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About us Shenzhen Union Repair Co., Ltd. is a premier wholesaler of cell phone repair tools and replacement parts, operating as an online store. Established in 2010 in Shenzhen, China, we have rapidly gained recognition in the industry with our commitment to quality parts and innovative repair tool designs. With a customer base exceeding 30,000+ monthly active users worldwide, we have established ourselves as a trusted and well-known player in the market. What products and services do we provide? We have three product lines, including cell phone repair tools, replacement parts, and accessories. We prioritize product quality, particularly the rapid growth of our repair tools, which have become a trusted purchasing channel for our customers. The cell phone repair tools line offers a wide range of tools for repairing cell phones, including basic-level and motherboard-level repair tools, refurbishment tools, data recovery tools, and various diagnostic testing equipment. Whether you are a professional repair technician or involved in the refurbishment business, you can find suitable tools to meet your requirements. We have established strong partnerships with renowned suppliers of tools and equipment, such as JC programmer, QianLi, Mijing, and Mechanic, among others. Our commitment extends to providing dependable after-sales support and technical guidance. We strive to keep you up-to-date with the latest technologies to help accelerate your business. We provide a wide range of replacement parts for Apple devices, as well as other cellphone brands like Samsung, Huawei, and more. Our product offerings include screen replacement, flex cable, and battery replacement for various models. Customers can choose from a variety of quality grades according to their preferences. We strive to offer a one-stop solution for aftermarket supplies, ensuring competitive prices and customer satisfaction. Our cell phone accessories line offers aftermarket accessories that rival the original quality, including OEM options and popular brands like Anker, Ugreen, Baseus, and Benks. We also provide customization services for both the products and packaging for select items. The prices of our aftermarket accessories are transparent, and if you require a large quantity for your order, please contact us to obtain factory-level pricing. Why choose us? You will have access to our complete product line for mobile phone repairs, ensuring you have the latest features and improvements. Our products exceed industry standards in terms of quality, durability, and performance. We offer competitive prices and provide comprehensive and reliable support for a hassle-free experience. We offer reliable payment methods, a commitment to ship within 48 hours, and trustworthy carriers. We also provide real-time tracking of packages and assist in handling logistics and customs documents to ensure the safe and prompt delivery of your goods to your destination. You can enjoy personalized service from dedicated customer service managers who offer 1-on-1 assistance. They will promptly respond to your needs and provide product consultations, price quotes, order fulfillment, and after-sales support. All customer service managers adhere to our customer service standards. We also provide channels for complaints and the option to request a replacement customer service manager. Choosing us, you will definitely benefit. We believe that we can do better. Our values Our values revolve around integrity, innovation, and collaboration. Integrity is one of our most important values, and we always strive to uphold our commitments and build trust with our customers, partners, and employees. Innovation is what drives us forward, and we encourage our team to constantly explore and implement new ideas, improving and developing our products and services. Collaboration is key to our success, as we are dedicated to building close partnerships with our customers and partners, working towards shared success. These values guide our work, influencing our decision-making and behavior, ensuring we provide exceptional value and experiences for our customers.
1970 Science Town, Minzhi Street, Longhua Dist, Shenzhen, China, 518100, Shenzhen, China
3.7
25 reviews
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Good quality parts and fast shipping. It’s one of 2 suppliers I trust in terms of having original / OEM parts worldwide. They might take a while to respond to email or chat, but they are some of the best in the business.
I never put any comment but here I need to warn you, Never buy on this website, they will make you pay customs for 30% the price you paid.
I just paid the carrier 90€ more!!!!!
And it took more than 3 weeks to arrive!!!
Don't buy on this website if you want to loose money.
Reply from Union Repair Limited
Thank you for your feedback, and we sincerely apologize for any frustration caused. We understand your concerns regarding the customs fees and delivery time.
Please be aware that, as stated on our website, we are not responsible for any customs duties or import taxes that may apply when shipping to your country. These charges are determined by local customs regulations and are outside of our control. For customers in the EU, the customs duty is typically around 20%, but it can vary depending on your specific location and the value of the goods.
We also regret the delay in delivery. We strive to provide the best possible shipping experience, but sometimes delays occur due to customs processing or shipping logistics. We appreciate your understanding in this matter.
We hope you will consider this explanation and reach out to us if you need further assistance. We value your business and will continue to improve our services.
They don’t reply to messages nor emails (even if I send it to multiple people). Waiting for an answer to a simple question for more than a week, without any from them. Not even a message that they will check it and contact me later. Absolutely nothing. So I feel very anxious about buying from them, since they I guess won’t reply to anything if some problem happens.
Reply from Union Repair Limited
Dear Smith,
We sincerely apologize for the inconvenience and frustration you've experienced with our customer service. Your feedback is incredibly important to us, and we deeply regret that we haven't been able to provide the timely and responsive communication you deserve.
We understand how waiting for a response can be both upsetting and anxiety-inducing, especially when you’re seeking assistance. Please know that we are committed to improving our communication processes to ensure that this doesn’t happen again.
To address your current concern, could you please provide us with your contact details or email us directly at sales@unionrepair.com? We will prioritize your inquiry and ensure that you receive the assistance you need as quickly as possible.
Thank you for bringing this to our attention. We value your business and are committed to regaining your trust.
Warm regards,
I purchased a 1 year software license from them and they cancelled the license 2 days later without an explanation or a refund. They will not respond to support messages.
Reply from Union Repair Limited
Dear Kevin,
We sincerely apologize for the inconvenience you experienced. It has come to our attention that the license you purchased had already been utilized by another user due to a technical issue with the ZXW system. We understand the frustration this may have caused you.
To rectify this situation, we would like to offer you a new license. Could you please provide us with your email address so that we can promptly send you the replacement license?
Thank you for your patience and understanding.
Warm regards,
Hello to everyone in this forum. im a customer from sweden and i will write my whole experince with this company . First i ordered iphone 12 pro back glas origional glas cover , i acedently put the wrong shippinh adress (china) when it should have been sweden (MY FOULT) so i understand why i had to pay 3 dollar extra for shipping (at this time i was a bit rude against them because i have a hard time in my life at the moment wich is private) When the back glas arrived the camera holes didint fit , it was to tight and thats because it was origional and not copy, so AGAIN MY FOULT and i should have looked better in the description of the product. When i reached out to them i was very rude and i feel really bad about it , my pricate problems shouldnt go out over someone who just does their job. (im very sorry if you read this ) despite my rudness againt them they tell me right away we will send you a new case with no extra fees or payment and at this point i felt really really bad and explained why i had a such a rude attitutde.
what i want to say is that This company is the BEST comapny i have had talked to , they are so nice, they are very understanding , and the customer support is something i have never experienced before, i hope that tony and the rest of the company have a great christmas and very much luck in the future , 10/10 i would recomend this company to everyone i know . , best regards sweden
Rip-off website! I ordered few items and I paid them with paypal with the shipping. A week latter they email me that I have to pay extra $46 for shipping! It a scam site from China! Avoid at all cost!
Reply from Union Repair Limited
Hello Arsen,
We sincerely apologize for the inconvenience you experienced during your recent shopping with us.
It is true that an additional shipping cost was communicated to you after your payment via PayPal. We would like to provide clarification on this matter. The default shipping address on our website is set to Shenzhen, China, causing issues for some customers during the checkout process. It has since been updated to Alabama, USA. However, it is essential for customers to complete their profiles before checking out to avoid any further issues.
Upon reviewing your order, it was noted that the shipping address was incorrect. We understand that this oversight was unintentional on your part during the checkout process, and we regret any confusion it may have caused.
To ensure transparency, we would like to share the following details:
1. Your order was placed on Nov 25, 2023, at 09:12, and as of now, it has not been a week since the purchase.
2. We attempted to contact you the next day via email to confirm the correct shipping address, but unfortunately, we did not receive a response.
3. On the third day, we reached out to you through our admin panel, and after a successful communication, the additional shipping fee of $42 was discussed. However, considering your concerns about the cost, we issued a full refund on the fourth day as you requested.
We maintain detailed records of all communications, including emails and PayPal transaction details, for verification purposes.
Our commitment is to provide exemplary customer service, and we sincerely apologize for any negative shopping experience you encountered.
Thank you for your understanding, and we appreciate the opportunity to improve.
Best regards,
Today I received the package, I want to thank you for your commitment and responsibility, I would not hesitate for a moment to recommend you to all my colleagues for your speed and solution. Att: JOSUE RODRIGUEZ
Wouldn’t recommend this company for any cell phone repair parts, very bad service and they don’t label the correct parts in the description if you don’t have enough time to do that you shouldn’t be in business plain and simple
Reply from Union Repair Limited
Dear Brandon,
Thank you for sharing your feedback. We apologize for any inconvenience caused by the incorrect labeling in the product descriptions. This is not the level of service we strive for. We take your comments seriously and are committed to improving our processes.
We would appreciate the opportunity to make things right and regain your trust. Please reach out to our customer service department at sales@unionrepair.com, and we will do everything we can to address your concerns and provide you with a satisfactory resolution.
All the best,
Union Repair
Union Repair is my go-to for cell phone repair tools. They are amazing, really responsive and their website is awesome to use. Payment methods could use a little work (PayPal is a bit buggy) but they're great at communication.
Ordered over a dozen ribbons on their site, several of them turned out to have an issue. They asked for video proof which I spent time on making, they still refused to issue partial refund back to my original payment (PayPal) instead only offered store credit. Now I'll have to waste more time filing a case through PayPal, totally disappointed, will not be dealing with this company again. It seems the ribbons they sell are pulls from older units because they had lint and hair on them and their quality control does not check the products they sell to ensure they are all in proper working condition. And for the amount of credit they offer to ship anything overseas to me wouldn't be worth spending on because the shipping alone is at least two fold. Buying more products with a possibility of having issues from them is a further risk I am not willing to take.
Reply from Union Repair Limited
Dear Steve,
We sincerely apologize for the issues you encountered with the ribbons you ordered. We understand the inconvenience caused by the request for video proof and the offer of store credit instead of a refund. We have streamlined our after-sales process to ensure that customers can resolve their issues more efficiently. Additionally, we have strengthened our quality control management. We are confident that we will be able to provide satisfactory service to our customers in the days to come. If you have any further questions or concerns, please don't hesitate to contact our customer service department at sales@unionrepair.com. We are here to assist you.
Best regards,
Union Repair
Don't buy from this site. With their vast selection and decent website you might think that they have great items; it wasn't my experience. I bought several original iPhone screens from their site and paid for shipping. I also had to pay for customs to get the items. After all that, I found out that 3 of the 4 displays had some sort of defects; backlight problems etc... I had been talking to their representative to get my refund for the items(which took months for a reply but COVID problems so its ok), I was told send video, photo evidence. After I did all that, they told me to ship it back on my expense and after they get it they will analyze and move from there. They know shipping is expensive from here so they wouldn't even give another solution. They wouldn't provide a shipping label, wouldn't refund partially or fully. So basically, I paid for a lot for screens that don't work and I have to pay to even request a refund. THIS is a JOKE. DO NOT RECOMMEND!
Reply from Union Repair Limited
Dear Tamir,
We sincerely apologize for the negative experience you had with our site. We understand your disappointment with the defects in the iPhone screens you purchased and the subsequent difficulties in obtaining a refund.
We have now streamlined the return and refund process, and we will also cover the return shipping costs.
Once again, we apologize for the frustration and inconvenience you experienced. We value your feedback and will make every effort to rectify the situation and enhance our services.
Best,
Union Repair
Used to be my go to site for quality original Apple parts. They’re awful now. Ordered April 15th and was charged $30 for DHL express shipping (2-3 days) I got an email with tracking but it never shipped. Only status was that the label was printed for almost a month. No response to emails - nothing for 3 weeks! I’ll stick with AliExpress or eBay - at least you have buyer protection on there.
Reply from Union Repair Limited
Dear Customer,
We sincerely apologize for the prolonged period of inactivity and the lack of response to your emails. This is not the level of service we strive to provide.
We have now optimized our shipping process and introduced live chat support. We commit to responding to customer email inquiries within 6 hours.
If there is anything we can assist you in the future, please contact our customer service department at sales@unionrepair.com . We value your business and would appreciate the opportunity to make things right.
Best regards,
Union Repair
I thought they had a good price on a Quick 861DW, but when I go to checkout, they hit me with $96 shipping and $12.20 "PayPal surcharge" Save $60 and buy one on Aliexpress.
Reply from Union Repair Limited
Dear customer,
Thank you for sharing your feedback regarding the pricing and shipping charges for the Quick 861DW product. We apologize for any confusion or frustration caused by the additional costs associated with shipping and the PayPal surcharge. Our shipping cost is determined based on the weight or volume of the order, and the PayPal surcharge is a fee charged by PayPal for processing transactions. However, we have updated our shipping cost calculations to ensure more accuracy and transparency.
We strive to offer competitive pricing and provide transparent information about all associated fees. However, we understand that the shipping and surcharge fees may have exceeded your expectations.
We appreciate your suggestion to explore alternative platforms such as AliExpress, where you have found a similar product at a lower overall cost. We encourage you to make the best decision for your needs and budget.
All the best,
Union Repair
We bought eight Samsung Tab screens, five were faulty. We bought an iPad Air 2 LCD, again faulty. We bought hundreds of iPhone screens, a low percentage were faulty but still an unacceptably high level. None of the faulty parts were covered under warranty because too much time had lapsed, even though the parts had sat on a shelf in our storeroom. We currently deal with Etechparts in the US and Deviceparts.com in China. Thankfully these suppliers are much more consistent in terms of quality. Bottom line? There are better suppliers out there than Union Repair.
Reply from Union Repair Limited
Dear Customer,
Thank you for choosing Union Repair. We apologize for the issues you encountered with the Samsung Tab screens, iPad Air 2 LCD, and iPhone screens you purchased from us. We understand your frustration with the faulty parts and the disappointment of not having them covered under warranty due to the elapsed time.
We take your feedback seriously and we are offering 365 days warranty now and have strengthened our quality control management. We appreciate you sharing your positive experiences with other suppliers such as E-tech parts in the US and Deviceparts.com in China. We will use your feedback to strive for greater consistency and reliability in our offerings.
If there is anything we can do to regain your trust or assist you in the future, please do not hesitate to contact our customer service department. We value your business and appreciate the opportunity to make things right.
Best wishes,
Union Repair
I bought a replacement screen for my Mac. Not only I had to wait for an entire month to get the screen delivered but it also arrived malfunctioning. And of course the company made all the excuses possible to not reimburse me or send me a replacement screen. They essentially just successfully stole $400 from me. Also, their customer service is highly incompetent. It’s difficult to communicate with them, they barely answer e-mails and their technicians are not able to properly diagnose issues with the product. Stay away from Unionrepair folks and stay away from cheap Chinese companies!
Reply from Union Repair Limited
Dear Aldo,
We apologize for the inconvenience caused by the defective parts you received. While we conduct thorough testing before shipping, there is still a risk of damage during transportation from China to your location. We have taken steps to improve our packaging to ensure better protection during transit.
Furthermore, we have implemented real-time online chat support and are committed to responding to all email requests within 6 hours. We aim to provide prompt assistance and address any concerns you may have.
Once again, we apologize for the negative experience you had, and we appreciate your feedback. Should you have any further questions or require assistance, please don't hesitate to reach out to our customer service team at sales@unionrepair.com
Best regards,
Union Repair
Parts are crap quality. Lcd is not aligned. Backlight bleeding.
They also delete non 5 star reviews.
The Union Repair guys have been very professional and helpful with my business. I open a mobile repair shop in Carlifornia and often need to order parts from time to time. They supply premium parts, very well-packed in prompt delivery. They'd react to my requirements very quickly. Absolutely 5 stars for the team!
John
Reply from Union Repair Limited
Dear John,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team at Union Repair has been professional, helpful, and prompt in meeting your business needs.
Best regards,
Union Repair
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