Kids know they are breaking consumer law but refuse it amend their illegal policy as displayed on their website.
They state that in respect to shirts & blouses they will not provide an exchange or refund when the packaging is opened.
This is in total contravention of the Consumer Contracts Regulations 2013 (CCR) which ensure items bought online (distance/off premises contracts) can be returned for a full refund subject to notification within 14 days of receipt and a further 14 days to return.
Such a term in blatant violation of a consumer's legal rights is outrageous. How could a consumer ever determine that a product bought remotely will be appropriate without the ability to try it on without the risk that the monies paid will be lost if it isn't appropriate.
However to make matters worse this has been highlighted to Uniform4KIds who reluctantly agreed that their terms were in breach of the CCR and it was highlighted to them that these illegal terns should be removed immediately. A few months on however they remain. They will now be reported to Trading Standards.

Unreasonable

I went to uniform4kids, to shop for my daughter’s secondary school uniform. I was nervous as she is my first born and was overwhelmed with the amount of things I had to buy. Tani made our experience run so smoothly, and put me at ease! There was nothing to worry about and over all a really positive experience! Thank you so much Tani, I really appreciate all your work! X

Every start of the term, I found it very frustrating for parents having to shop at this local uniform shop. The company essentially dominates the North London market, so there are very few alternatives for families.

What makes it frustrating that Parents spend around £300–£400 a year on uniforms for one child and we purchase every year. Yet the company seems to prioritise strict policies over good customer service. A brand-new items with tags still attached cannot be exchanged or changed into a credit note once it passes 60days policy. The recycling policy is equally strict — even a tiny mark or bit of dirt can mean an item is rejected.

I understand the need for company policies, but some common sense and flexibility would go a long way. The strict policies also make things difficult for the staff, who have little freedom to help customers.

At the end of the day, these are local families and loyal customers. It would be nice to see the company do more for the local community and its customers, rather than simply focusing on making money. A little more understanding, flexibility and community spirit would make a big difference.

Update: Thank you for your response. I understand the need for clear policies, but my review was about the overall lack of flexibility and customer service, not simply the 60-day return period. I never suggested accepting dirty or stained items as returns; my comment was specifically about recycling used uniforms, where even a minor mark inside a polo shirt can result in rejection. I believe a little more flexibility and understanding towards the local customers who support the business year after year would make a real difference.

Although my daughter's school only allows uniform purchases online, we were able to visit the Temple North store in London to try everything on for size. The staff were incredibly helpful and went out of their way to assist us.
In particular, I had a complicated return, and the sales assistant working on the Sunday was good humoured, professional, and determined to help. She stayed with the issue from start to finish until it was fully resolved. Excellent customer service and a genuinely positive experience.

I have been shopping from online and instore at stanmore and consistently received great service and super fast delivery. The instore team take initiative to help. Great team and company.

A simple and straight forward experience accompanied by very friendly staff. My child had to try on quite a few school items and staff were very helpful and patient.

nice workers and service went out the way to find the stuff I needed in the storage bit perfect 5 stars

We went to the Enfield Branch. We were served by Reena who is a fantastic person with plenty of knowledge in these items. Other than that all the staff were very helpful.

A fantastic, streamlined and slick process especially one day before schools start! Staff went over and above, had a swift conveyor belt type process and service with a smile. Thank you so much

It’s disaster to buy online or go to Stanmore pullen shop. Very unprofessional , always out of stock, delivery when you buy online is 3-4 weeks , if you rushing them, if you don’t call they are not bother to let you know is delay. Email is start always , sorry for delay your order…. And some excuse . If you can avoid this shop . I am still waiting for my simple order £ 250 from 14/08

The staff are so lovely! Akshay helped us so much. Always a lovely experience! Delina at the till was also helpful.

It was a pleasure to go into the shop and we were so nicely greeted The assistance given was excellent.

Reena made it Good for me

Hi all,
I order trousers for my daughter 23/11/23 it’s 30/12/23 and got email they hope my items will be with me soon. You paying for delivery£5.99 and you don’t get your items in months??? First of all the quality is disaster ( kids rip it easily) and second I can’t order somewhere else cos is school policy , but if you can avoid Stanmore pullen cos they are unreliable , extremely slow and don’t care about customers .They just HOPE

I have been using Uniform 4 Kids since 2018 and they have always been patient, helpful and understanding. Not a small requirement when your dealing with children's school uniform and sibling patience!

My last experience was on a Sunday circa 12:30 when Zara helped up with my daughter (new starter at school) and son, outgrown last year's clothes.

She was patient meticulous and understanding to the stresses and mayhem of juggling the two whilst getting the clothes.

Although the process took longer then I would have liked, we got what we needed, and some trainers for the boy.

Funnily enough the session reminded me of the previous time/ year when Noorina helped us whilst the store was packed to the rafters but we got what we wanted.

Positive Takeaways
Service is good, and staff are patient
Tills are efficient and owners are highly knowledgable
Range is extensive and has things that are reasonably priced that are not necessarily for school but useful to the children (water bottles, stationary, trainers, bags, rucksacks, etc.)

What can be worked on
The store experience takes a long time. I don't know if that is something that can be made more efficient, but I think that it might be worth looking into. As I don't like bringing a problem with out a possible solution my suggestion would be possibly having people dedicated to getting stuff.

Nicole served me on the 26th August. Very good service and she attended to the needs for my daughter going backwards and forwards to find the correct size.
Very polite.

Uniform4kids in Northwood they really helpful and I was able to buy my sons uniform with ease especially with with a really nice sale girl Vix very professional and friendly. Thanks for such a easy and helpful experience.

Staff are so helpfull especially Reena. She is kind to costumers.

This shop runs like a well oiled machine. All the staff are knowledgeable, efficient and super helpful.