UPRIGHT Reviews 

Best product in the market, simple and extremely effective.
Their support is extraordinary good. Whenever you need help etc... they will fix it for you.

The delivery service was very poor. I paid 140 euro's and I've never got the product!
Pure theft!!!

Amazon told me they could not help me.
Very dissapointed, looking for other legal steps now.

I had to pay 50 dollar by customs extra when receiving the product. That is a surprise they don't tell you. Beware, if you bug this product, the surprise is 50 dollar extra costs.

This is a scam unfortuatelly.
Or it might have worked at some point but the company may have gone bankrupt and they have stopped shipping and replying.
It has now been 4 months and they have not replied to emails, not sent the shipment nor refunded the money.
Do not buy.

Absolutely pathetic customer support. Upright Posture will gladly sell you their products, but when you actually need technical help, they seemingly want nothing to do with you. Completely unacceptable. If a company won’t support the products it sells, why should anyone trust it enough to buy from them?

Don’t buy this. It looks like they’re going to ship from Europe (full French website in my case) and they ship from HK leaving you to settle a completely unexpected 20€ import duty expense. When queried they “acknowledge” the “inconvenience” and refuse to acknowledge that they should let a customer know where they are shipping from when they well know fils is going to spike the price by 20%. I have offered for them to recover the relationship with a gesture. They couldn’t car less. I don’t want to use the product of a company that treats its clients like this.

They do not answer for refund and they do not give any answers. Stay away from this company and products.

Order never shipped—cancelled instead of providing tracking.

I am deeply disappointed with the sales and delivery process of Upright by DarioHealth.

Two weeks after paying and receiving my order confirmation for order #373621, I still had not received valid, active shipping tracking. When I contacted customer support to request tracking information, they immediately processed a cancellation and a full refund instead.

A refund was explicitly my second choice; my primary goal was simply to receive the product I ordered and payed. The fact that the seller instantly cancelled the order makes it highly unlikely that the item was ever actually shipped in the first place, despite the long delay.

While the representative (David) was polite, the company's fulfillment process does not match the confidence inspired by their advertising. If you expect a reliable delivery timeline, be cautious.

Zero customer service. I had to throw away two of their devices that were registered on other phones because their customer service is trash.

Scam !!!!! I never received the item which was shipped to a totally different address. Customer service did not revert despote many emails and requests.

After almost 3 months, I have receivef the replacement device, a replica of all my original order.

My device broke, and I opened a case with the brand at the beginning of May. I received an email telling me to wait for a shipping confirmation email, which never arrived. Since then, the brand hasn't said anything... The Upright GO 2 is not a cheap device, so it is really disappointing that they don't seem to care about their customers.

No compren el producto . Hace más de dos meses que compré y pagué 100 euros
Con un envío plus de 35€ para que pudiera llegar de 3/5 días
El producto aún no ha llegado
No se hacen responsables de nada
Y cuando contacto con ellos por email
Y les digo que quiero el rembolso
Dejan de contestarme los emails
El peor servicio al cliente que he visto

Do not buy this product.

I purchased it more than two months ago and paid €100, plus an extra €35 for express shipping, which was supposed to arrive within 3–5 days.

More than two months later, the product still hasn’t arrived.

They take no responsibility whatsoever. Whenever I contact them by email and ask for a refund, they simply stop replying.

This is the worst customer service I have ever experienced.

Anyone with any medical implanted devices, stay FAR FAR AWAY. I want to get this out here as their website talks all about doctor recommended and clinical testing. That's not completely true. I got a vagus nerve stimulator implanted to help with seizures. I was shocked to find anytime I wore my upright, it would set off the implant. It felt like electricity was choking me. To return, I have to wear it 4 days IN A ROW. So I have to be in physical pain for 4 days? Absolutely not. So those with VNS devices, Pacemakers, ICDs, CGM's, don't even try.

Item never shipped. I emailed and asked for a refund/cancel my order and they initially responded and then ghosted me after repeated follow-up. Stay away from these scammers.

I would give 0 stars if that was an option. Horrible product and worst customer service. I bought the upright Go. It is not helpful because of delayed buzzing. I have send customer service atleast 10 emails. They replied one time to share the training logs and receipt. After that they will send me shipping address.I have send all the info and multiple other emails asking for shipping address and refund. Nada. Not a word. Do yourself a favor and invest this money in something else.

Stay away!
1. The product doesn't really work. It only measures forward full body tilt, not neck posture, which makes it pretty useless. You need to keep the app running constantly on your phone and calibrate it every time you put it on. It's a constant focus killer that keeps bugging you for no valid reason during work.
2. Very poor quality product - the plastic case broke completely after 3 months of normal use.
3. Worst customer service ever! Takes weeks and months of constant reminders before they reply. When my product broke, they sent me a replacement unit without asking. When I received it 1,5 months later, they say I have to pay the additional customs costs - for a warranty replacement!? Unacceptable!
4. The money back guarantee requires you to prove that you've used the product for several hours every day for several days in a row - which they know you won't do after you've realized how useless it is and how much it destroys your productivity.

The device does not work. It is impossible to connect to the app. The support is non existent.
I advise people not to waste their money on this piece of junk.

I have ordered it online a month ago and still have not received it. Not even a tracking number! each time I followed up, they sent me a case number and after 2 days, AI responds the same thing that my order is at a fulfillment center and they don't have any more updates until tracking number is issued! It should be a scam!

i ordered one, and it had issues with charging, so support offered a new one, but nothing arrived in one month, i asked them, they said sorry, no supply. so i asked for a refund, they didn’t even respond