Easy way to find your holiday,hotel, flight, service, transfers... bookingsprocess is very transparent.step by step you can follow youe booking. First time I used urlaubguru, will not be the last.
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Positive: the website was clear and simple to navigate Improvement: when we booked our trip, which was all inclusive, we received a call within 1 hour, informing us the trip was €400 more expensi... See more
Company replied
Hab den Code von Corporate benefits genutzt. Passt super.
Company replied
The price was cheap as compared to others. We got a good deal. I am looking forward to the property and experience.
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Company details
Written by the company
Urlaubsguru ist eine 2012 gegründete Reiseplattform und etablierte Lifestyle-Marke. Das von Daniel Krahn und Daniel Marx gegründete Unternehmen vermittelt eine große Auswahl an Reiseangeboten mit attraktivem Preis-Leistungs-Verhältnis. Zum Portfolio zählen Pauschalreisen, Hotels, Ferienunterkünfte, Kurztrips und Kreuzfahrten. Zusätzlich bietet Urlaubsguru redaktionelle Reiseinspiration und Orientierung. Im Jahr 2025 hat das Tourismusunternehmen mit Urlaubsguru Touristik (UGT) einen eigenen Reiseveranstalter unter der Leitung von Daniel Frick gegründet. Der Hauptsitz der Urlaubsguru-Unternehmensgruppe befindet sich in Holzwickede, weitere Niederlassungen gibt es in Wien und Palma de Mallorca. Als eine der größten touristischen Social-Media-Brands in Deutschland inspiriert Urlaubsguru täglich über eine halbe Million Reisebegeisterte und pflegt einen engen Austausch mit der Urlaubsguru-Community. mit der Urlaubsguru-Community.
Written by the company
Contact info
Rhenus Platz 2, 59439, Holzwickede, Germany
- 0 23 01 / 94 580-520
- customercare@urlaubsguru.de
- www.urlaubsguru.de
4.5
Excellent
5K reviews
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Corporate benefits…
Hab den Code von Corporate benefits genutzt.
Passt super.
August 13, 2026
Unprompted review
Reply from Urlaubsguru
Hallo Guy,
freut uns, dass du den Corporate-Benefits-Code genutzt hast und alles für dich gepasst hat. Danke!
Viele Grüße
Dein Urlaubsguru-Team
Easy way to find your holiday,hotel
Easy way to find your holiday,hotel, flight, service, transfers... bookingsprocess is very transparent.step by step you can follow youe booking. First time I used urlaubguru, will not be the last.
July 26, 2026
Reply from Urlaubsguru
Hello Robert,
thank you so much for your wonderful feedback!
We're delighted to hear that you found the booking process easy, transparent, and straightforward from start to finish. 🙌✈️
It's great to know your first experience with Urlaubsguru was such a positive one.
Thank you for your trust – we look forward to helping you plan many more amazing holidays! 🌴😊
Best regards
Your Urlaubsguru team
The price was cheap as compared to others
The price was cheap as compared to others. We got a good deal. I am looking forward to the property and experience.
September 11, 2025
Unprompted review
Reply from Urlaubsguru
Hello Kamalendu Nayek,
thanks a lot for your feedback! 🙌 We’re happy you found such a good deal with us. Now we’re keeping our fingers crossed that the property and your whole experience will be just as great as expected. 🌞✨
Kind regards, your Urlaubsguru Team
they had price mistathey had price mistake and trying to get it from me!ke and trying to…
they had price mistake and trying to get it from me!
June 30, 2025
Unprompted review
Reply from Urlaubsguru
Hello Mehmet,
thank you very much for your feedback.
We are very sorry if there were any difficulties with your booking. Please explain clearly that the listed price was different at the time of your booking and that you're being asked to pay more than expected. Attach a screenshot if you have one. You can write to customercare@urlaubsguru.de with your booking number and a brief explanation of the issue.
We will look into the incident and get back to you as soon as possible.
Best regards, your Urlaubsguru team
Unauthorized booking on behalf of customer
During the reservation process, the credit card payment failed. and like every customer, I naturally thought the transaction was cancelled. 2 hours later, I received a reservation confirmation mail from urlaubsguru customer service. In the mail, they said that the payment transaction did not take place, but they still made a reservation on my behalf. From the first day, I requested them to cancel the transaction 9 times and it took them 3 weeks to do so.
They have a very poor and uninterested customer service. And they are really incapable of understanding what they read and responding.
April 21, 2025
Unprompted review
Reply from Urlaubsguru
Hello Cem,
we are very sorry that such an annoying situation has arisen with your booking - especially in connection with the payment and the delayed cancellation. The fact that you had to follow up several times and did not feel well looked after is absolutely not in line with our customer service standards.
We understand your frustration and take your feedback very seriously. Such feedback helps us to further improve our processes - especially when it comes to sensitive issues such as payment processing and communication.
If you would like, we would be happy to look at your case again in detail. Please send us an email with your booking number to customercare@urlaubsguru.de. Thank you for taking the time to share your experience with us.
Hallo Cem,
as tut uns sehr leid, dass es bei deiner Buchung zu solch einer ärgerlichen Situation gekommen ist – insbesondere im Zusammenhang mit der Zahlung und der verzögerten Stornierung. Dass du mehrfach nachhaken musstest und dich dabei nicht gut betreut gefühlt hast, entspricht absolut nicht unserem Anspruch an Kundenservice.
Wir verstehen deinen Frust und nehmen dein Feedback sehr ernst. Solche Rückmeldungen helfen uns, unsere Abläufe weiter zu verbessern – gerade bei sensiblen Themen wie Zahlungsabwicklung und Kommunikation.
Wenn du möchtest, schauen wir uns deinen Fall gerne noch einmal im Detail an. Schick uns dazu bitte eine E-Mail mit deiner Buchungsnummer an customercare@urlaubsguru.de. Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung mit uns zu teilen.
Viele Grüße dein Urlaubsguru-Team
UX Vorschlag
Show a spinner when you have started an order… it is confusing without it: is it working, is it not? 🤔 does it stuck?😱
May 24, 2025
Unprompted review
Reply from Urlaubsguru
Hello Alex, thank you very much for your feedback.
If we can help you in any way or you have a suggestion for us, please send us an email with your booking number to customercare@urlaubsguru.de so that we can help you further.
Best regards from your Urlaubsguru team
Hallo Alex, vielen Dank für dein Feedback.
Wenn wir dir irgendwie weiterhelfen können oder du einen Vorschlag für uns hast, dann sende uns doch bitte eine E-Mail mit deiner Buchungsnummer an customercare@urlaubsguru.de, damit wir dir weiterhelfen können.
Viele Grüße dein Urlaubsguru-Team
Katastrophe
I booked a trip that was supposed to start in two days. The website says it will take a few minutes for confirmation. I called after a few hours and they said it was coming. I tried calling the next morning, but no one ansewrs, waited for 20 minutes. Luckily, I responded and booked and received the same thing with Mirgrosreisen in five minutes, perfect. Then I got an email in the afternoon saying it wasn't possible because it was too short notice, haha, that shitty shop, never again.
April 28, 2025
Unprompted review
Reply from Urlaubsguru
Hello Hans,
thank you for taking the time to share your experience with us - even if it wasn't positive. Please send us a short email with your booking number to customercare@urlaubsguru.de so that we can check the process in detail and help you further.
Regards, your Urlaubsguru team
Hallo Hans, Danke, dass du dir die Zeit genommen hast, deine Erfahrung mit uns zu teilen – auch wenn sie nicht positiv war. Damit wir den Vorgang im Detail prüfen und dir gezielt weiterhelfen können, schick uns bitte eine kurze E-Mail mit deiner Buchungsnummer an customercare@urlaubsguru.de.
Viele Grüße dein Urlaubsguru-Team
Reply from Urlaubsguru
Hello Bastian,
thank you so much for your kind words! 😊 We're happy to hear you were satisfied with the service and the room. Glad everything met your expectations — hope to welcome you again soon! 🏨✨🌍
Best regards, your Urlaubsguru team
Reply from Urlaubsguru
Hallo Antwan,
vielen lieben Dank für die Top Bewertung und dein Lob zu unserem Service. Diesen leiten wir sehr gerne weiter.
Viele Grüße dein Urlaubsguru-Team
Wonderful expercience so far looking…
Wonderful expercience so far looking forward to plan another trip using urlaubsguru
November 6, 2024
Unprompted review
Reply from Urlaubsguru
Hello Mohamed,
thank you very much for your great feedback! We're delighted that you've had a wonderful experience so far and are already thinking about your next trip with Urlaubsguru.
Best regards from your Urlaubsguru-Team
Hat alles gut funktioniert
July 5, 2024
Reply from Urlaubsguru
Hallo Reinhold, das freut uns wirkliche sehr.
Viele Grüße, dein Urlaubsguru-Team
Not Satisfied
Booking was confirmed without while reviewing options. Vendor did not allow cancellation. Would not be using Urlaubsguru again.
May 14, 2024
Reply from Urlaubsguru
Sorry Ranjay
but you have made a binding booking . For that you have to fill in all customer data and klick button "buy now" For checking and reviewing options that is not necessary. Unfortunatelly the tour operator does not allow cost free cancellation. We are sorry for that . Best regards your urlaubsguru-team
Great customer service
Great customer service, they were very quick on replying to me to modify my reservation.
February 28, 2024
Reply from Urlaubsguru
Hello Carlos, thank you very much for the top rating. We are very pleased that our colleagues from the service team were able to help so quickly.
Best regards, your Urlaubsguru-Team
Good description and good price.
February 27, 2024
Reply from Urlaubsguru
Hello PA, thanks for the good rating.
Best regards, your Urlaubsguru-Team
Reply from Urlaubsguru
Hallo Stefan, vielen Dank und liebe Grüße dein Urlaubsguru-Team
I made an order 109619112
I made an order 109619112, it was 04.07.2023.
When ordering online, I indicated a virtual Revolut card. For the convenience of customers, Revolut Bank provides 2 types of cards: physical and virtual. Since my trip is one-time, and for my convenience, I indicated a virtual card in the order. The next day, 05.07, I received a call from Der Touristik and they said that there was a problem with the payment. The problem was that I recently moved and changed my address inside Germany, and they told me on the phone that it was a fraud. Can't a person with a card from another country use it in Germany? On what basis did your employee say that the operation was canceled due to the threat of fraud? Since when has Revolut bank become a fraud?? After that, I dictated to them by phone the data of my second PHYSICAL card, WHICH I HAVE AVAILABLE. Der Touristik held the payment of 2,504 Euros and debited it completely from my account on 06.07.2023 in the morning and assured me that everything was fine with my order and wished me a good holiday! Der Turistik sent all the documents: plane tickets, documents for the hotel.
On 06.07.2023 I called to find out if everything was fine with my order, to which I was told that it was cancelled. No one informed me by phone or email about the cancellation of my order!!! I spent 2 days calling Der Touristik and Urlaubsguru and no one (!) could help me, although Der Touristik charged me the full amount, but for some reason someone canceled the order - there was no cancellation on my part !!! Der Touristik on 06.07.2023 they returned me only 374 Euros.
Once again I repeat, I did not cancel the order, I paid the full amount. One of your colleagues canceled my order, probably by mistake!
I ask you to return the amount of 2.130.00 EUR (2504-374=2130), which the Der Touristika company deducted from me (a bank screenshot with payment debited is attached), I also ask you to return 180 Euros, which I paid for Iban for insurance (bank screenshot is also attached).
I'm tired of calling all day and getting no result. If you do not return the money, I reserve the right to complain about your company.
It turns out that you advertise services that you yourself do not perform.
In addition to the previous post:
Here you can see that I made a full payment, but for some reason my order was canceled. I repeat that none of the employees notified me of the refusal until I myself called your phone numbers all day.
If you sent me a refusal, why is there no refund for the amount of EUR 2,130.00 + EUR 180 for insurance?
I sent you a photo from online banking confirming payment in my last letter.
You refuse me services, so give me back my money: EUR 2,130.00 + EUR 180 for insurance. I no longer want to waste my nerves on solving this problem.
July 6, 2023
Reply from Urlaubsguru
Dear Tatjana that sounds like a horrible misunderstanding. As far as we can see the booking was cancelled by the tour operator. We have no insight in the payments because that is handled directly between DER Tourstik and customer, So we will inquire what happened and come back to you on monday. Pls direct all communication to customercare@urlaubsguru.de Best regards your urlaubsguru-team
Improvement
Positive: the website was clear and simple to navigate
Improvement: when we booked our trip, which was all inclusive, we received a call within 1 hour, informing us the trip was €400 more expensive than what we booked. This point made me question the trustworthiness of Urlaubsguru.
April 4, 2023
Reply from Urlaubsguru
Hallo, in seltenen Fällen kommt es vor, dass sich in der kurzen Zeit zwischen der Buchung bei uns und der Reisebestätigung durch den Veranstalter eine Preisveränderung ergibt. Da die Buchung nicht sofort im Veranstalter System durchgebucht werden konnte, hat sich bei der Nachbearbeitung im Kundenservice eine Preisdifferenz ergeben. Besonders bei Reisen mit Linienflügen können sich Preise und Vakanzen leider recht schnell ändern. Darauf haben wir leider keinen Einfluss. Wir bitten dies zu entschuldigen.
Beste Grüße vom Urlaubsguru Team.
Top Service !
January 18, 2023
Reply from Urlaubsguru
Lieber Toni, wir freuen uns sehr ,dass du unseren Service so gut bewertest. Herzlichen Dank vom Urlaubsguru-Team
Super value for Money
I got a great Deal for one the agean Islands as a solo traveller. The booking, Transfers, flights were are co-ordinated smoothly. Uncomplicated, Well organized and absolute value for Money.. i'd highly recommend.
June 22, 2019
Unprompted review
Reply from Urlaubsguru
thank you very much! :)
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