MAJE Reviews 

I have purchased a dress and jeans with charm belt , jeans arrived without belt … someone stole it I guess … but overall I like the design and a quality

The delivery company do not even show up at the address, i also hasnt received i formation about return. The place in evere told me i will have information via e-mail but i hasnt receive nothing.

You don’t even react on emails.
Besides that. Package went straight back to you as sender because DPD was too lazy to bring it to the door.

So next to the service of DPD, you’re not even reacting.

Big big big Maje fan and believe me… big big big maje spender!!! unfortunately you treat me like this.

Very good..

I am a repeat customer. I bought a coat in size 40 and it is far too large. The sizing is incorrect. Because maybe it was a warehouse sale it is not returnable, this was not made clear to me at the point of purchase and you had stock in size 38. No very good client care. No follow up. No customer service.

Super difficult to return and not clearly mentioned when you are buying

I really appreciate the fast delivery. As always, the clothes are beautiful and great quality!

I bought a set and one part of the order got cancelled so I had to return the second part the item I kept is amazing

The return policy for archive sale is not at all customer friendly. Why I understand you are paying a fee, i don’t understand why you can’t merge multiple packets. Also, while when the size is not correct, it’s the customer fault, for quality or diferent shades for a suit (jacket/ pants) it should not be paid by the customer.

Great designs, great customer service.

Awful company!!! I'm appalled at the bad customer service, will never buy from them ever again.
I ordered a boot on sale but it was the demo and one of the boots had been tried on several times and was way looser than the other. Suede stretches a lot so its like I received a used boot, doenst fit on one foot its ridiculous
I didn't even ask for a refund as they were final sale just a store credit and they refused.
I still cant believe them after all the business my friends and I have given them over the years
There are amazing companies out there that value their customers business and I will turn to them from this day on.

Forgot to to apply my 10% welcome coupon, have to make a new order to apply the 10%. Could not cancel the first order. Must pay for the return cost unnecessarily. First n last time ordering from Maje online. Lesson learned. Very disappointed.

Have not received the package and return payment has not yet been accepted/started

Four months trying to get my own property back

I left a bodysuit with Maje King’s Road for repair in May. Nearly four months later, after countless emails, I am still trying to get it back.

Maje lost track of the garment, issued a gift card without my agreement, then eventually confirmed they still had it and promised in writing to return it to me “at our expense.”

Instead, they have now sent it back to King’s Road and expect me to travel there again to collect it.

The most frustrating part has been the lack of anyone taking ownership and repeated responses that don’t address what has actually been agreed.

Extremely disappointing service from a premium brand. I’ll update this review if Maje resolves it.

I have been a loyal Maje customer for at least 10 years, and half of my wardrobe is from this label, so it is genuinely upsetting to see how poor the customer service has become.

I went to the Hampstead store to return two items from an online order within the 30-day return period. I was told that sale items could no longer be returned in store, despite this never having been an issue for me previously. The staff kindly helped me prepare the parcel for UPS, only for UPS to tell me that customs forms were required and had not been provided.

I contacted customer service, explained everything clearly, and asked for the forms and help completing the return. After initially receiving a response that completely missed the point of my email, I clarified the situation and asked them to reconsider. They have now simply stopped responding.

After 10+ years of being a loyal customer, I find this incredibly disappointing. Returns should not be this difficult, and customers should not have to chase customer service repeatedly just to get a basic issue resolved.

I ordered a coat from new collection for my daughter - and it was delivered fast. The product has too simple fabric composition (this I knew upon ordering as I check details) but still - it didn't feel wow, what you expect as a teen girl receiving 445 euro item... that coat is unlined was not a nice surprise, threads sticking out of the seams, it was packed in a very simple way too. Nothing that maked her happily receive 445 Euro item.

Maybe I'm leaving in another world, and nowadays 445 Euro is nothing... Otherwise I do not understand how such a minimal cheap badly done item can have such a price tag.

Update: I would like to remove cheap and badly done from my review because it is maybe too extreme how described it. There were threads sticking out of the seams - true, but it is not rubbish. It is in fact just okay. What I still would like to keep is that the level of expectations brand promotes and what people get is different. When I shop at Furla I receive my parcels packed in a way that you feel items inside were done with love and care. Maje has similar price tag, but experience is very different. Unfortunately.

I placed the order September 2nd, and till today (September 16th didn’t receive my order). Customer service is very slow and feels like they are doing nothing to solve this problem. So disappointed

Customer service is very helpful, can phone easily and speak to an actual agent which makes returns easy and they are free of charge. Shopping is a pleasurable, hassle free experience with Maje. Thank you

Everything was perfect!

I have been a loyal Maje customer for many years, which makes this experience particularly disappointing.
I purchased a jacket online during a seasonal sale. When it arrived, it had a significant defect that was not disclosed and could not reasonably be repaired.
I contacted Maje expecting a straightforward solution, as my issue had nothing to do with changing my mind about a final-sale purchase. The product was delivered defective. However, Maje refused to exchange or otherwise resolve the issue, citing its final sale policy.
I think this is something online shoppers should be aware of before purchasing discounted items from Maje.
There is a fundamental difference between an item being discounted because of a seasonal sale and an item being sold with a defect. If merchandise is defective, that should either be disclosed before purchase or the brand should stand behind the quality of the product it delivers.
A “final sale” policy is understandable when a customer simply changes their mind. In my opinion, using that policy to refuse responsibility when an item arrives with a significant undisclosed defect is a completely different matter.
After this experience, I would be extremely cautious about purchasing final sale merchandise from Maje online. You may receive an item with a quality issue and, based on my experience, still be told that nothing can be done because the purchase was final sale.
Very disappointing quality control and customer service from a brand I had trusted and purchased from for years.