uplay.it Reviews 

1,734
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Okay, so this is how it was: on a sleepless night I was giving another try to find an ultra rare out of print Talisman Highland expansion. So, through a norwegian site I have found this one. I was v... See more

Rated 4 out of 5 stars

Overall not bad! Some harsh reviews on here, not most professional customer service but they still answered my emails and shipped with relatively good speed. Definitely don’t think some of these rev... See more

Rated 3 out of 5 stars

I recently purchased items from this company, only to find out immediately after payment that the items were suddenly “no longer available.”! Their customer service is there but is slow, be patie... See more

Rated 5 out of 5 stars

I had a great experience, thanks to Uplay team! I had some questions regarding games, that Uplay helped me clarify very fast and conveniently. It made me sure about my order, and the delivery was ver... See more

Company details

  1. Game Store
  2. also in
  3. Publisher

Written by the company

www.uplay.it: Vendita di Giochi da tavolo, Giochi in Scatola e Giochi di Società, Party Game. I Prezzi più bassi, Il servizio migliore, Una vera Passione.


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4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

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(1,734)

231 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading PayPal option

Be very careful about that site. When trying to select others payments, you can select PayPal... But you are redirected to regular Visa payment, NOT Paypal. This is a RED flag as only Paypal allow to be refunded in case of serious trouble. Scammer never use PayPal but pretend they do offer the option = I will never buy through Uplay.it

29-09-26_ Following the answer from Uplay.it, I do add a random available article in basket,then head to the payment page. There is 3 options with large icon and bold letters. The first one is Credit Card, second is Stripe, third one is Bank Transfer.
Just below, in regular size characters, "Others Payment". You can click on Paypal option, leaving a visible brown check mark.
If you select one of three first choice, you can proceed to payment. If Paypal is selected... you can't pay. Previous payment button is replaced by "Return", that send you back out to the basket summary.

My initial remark was a consumer advice about scam sites practices. A message apparently clear enough to get a reply from Uplay.It... but not enough to even test internally if the Paypal was even functional... which is not yet as we speak, 20 days later, despite my initial message being pretty straight forward. Apparently I am the only on in EU to use Paypal.
For information I do use Paypal regularly (several times per month) through various sites in EU with no issue. So not a problem with my Paypal account or PC.
I will modify my original answer only if this situation is resolved.

O1-10-2026
Following latest answer from Uplay explaining the issue is due to either user trouble with cookies or unability to follow a payement process.
Of course it could be true, except I tried on 2 differents PC + mobile and différents browers (Chrome, Opera, Firefox, Qwent). All gave the same results : select Cb, Stripe or bank transfer and you get the possibilité to pay. Select Paypal and you get only the return button option. Cookies issues can't exist on 3 différents devices and 4 différents browers.

So remain the user unable to follow payment steps which rely on a... 2 steps sequence : First, click on the choosen payment method. Second, click on the payment button.
... It does NOT work for PayPal. Period.

30 minutes ago, I purchased item for cars on Oscaro site. Using Paypal, on the very same PC that does not work with Uplay It.... No issue, payment have been processed in two steps: select then pay

If such basic process can't work on a web site and require a consumer to contact site to be able to go through, it means one single advice: avoid to use that site. Whether it is a true scam site or a regular site both are at best anti-consumer.
Some sites I do use either propose PayPal but also do mention they prefer consumer to use CB insteed of PayPal because it costs them more. Fair enough and full transparency, I like it.
Uplay.it on the opposite do, factually try user not to select Paypal. As I already said, the three first options are bold, well visible while Paypal require more steps in smaller fonts to finally click on it... While removing the possibility to go further. That is NOT acceptable
In summary, I modified the title of this page to pinpoint the issue more precisely but won't change the notation or any of the above sentences. My advice is the same : avoid sites that make PayPal unable to fonction or require multiple steps, while falling at the last step.
This is my genuine expérience and final conclusion.

16-10-2026 Edit following today Uplay.it answer
In short, Uplay.it try to pretend I did not buy because of some unability to use PayPal. This is misleading and confirm why not buying on any sites with anti consumer practices is a good practice.
1) Uplay.it factually, do NOT allow to select Paypal directly like the 3 others options.
2) Once you figure out where is hidden Paypal, It is NOT working.
Facts.
Uplay.it, come back as much as you want, I won't change my note or wording. Your PayPal option is grossly misleading and it shows.

September 9, 2026
Unprompted review
uplay.it logo

Reply from uplay.it

Dear NON Customer,

accusing a company of being a “scammer” simply because you did not understand a payment screen is a very serious allegation.

PayPal is, and has been for years, a genuine payment method available on Uplay.it. We do not “pretend” to offer PayPal, nor do we redirect customers from PayPal to a credit card payment in order to avoid buyer protection.

If you experienced a technical issue during checkout, you could have contacted us and we would have been happy to assist you. Instead, without placing an order, losing any money, or even contacting our customer service, you chose to publicly suggest that our company is fraudulent.

We also need to correct another inaccurate statement in your review: PayPal is not the only payment method that offers consumer protection or the possibility of disputing a transaction.

We welcome criticism when it is based on an actual experience with our service. Publicly accusing a legitimate business of being a scam based solely on an assumption about a checkout page is quite different.

If you can provide details of the steps you followed, we will gladly investigate whether there was a technical problem with the PayPal checkout. Otherwise, we kindly ask you to correct the serious and unsupported allegations contained in this review.

EDIT following your update:

Your statement that PayPal has been “non-functional for 20 days” is simply incorrect.

We regularly receive orders paid through PayPal. PayPal is working and is actively used by our customers. The fact that it does not work in your particular checkout session does not mean that the payment method is fake or that it has been unavailable to everyone for 20 days.

And no, you are obviously not “the only one in the EU to use PayPal”. You are simply the only person who has reported this specific behaviour to us. These are two very different things.

There may be a technical issue related to your specific session, browser, cookies, extensions or another checkout condition.

If you still have any issues with the checkout you can write us an email an we will guide you with the correct steps.

NEW EDIT:
Just to follow your line of reasoning: you’re advising people not to buy from our website because it’s difficult to pay via PayPal (a debatable opinion), but if someone were to buy from our website, what would happen? Are you saying that any difficulties with the PayPal checkout process would pose a real risk to a buyer purchasing from our shop, which has been open since 2009, has successfully completed over a million transactions, and has never stolen a single cent from its customers?
We can’t quite see why anyone would advise against buying from us for that reason. If you haven’t bought from us for that reason, how can you speak from experience? And if you have, how can you advise people not to buy from us (given that you surely wouldn’t have had any reason to complain in this case)?

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Rated 1 out of 5 stars

They lied about their available stock

After contacting them they let me know certain out of print unmatched sets were available. But once I ordered them and asked again about it, they told me they aren't and weren't. They just lied the first time around and without me asking further would have kept my money indefinitely.
I can prove this via the communications I had with them.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Misinformation / Scam

Feels like a scam.

Ordered two items almost a month ago. Both items were available when browsing the store and available for direct delivery, then on payment completion, they are indicated as "usually between 7-21 days", almost a month later still nothing, no update, no mail, no communication, no tracking.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Ordered very hard to find english copies. I contacted the customer support who was very friendly and speedy with their reply. Got my order with everything and neatly packed. I suspect the bad reviews are from people who cannot read what the product wait time is, as mine was exactly as described.

March 19, 2026
Unprompted review

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