Urban Core Reviews 

These are scammers, ordered face cream they have sent the wrong one a cheaper one,not the one I ordered. AVOID.

Terrible quality clothes and you have to pay restocking and return fees
Don’t shop here

this website is a SCAM!!! DO NOT SHOP HERE! as soon as i purchased and received my conformation email, clicked the link and i was completely blocked from the website, no matter how many different ways i tried to access the website, it said ‘this page does not exsist’ i went straight through to my bank and got a refund, don’t bother trying to contact ‘urbancore’ because i doubt you will get a response

I have been trying to get a refund for my order. Sent mumtiple emails and have Been told I need to wait for the return label and address , its now been 4 months. Not sure how a company doesnt know their own return address
Absolute scam , avoid at all costs

Don't buy anything! I have been sending email after email asking when my item will be shipped, and it's always the same, just wait little bit more. In the end I canceled and was told I would get my money back within 10-12 days. It's been much longer than that, and I have sent them 3 emails now asking for my money..

Inferior product but when I'm trying to return it, no customer service at all. I've been trying for weeks to simply get an address to return the item to but they can't seem to provide one. All they keep telling me is they will deduct a restocking fee of 8Eruro, even though I paid in AUD . can't get hold of anyone to give me simple instructions .. worst customer service ever

Items are not as described, not true to size, the 'free gift' that was supposed to come along never arrived with the order and when you want to return it it comes with a 9€ restocking fee and 13€ shipping. So of a 50€ item I'd only get close to half back. Even tho Im returning because the did not describe the item properly or shipped an Item in the right size

Do not trust this company! They are one of the many Chinese cheap clothing companies that sell images of fashion on Instagram, then send a cheap version and do not respond to return requests

Awful customer service, hardly ever responded and took multiple attempts to get communication with them! I confronted them about being a scam after placing an order in early July and now it is a month later and still no parcel! After multiple emails to them, they finally responded and were full of apologies and reassurance that they weren’t scammers. Didn’t believe this for a second! Finally got an email to say they have dispatched my parcel, what should’ve taken 1-2 business days, took over a month. I absolutely have no interest in the company or their parcel anymore and thankfully I paid through PayPal and managed to get my refund immediately! Please, if you are unsure, do not purchase and if you still wish to USE PAYPAL! The website looks very professional and the Instagram page has a large following..yet the posts have no engagement and none of the people I follow are mural followers with this company, this should’ve been the first red flag for me!

Do not buy from this company,
I wish I had read the reviews on TrustPilot first,,,lesson learned.
I ordered 3 items, only 2 were in the parcel, the jacket was meant to be oversized, it was way off, way too small. I got in touch with them on the same day, told them I wanted a return label and a refund. That was March 21st, and I'm still waiting. Was told they were waiting on a return UK address for it to be sent to, but My refund was being sorted out, its now May 3rd and still nothing. Total SCAM, the clothing I got was rubbish..An expensive stupid mistake on My part!

HORRIBLE, never shop here. They are a scam!

Clothing takes forever to arrive and then if you want to return you have to pay £13

Took 5 weeks to arrive and sizing is Asian specification with 4xl being a uk large at best. This is not made clear on their website at all.

Quality is poor and you are charged £9 restocking and £12 delivery fee.

Don't shop there.

I do not recommend this company. Sizing guide is incorrect. Jacket was about two sizes too small for me after waiting 3 weeks for it to arrive. Now I need a refund, they say I have to pay £9 postage! It was falsely advertised as being an oversized jacket and I went by their recommended sizing. I’m going to stop buying online because more and more companies are ripping people off….AND!… they have thousands of fake reviews on their website all saying the same thing like ‘super-chic’ and ‘top-fashion’. Come on, who says that!? LOL

Scam company. Do not buy. Sizing was off and despite repeated attempts to return, they constantly lie. They messed with the wrong person, my mission now will be to shut them down for defrauding people. Shame on you Urbancore.

This company is a scam. I have reported them as fraudulent but been told they can do nothing. First of all the items you order are not as per description or photos and the quality is atrocious. So false advertising. There is no customer service so when you email they dont reply for days. When they do they say they will deal with your request and you need to send photos of proof of purchase and someone will get in touch but they do not. They send you no information to issue a return. When after several emails asking why returning an item is difficult with no return address to do so, they then tell you the charges. To date I have an email stating they will process my return, with no address and also stating there will be a further cost to myself to send back the item and to restock. When calculated they will deduct £25 from my refund, which should be £65. After reading reviews I know a refund will not be issued as they have now stopped responding to my emails. The items are sat here in their original packing. The problem is they are so cheap and badly made I cant even sell them on eBay. Online Shops like these should be prosecuted and banned. Do not order anything from them.

Firstly extremely low quality clothed all polyester so everything they sell is really over priced.

Secondly, they simply are ignoring my return request. They asked that I sent them an email, I did so. Then they asked for a photo of the product which seems bizarre as they've just sent it to me so they have. Now I've been ignored for weeks whilst they "confirm their return address".
What a joke of a company, how can you not know your return address.
Total crooks clearly never intended to process a return.

Dreadful service and the sizing is not European in my opinion. Ordered goods a month ago, no updates for more than 3 weeks, then told it was arriving. However it did not arrive at my home, it arrived at a local post office.
I would not order anything from this company again.

Ordered on 15/02/25 and still no dispatch after two weeks. Cancelled my order and was told 10-12 business days for a refund. After waiting 18 days in total I contacted my bank and stated a dispute with them. Miraculously I now have notification of my refund. I wouldn’t ever buy anything from them again.

I ordered a coat from Urbancore for my husband. The coat was substandard so we requested a refund. We were told that it would cost £14.99 to return. Not happy about this but had little choice. We were told label would be issued within a few days, it was not. Eventually after several emails back and forth, us requesting label and them stating it would be sent, they said they was processing our return. Neither refund nor return label have been issued to date and it has been nearly two months. We can only assume they are a scam company..PLEASE AVOID.