Urang Property Management Limited Reviews 343

I have asked multiple times to get answers from this email. No concrete answers.

“ The “evidence” is simply information typed into Excel spreadsheets please may I have the official invoices, receipts, reports, or supporting documentation from third parties.

• Why do we have an ongoing subscription fee for the intercom/door entry system? This was never clearly highlighted when the system was installed.

• Why are leaseholders paying both a subscription fee and separate inspection or maintenance charges for the same door system?

• Why are there so many cleaning related charges when the building consists of only one small communal corridor?

• What exactly is the recurring “Emergency Hours Service” charge that appears on every bill?

• What is the role of the surveyor, and how does this differ from the health and safety assessments? How frequently are these inspections actually carried out? • I’m confused by the £3,752.50. Please can I have receipts for that

• Who did a report a few years go that was out of date now you have done another report, what is the plan with this report? What is RCA? What is the Admin charge for the first floor flat for £120?

•Why are they two fire alarm inspections?

• Why are official supporting documents not routinely attached to service charge demands?

•What is the health and safety monitoring software?

• How oftion have you carried out a Asbetos re- inspection?

These may all have explanations, but without proper documentation and transparency it is very difficult for leaseholders to assess whether charges are reasonable or justified.”

Do not work with them!
What I find most frustrating is that while responses are often polite and sympathetic, there is frequently little tangible progress.

Absolutely useless building management. We’ve had an ongoing mice problem caused by holes in the bin room walls and ceiling that were reported over a month ago — still no proper action taken. Rodents are now appearing in communal hallways and common areas while residents are left to deal with the consequences ourselves.

They are incredibly quick to chase service charge payments but seem incapable of providing an actual service. Emails are vague, dismissive, and designed to fob residents off rather than fix problems.

What says it all is that they have a dedicated email address just for bad reviews — “onlinereviews @ urang.co.uk'' , they should be putting that time and energy into solving the real issues in the building.

Avoid if you value competent management, accountability, or basic hygiene standards.

The mix of either 5 star or 1 star reviews is rather interesting too..

This company continues to put my partner through stress.

By far the most incompetent bunch of individuals. Honestly if I was a landlord I would rather have a 5 year old manage my property because you’d have more of a chance getting a reply to your email or phone call. The property is falling into disrepair because Urang doesn’t stick to the outlined mantinence schedule and it’s got the the point that I’ve begun seeking legal council. This is after 4 years and having held an AGM as joint owners of the block to raise concerns directly with Urang’s management… they couldn’t care less!

Urang have been managing our block in...
Urang have been managing our block in
SW7 for almost 3 years and the manager has helped improve the building which everyone is very happy!

Have reported a leak in property since 19the April with potential to affect electrics. You would like to think this would be urgent. It is now 23rd April and nothing has been done to fix the issue. Multiple calls and emails with no one getting back to me.

I am still awaiting repairs and it is now the 11th May.

Quick and professional response from Crische to an accounts matter,

We are in a block managed by this agent. It is a really bad and poorly run business.

I am constantly chasing them to deal with outstanding queries. They just fall into a black hole. Passed from team to team who don't seem to understand their role.

I eventually got someone to assist with my query and I suddenly get a person asking me to post an online review about my experience. Even with a process to solicit reviews they have a poor rating - what would it be without this?

We plan to set up a Right To Manage and get rid of them.

If you have problems, you should do the same problem

I would not recommend them They are a " Laurel and Hardy" outfit who just caused innumerable problems with both serious and basic errors that caused us headaches very week.

They also charged a number of service charge items without consent and refused to refund them.

They staffed by South African staff. Apart from the obvious that its not possible to manage proeprty from South Africa, their staff are poorly trained and not supervised properly. They just never do anything properly.

If you having problems with them, report them to Royal Institute of Chartered Surveyors or make a complaint to the Property Ombudsman.

Urang were appointed at Chelsea Bridge Wharf without any meaningful consultation with residents and despite (in theory) having Right to Manage, residents were not consulted when directors of the RTM company renewed their contract recently (which we cannot see). we do not know what terms they are engaged on, what fees they are charging, what the notice period is, other fees for project management etc. It is outrageous that we cannot see this information.

The 26/27 budget for my block is long overdue despite an official complaint.

Urang have just tried (for the second time) to push through a section 20 notice, for works which may total £1-2million without any timescale for the works. Leaseholders were not given the specification for the works when the section 20 notice was sent round

There is a general lack of transparency and accountability and elections held for directors of the RTM company (organised by Urang) were a joke: no meetings, no discussion and a 9 minute AGM (nine) during which leaseholders coud not see hear or speak to each other and no motions were allowed. They tried to force a section 20 process through just before Xmas (a favourite game of managing agents) and then had to terminate it when leaseholders demanded full details of what the expenditure was for (which Urang could not provide). I strongly suggest to avoid Urang.

With regard to Urang's response to my review - this is more coporate communcations, evasive nonsense. I have named my development in the review and the matters raised are mostly not block specific - they apply to the whole development. All of these issues have already been raised with Urang directly. The game here is basically that Urang request yout details to identofy you and if you refuse then they call your review non genuine and get TP to take it down. So just to save you all time my block is Warwick and my name is Mike O'Driscoll. Have a great day.

PS you addressed me as 'Michael 21'. 21 is actually the number of reviews I have published on TP. It's not my name :)

Very poor property management. I have been reporting problems in the building for months, including rubbish being left outside the bin room, unmaintained gardens, and communal areas such as hallways that are constantly dirty. A cleaner is supposed to attend every week, but sometimes they only come every two weeks and still sign the cleaning sheet for weeks they did not attend.

The bike storage lock has been broken for five months with no resolution. The garden door handle is completely broken, and the door is being held with a stone, creating a serious security concern and potentially allowing unauthorised access to the property.

To make matters worse, they have not responded to any of my complaints submitted through their website.

Shame there is no zero star option for rating Urang. Poor service, unprofessional to the core, and unreliable accounting. They focus more on scouting for new business, while doing a poor job of managing the ones they have on their books. Detrimental for our block of flats but thankfully we have changed agents. Do not touch with a barge pole, you’ll regret it!

It’s hard to imagine a company performing worse than this. I’m surprised they’re still operating.

Absolutely hopeless and incompetent. We’re 2 years in to them managing our block and they still haven’t changed the signage from the old management company. Most staff are based in South Africa and haven’t a clue about the properties. How can you possibly manage a block in London from 6,000 miles away. No legal guideline adhered to and just make up stuff that needs doing so they can charge the leaseholders for unnecessary work. AVOID AT ALL COSTS!!

Really caring and responsive team .
Practical and effective approach to fixing broken boiler .

Vile money grabbing company. The majority of their people aren’t even based in the UK. Hate this company would do literally ANYTHING never to have to deal with them again. If you are considering using them. Think again.

Ezelle truly did a wonderful job. I had a persistent mice issue in my apartment. Not only did she resolve the problem in my flat, but she also addressed it throughout the entire building. In my apartment, she carried out a renovation in the kitchen to fully eradicate the issue. Since the problem persisted in the building (and over time the mice could have returned), she promptly intervened by contacting a professional company. The company proved to be highly effective, and I was genuinely very pleased with everything. I haven’t experienced any major issues since then (except for minor, occasional occurrence, but Ezelle is always ready to step in and help). Thank you!

Crisché from cosec has been incredibly helpful and efficient in resolving all secreterial matters and lately a date of birth discrepancy and ensuring the RTM company is fully compliant within a very tight timeframe. Everything was handled professionally, clearly and without delay, which made the whole process much less stressful for us.

We really appreciate the proactive support and attention to detail throughout. Highly recommended for company secretarial matters.

Urang is the worst property management company I have encountered in my time as a homeowner. Staff are frequently unhelpful, and formal complaints are routinely ignored or left unresolved.

In 2021, with the approval of the RTM directors, Urang appointed a company called Tri Fire to carry out a fire safety inspection at my building. That company has since been widely discredited and found to have fraudulently issued fire safety certifications, including EWS1 forms. Despite this, Urang waited five years before commissioning Chartered Surveyors to conduct a new fire safety inspection. That inspection identified multiple serious issues.

Urang has now appointed contractors to install a fire alarm system at a cost of £130,000 (excluding VAT) for a building of approximately 70 dwellings. This has effectively doubled our service charges. Leaseholders were invoiced between £2,000 and £3,000 each and given just seven days to pay.

Some of the fire safety issues now requiring remediation — such as combustible composite decking on balconies — have been visible for years. It raises serious questions as to why these matters were not addressed much earlier.

I pay approximately £200 per month in management fees for a modest one-bedroom flat in London, yet service levels are consistently poor. Reported issues take weeks to resolve. A recent water leak that caused damage to the building took 6–8 weeks to address.

The communal areas have not been redecorated in the 12 years I have lived here, despite ongoing contributions to a repairs budget and sinking/reserve fund.

Since December, I have been forced to submit three formal complaints due to poor service, none of which have been properly resolved. Communication from senior staff has at times been inappropriate and, on occasion, threatening in tone.

Based on my experience, I cannot recommend this company. Leaseholders deserve transparency, accountability, and proactive management — none of which I have seen demonstrated here.