Universidad Internacional de Valencia Reviews 

VIU: Very quick to take your money, but nowhere to be found when you actually need help.

My experience with Valencia International University (VIU) has been extremely disappointing, particularly regarding student support and administrative services.

The admission process is remarkably easy, and the enrolment advisors are incredibly friendly and helpful — until you pay your tuition fees. After that, good luck getting any meaningful assistance. I never heard from my advisor again.

Whenever you need to resolve an issue, you find yourself dealing with a completely disorganised customer service system. Nobody takes responsibility for your case, there is no proper follow-up, and every person you contact gives you a different, often contradictory, answer.

The documentation and degree certificates department is particularly appalling. VIU appears to have outsourced part of its administrative support to a company called ACTIVA. Different agents send emails without even checking what their colleagues have previously communicated about the exact same issue. Their responses are generic, repetitive and completely lacking in actual solutions.

It genuinely feels as though ACTIVA's purpose is to keep students busy exchanging endless emails rather than resolving their requests.

*Another concerning issue is the handling of negative Google reviews.*
I have serious concerns about the disappearance of low-rated reviews and the authenticity of some of the positive feedback published online. Prospective students deserve transparency and access to genuine, unfiltered experiences from other students.

I find it difficult to understand how a university accredited by ANECA can provide such an appalling level of administrative service and student support.

A university should not be judged solely on its academic programmes, but also on how it treats students after collecting their tuition fees.

*My conclusion:* VIU makes enrolling and paying extremely easy, but when you actually need assistance, accountability and professionalism seem to disappear.

I would strongly encourage prospective students to think twice before enrolling. My experience has been nothing short of frustrating.

Because the University blocked my true report on Google i will write another true report. turns out my wife finished the studies and the Slogan "Estuadias a distancia" is what you will get. you will be treated as a foreigner. after a lot of administrational struggles and failures of the University my wife finally wants to get her title printed but even here, the rules are not clear. you have to pay for every little detail. the support is absolutley horrible. they will never answer your question and just sent AI responses. European citizens can get a special package for the title but it doesnt include shipping, so you pay for international package even if you are european citizen - at least thats what we figure out by ourselves. the university will not answer you straight.

Aquí tienes la traducción al inglés en tono profesional y claro:

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I do not recommend this university at all. My experience has been deeply disappointing from start to finish. The institution requests official and notarized documents, yet later refuses to validate them without providing a clear justification or transparent criteria. This lack of consistency not only creates confusion but also leads to unnecessary stress, wasted time, and significant frustration.

If your academic credentials are from outside of Spain, you are very likely to face multiple administrative obstacles, changing requirements, and unclear processes that involve considerable additional expenses. In my experience, this results in an exhausting and costly process with no guarantee of resolution.

The institution lacks organization and foresight, and communication is limited and ineffective. Rather than facilitating the process for students, it complicates it. This projects an image of institutional disorganization and a lack of commitment to those who place their trust in the university.

In summary, the experience is non-transparent, costly, and frustrating, especially for international students. I strongly recommend exercising caution before enrolling.

Awful university, they have a system online that is extremely annoying. For an exam, you need two cameras at the right angle, the connection crashes? Your exam doesn't count. And don't think about getting a simple certificate, you will need to install the Microsoft Authenticator, despite already having the exam locking app, and their app, ... send them proof of yet another payment, all that with a really bad service with clients. They are extremely borderline of being illegal, I got my certificate refused despite the conditions saying nothing, and never reimbursed because of a requirement of B2 they never asked me to do when I was studying. This university is a pain, avoid it at all costs!!!

La Universidad Internacional de Valencia (VIU), me ha dado una grata experiencia a lo largo del máster, puesto que ha facilitado mi proceso de aprendizaje, haciendolo innovador y útil.

The frustration derived from their continuous negligence is simply overwhelming.

I wouldn't recommend this university to anyone studying from abroad. They are completely inaccessible via email and phone, and the chat agents lack the authority to take action; they simply transfer your query, leaving it in limbo until you reach out again.

It seems like no one cares about the quality of the service they provide. As sad as it sounds, you feel abandoned, and it's frustrating to have to rely on individuals who seem to lack dedication and respect for their work.