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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency, reliability, and the high standard of workmanship. Many people appreciate the friendly, professional, and knowledgeable staff, noting their helpfulness and lack of pushiness during the sales process. The quality of the products, including doors and windows, is frequently mentioned as excellent, and customers are often delighted with the finished installations. Reviewers also find the pricing to be very reasonable and competitive, offering great value for the quality received. However, some customers reported issues such as delays in work starting due to subcontractor parts, incorrect measurements by surveyors, and problems with product quality like loose handles or condensation after replacements. A few other people also felt that communication was poor, leading to frustration and not receiving the desired product, with one instance of a badly fitted door causing flooding.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and the... See more

Product

Customers consistently note positive experiences with product, expressing delight and satisfaction with their... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent product quality and high... See more

Price

People report positive experiences with price, often noting that the pricing is competitive and reasonable.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely delighted with our new Patio Doors What a brilliant company totally transparent with a fantastic choice and the price was amazing

Company replied

Rated 5 out of 5 stars

Once again the uPVC Company have came up Trumps. Fitted our previous doors 14/15 years ago. Done All our lovely Double glazing windows 6 year ago and have just Fitted our beautiful Front and Back door... See more

Company replied

Rated 5 out of 5 stars

Fantastic Experience, From Initial pricing by a friendly and knowledgeable salesman Iain , "No Hard Sell", The surveyor came out the next day, and quickly and efficiently measured up. The In... See more

Company replied

Rated 5 out of 5 stars

UPVC Company are fantastic and fitted a new rear double door. Quick survey, quote given, exact measurements taken, door furniture and opening discussed, then date for fitting agreed. All happened acco... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Door Manufacturer
  3. PVC Industry
  4. PVC Windows Supplier
  5. Window Installation Service
  6. Window Supplier

Written by the company

From small beginnings The UPVC Company is now one of Scotland’s largest window & door installers. Over 20 years ago Jim McGill recognised that companies were charging highly inflated prices for UPVC windows and doors. With a loan from the Prince’s Trust he started to manufacture windows & doors from a small unit in Uddingston and offered Customers a top quality product at realistic prices. The business went from strength to strength and within 5 years moved to bigger premises to meet demand for their products. The UPVC Company now employs over 70 people and all doors & windows are made using some of the latest technology and production techniques in their bespoke factory in Wishaw. The materials used in manufacture are to British Standards or higher and all products are made to the latest safety and security standards and are fully guaranteed for TEN Years. All windows have gas filled energy efficient low E glass & warm-edge spacer to further reduce heat loss saving not only money but also reducing energy usage in the home. As well as windows, over 500 door styles are available and we also have a full range of French, Patio & Bi-fold Doors to give you easy access to your garden so you can take maximum advantage of the spring and summer weather. We cover the Central belt of Scotland and have supplied over 200,000 customers with new windows and/or doors. The company's sales and installation teams are highly trained in identifying the best product for each customers’ needs and making sure that the whole process runs smoothly from start to finish. “We never compromise on quality and part of the service is that customers are not asked to part with a penny until they are completely satisfied. Our after-sales service is also second to none and I offer my personal guarantee that customer satisfaction is given the number one priority in this company.” Says Jim McGill the MD. “I believe in offering top quality at a realistic, fixed price,”


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

953 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The UPVC company did a fantastic job

The UPVC company did a fantastic job. I am so pleased. I had tried a few companies for quotes for PVC windows and was horrified at the sales pitch, coming to my house and high sales pitch for three hours, so when the UPVC sales rep came to see me it was straight to business and give a quote and leave. I went to their factory and looked at all the different styles, and could see for myself what I could have. There was no hard sell in there either.
My Brother highly recommended them so I knew he was happy and I had seen the good job they did of his house.
I ordered and did not pay any deposit which was amazing. The day of the fitting two windows were getting done at the same time, it as very fast and only took one day for 6 windows. I was impressed with the speed of the workmen and the quality of the workmenship. They obviously have years of experience. It's been a few weeks now and I am so happy with the windows, the bottom of the window sill meets with the concrete sill and is sealed so there is no ledge for spiders to hide under and debris to get blown in by the wind. This is a huge deal for me and a delight to see my windows finished in this way. This is something that I did not even think about as I have not see it anywhere else.
I would not hesitate to recommend this company and will use them again myself. I don't know any other company that would make you made to measure goods and not expect a payment up front.
Well done guys, you are great!

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish excellent quality of product matching the high quality installation and finish can’t thank Jim , Stephen and the team enough
Delighted Pat and Bernadette

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

First class service start to finish

First class service start to finish. Friendly salesman. Queries/questions answered immediately by phone & instant chat. Absolutely thrilled with my new door. Looks amazing. Would highly recommend and definitely use again.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

French doors

Had french doors installed to replace existing window. Extremely happy with the service and the workmanship involved. All work was completed within a few hours with no mess left behind. Highly recommend UPVC windows and doors and will definitely use again in the future.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

They fitted my new door which was great. When I needed new windows I got them out again. They were very competitive and no deposit and nothing to pay until the work was finished and I was happy.
The fitters were excellent and tied up after themselves
Would not hesitate in recommending them and will definitely use them again!

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used this company and would not hesitate to use it again, great choice of quality doors and instalment brilliant finish. I went on holiday and everything was ready when I got back.
Very friendly staff nothing is any bother.
Thank you

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

UPVC. Company (Wishaw)

Delighted with my new front door. Especially like the glass panels. The fitter did an excellent job. And the showroom staff were very helpful.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class 100% from start…

Absolutely first class 100% from start to finish Peter was top man.would definitely use again

March 16, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi David,
Thank you for taking the time to write your kind review, its appreciated.Im delighted your more than happy with your new doors and windows and we provided you with a first class service from start to finish. Peter our general manager is a credit to the company any issues at all he’s the man to sort it out.
Thanks again David for the business.

Jim McGill
Managing director

Rated 5 out of 5 stars

Door replacements

This is the second time I have used UPVC company , last year I got a new front door and because of the service I got then , I decided to go ahead and get my back door replaced this year . The team are great , from Sales to Installer , very efficient, no mess . Thanks

March 13, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Moira,
Thank you for taking the time to write your kind review, it’s appreciated.Im delighted your happy with your new doors and we provided a great service and thanks again for coming back to us after we fitted your front door.

Jim McGill
Managing director

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Rated 5 out of 5 stars

Great experience and a great door to go…

Great experience and a great door to go with it!

February 2, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Jordan,
Thank you for taking the time to write your kind review, it’s appreciated.I’m delighted you’re more than happy with our service.
Thanks again for the business Jordan.

Jim McGill
Managing director

Rated 5 out of 5 stars

I have used this company twice and have…

I have used this company twice and have found them professional , reliable and good value for money , I would definitely recommend them

February 5, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Stuart,
Thank you for taking the time to write your kind review, it’s appreciated.We try our very best to ensure all our valued customers get a great product at a great price.

Thanks for coming back to us Stuart.

Jim McGill
Managing director

Rated 5 out of 5 stars

This is the 3rd time I’ve used UPVC…

This is the 3rd time I’ve used UPVC company they’re brilliant easy to deal with prices are amazing. Fitters are great really clean and tidy workers. Highly recommend

March 5, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Claire,
Thank you for taking the time to write your kind review ,it’s appreciated .3rd time you have used us, we must be doing something right😁. I’m delighted you’re more than happy with our doors and service. We try our very best to all our valued customers to provide a first class service from start to finish.
Thanks again Claire for the business and coming back to us again, very much appreciated.

Jim mcgill
Managing director

Rated 5 out of 5 stars

Ordered a new Back door and window

Ordered a new Back door and window, from contacting the UPVC company to the installation, the company has been nothing but professional. Highly recommeded.

February 19, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi John,
Thank you for taking the time to write your kind review, it’s appreciated.Im delighted we have provided a good service and you’re more than happy with your new door and window.
Thanks again for the business John.

Jim mcgill
Managing director

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Rated 1 out of 5 stars

Bad workmen ship

Product fine
The fitting of the doors where so badly fitted that the inside of the house was flooded every time it rained,i sent pictures of the problem to the company but still it wasn't resolved , contacted this company on a regular basis, back and forward with the complaint with no joy so therefore I had to pay out more money to someone else to fix the problem so therefore I would NOT go near this company and would NOT recommend to my worst enemy.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Had new back door and french windows…

Had new back door and french windows installed. I have used this company a few times before and do not have a problem with their workmanship. Workmen really pleasant and explained what was going on and really helpful. No hesitation in giving them 100%. My home is a lot more warmer, no draughts etc.

February 3, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi,
Thank you for taking the time to write your kind review, it’s appreciated .Im delighted you’re more than happy with your new back door and french doors and thanks for coming back to us again. We try our best to provide a first class service to all our valued customers.
Thanks again for the business.

Jim mcgill
Managing director

Rated 1 out of 5 stars

Don’t use this company

After waiting 3 weeks my order was cancelled due to they priced it wrong

February 22, 2026
UPVC Company logo

Reply from UPVC Company

Hi Nigel,
Thank you for taking the time to write your review.Please accept my apologies for any inconvenience. Unfortunately due to logistics and your postcode area we could not deliver your window. We gave you a full refund and apologised.
Thank you
Jim mcgill
Managing director

Rated 5 out of 5 stars

I've just had the UPVC Company to…

I've just had the UPVC Company to replace all my windows and doors Excellent experience from start finish. Salesman Iain no pressure and gave me different options to chose from, fully explained the system and gave me a great price.
Jim, Steve, and colin arrived as arranged. it was clear from the start that there is a wealth of experience and professionalism. Smooth seamless instal no mess and super quality. Great guys so many thanks to Jim and his team excellent job the house looks great.

February 24, 2026
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi James,
Thank you for taking the time to write your kind review it’s appreciated.Im delighted James your more than happy with everything this is why I do what I do to provide great quality windows and doors at realistic prices with no deposit and nothing to pay until satisfied.I get great satisfaction from brilliant customers like you. It was my pleasure helping the boys install your windows and it was a pleasure meeting you.

Thanks again for the business James and the great review.

Jim mcgill
Managing director

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Rated 1 out of 5 stars

Morning Enquiries Jim

Morning Enquiries Iain, Peter, Jim,

There is a bit of a Problem regarding the Windows In the Front Door 5 Windows There is cold air coming from them and the same at the Back Door

Would if be possible if someone can have a look to what is causing the problem Please

I look forward to your reply

Kind Regards
Mr Fair

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

The worst of the worst do I start

Where do I start. Is it the water coming in the front window?. Is it the water coming in the front door? Is it the cheap plastic handles that are loose and wobbly? Is it the bedroom window which was all right until the glass unit seal failed and they replaced it with a new one and since then we have had horrendous problems with condensation running down the window. Not the two next to it in the same frame, only this one and only since they replaced the glass unit. Their response to this is to ignore and go totally silent. I have followed their complaint policy and have heard....nothing....zero....zilch. The old windows which were replaced were better quality than what the UPVC Company have installed. If only Trustpilot allowed photos and videos to be posted along with reviews, I would be able to show all the evidence I have accumulated. A good company will deal with issues and problems that arise and that is why this company are the worst of the worst. There was once a company which said "you only fit double glazing once, so fit the best". This clearly does NOT apply to the UPVC Company

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Find Someone Else who offers Customer…

Find Someone Else who offers Customer Service, windows were promised to be delivered in December 2025, still not arrived following many false promises. They don't call back when they say so am totally disheartened.
AVOID

January 15, 2026
Unprompted review

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