Okay, so this is how it was: on a sleepless night I was giving another try to find an ultra rare out of print Talisman Highland expansion. So, through a norwegian site I have found this one. I was v... See more
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See what reviewers are saying
Overall not bad! Some harsh reviews on here, not most professional customer service but they still answered my emails and shipped with relatively good speed. Definitely don’t think some of these rev... See more
I recently purchased items from this company, only to find out immediately after payment that the items were suddenly “no longer available.”! Their customer service is there but is slow, be patie... See more
I had a great experience, thanks to Uplay team! I had some questions regarding games, that Uplay helped me clarify very fast and conveniently. It made me sure about my order, and the delivery was ver... See more
Company details
- Game Store
- also in
- Publisher
Written by the company
www.uplay.it: Vendita di Giochi da tavolo, Giochi in Scatola e Giochi di Società, Party Game. I Prezzi più bassi, Il servizio migliore, Una vera Passione.
Contact info
Via Grecia 62, 56021, Cascina, Italy
- +393200734588
- info@uplay.it
- www.uplay.it
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 1 week
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Great communication
Great communication
Great price
Well packaged
Fast service
Friendly staff
Highly recommend 👌
Delivered to Canada fast
I ordered something to Canada on a Thursday night and it arrived Tuesday morning. Payment was fast and easy.
The shipping took too Long
Easy to use website
Easy to use website, great prices and excellent communications.
Delivered across Europe on short delay…
Delivered across Europe on short delay broadly unavailable products at a competitive price - highly recommend.
Uplay was that only place I could find…
Uplay was that only place I could find deluxe components for Canvas. Really well packaged, and shipped promptly to the UK. Many thanks!
Very good communication and fast…
Very good communication and fast delivery. I can recommend uplay.it
Misleading PayPal option
Be very careful about that site. When trying to select others payments, you can select PayPal... But you are redirected to regular Visa payment, NOT Paypal. This is a RED flag as only Paypal allow to be refunded in case of serious trouble. Scammer never use PayPal but pretend they do offer the option = I will never buy through Uplay.it
29-09-26_ Following the answer from Uplay.it, I do add a random available article in basket,then head to the payment page. There is 3 options with large icon and bold letters. The first one is Credit Card, second is Stripe, third one is Bank Transfer.
Just below, in regular size characters, "Others Payment". You can click on Paypal option, leaving a visible brown check mark.
If you select one of three first choice, you can proceed to payment. If Paypal is selected... you can't pay. Previous payment button is replaced by "Return", that send you back out to the basket summary.
My initial remark was a consumer advice about scam sites practices. A message apparently clear enough to get a reply from Uplay.It... but not enough to even test internally if the Paypal was even functional... which is not yet as we speak, 20 days later, despite my initial message being pretty straight forward. Apparently I am the only on in EU to use Paypal.
For information I do use Paypal regularly (several times per month) through various sites in EU with no issue. So not a problem with my Paypal account or PC.
I will modify my original answer only if this situation is resolved.
O1-10-2026
Following latest answer from Uplay explaining the issue is due to either user trouble with cookies or unability to follow a payement process.
Of course it could be true, except I tried on 2 differents PC + mobile and différents browers (Chrome, Opera, Firefox, Qwent). All gave the same results : select Cb, Stripe or bank transfer and you get the possibilité to pay. Select Paypal and you get only the return button option. Cookies issues can't exist on 3 différents devices and 4 différents browers.
So remain the user unable to follow payment steps which rely on a... 2 steps sequence : First, click on the choosen payment method. Second, click on the payment button.
... It does NOT work for PayPal. Period.
30 minutes ago, I purchased item for cars on Oscaro site. Using Paypal, on the very same PC that does not work with Uplay It.... No issue, payment have been processed in two steps: select then pay
If such basic process can't work on a web site and require a consumer to contact site to be able to go through, it means one single advice: avoid to use that site. Whether it is a true scam site or a regular site both are at best anti-consumer.
Some sites I do use either propose PayPal but also do mention they prefer consumer to use CB insteed of PayPal because it costs them more. Fair enough and full transparency, I like it.
Uplay.it on the opposite do, factually try user not to select Paypal. As I already said, the three first options are bold, well visible while Paypal require more steps in smaller fonts to finally click on it... While removing the possibility to go further. That is NOT acceptable
In summary, I modified the title of this page to pinpoint the issue more precisely but won't change the notation or any of the above sentences. My advice is the same : avoid sites that make PayPal unable to fonction or require multiple steps, while falling at the last step.
This is my genuine expérience and final conclusion.
16-10-2026 Edit following today Uplay.it answer
In short, Uplay.it try to pretend I did not buy because of some unability to use PayPal. This is misleading and confirm why not buying on any sites with anti consumer practices is a good practice.
1) Uplay.it factually, do NOT allow to select Paypal directly like the 3 others options.
2) Once you figure out where is hidden Paypal, It is NOT working.
Facts.
Uplay.it, come back as much as you want, I won't change my note or wording. Your PayPal option is grossly misleading and it shows.

Reply from uplay.it
They lied about their available stock
After contacting them they let me know certain out of print unmatched sets were available. But once I ordered them and asked again about it, they told me they aren't and weren't. They just lied the first time around and without me asking further would have kept my money indefinitely.
I can prove this via the communications I had with them.
Misinformation / Scam
Feels like a scam.
Ordered two items almost a month ago. Both items were available when browsing the store and available for direct delivery, then on payment completion, they are indicated as "usually between 7-21 days", almost a month later still nothing, no update, no mail, no communication, no tracking.
Excellent service in every aspect
Excellent service in every aspect. Product, packaging, communication, and shipping. Five stars.
Perfect transaction!!!
Great experience
Ordered very hard to find english copies. I contacted the customer support who was very friendly and speedy with their reply. Got my order with everything and neatly packed. I suspect the bad reviews are from people who cannot read what the product wait time is, as mine was exactly as described.
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