Medik8 Reviews 

3,495
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the advanced skincare range, noting that the lightweight formulas absorb quickly and leave their facial skin looking visibly radiant, smooth, and healthy. Many people frequently mention that online orders arrive promptly, are well packaged, and are fully supported by extremely helpful, responsive customer care teams. However, some reviewers were not happy with frustrating delivery problems caused by unreliable shipping partners, leading to missing packages or delayed transit. A few other people also felt that certain product dispensers, particularly the eye cream pumps, were very difficult to operate properly and caused unnecessary product waste.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that their skin feels healthier... See more

Quality

People report positive experiences with quality, highlighting how serums and night creams deliver noticeable... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick response times and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times,... See more

Order

Users describe positive interactions with order processes, noting that the website is easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

have recently started using a wide range of the Medik8 products, Advanced Peptides, night restore, retinal skin & eye cream and the new cleanser. Can honestly say I love all these products and will co... See more

Company replied

Rated 5 out of 5 stars

This is a literal eraser for pigmentation and dullness! I’ve tried dozens of Vitamin C products, but Medik8 Super C Ferulic is on a whole different level—real Photoshop in a bottle. Within just a week... See more

Company replied

Rated 5 out of 5 stars

I've been using Medik8 products for 6 months and love the brand. I decided to buy online and had a problem getting the discount code on my first direct purchase. I sent an email to the @customercare... See more

Company replied

Rated 5 out of 5 stars

I’ve only been using Medik8 products for probably 18 months and the Vitamin C, peptides, growth factor, night cream and cleansers totally transformed my skin. Their customer service is also very good.... See more

Company replied


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Health and Beauty Shop
  5. Skin Care Clinic

About Medik8

Written by the company

Medik8 brand images

We are Medik8, The B Corp certified, British dermatological skincare brand globally renowned for age-defying results without compromise.

Our clinically proven CSA Philosophy addresses 90% of skin ageing concerns* in just 3 easy steps: vitamin C plus sunscreen by day, vitamin A by night. We pioneer cutting-edge, patented skincare technologies led by science, not by trends.

*Based on average change in key indicators of skin ageing, tested on 50 participants using a CSA skincare regime for 6 months


SHOP BESTSELLERS
CSA PHILOSOPHY
BUILD YOUR REGIME
CUSTOMER SERVICE

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(3,495)

1,689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website, clear information on all the products and how to use them. Was able to follow advice given to pick the correct product
Very pleased

September 13, 2026
Rated 5 out of 5 stars

Medik8 has made a noticeable difference…

Medik8 has made a noticeable difference to my skin

I’m 53, and after rapid weight loss my skin has been dry, dehydrated and less firm. Since using Medik8, I’ve noticed a real improvement in how my skin looks and feels.

I’m a qualified beauty therapist with specialist skincare qualifications. My recommendation comes from both my own results and my understanding of skincare ingredients and how they work within the skin. I’ve used many other brands, including Eve Taylor, Dermalogica, Elemis and Estée Lauder, but Medik8 is the one I keep coming back to.

The customer service has also been consistently excellent. My emails are answered quickly, often almost immediately, and the replies are always helpful. I would wholeheartedly recommend Medik8.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had several questions regarding…

I had several questions regarding adding to my current regime and introducing a strong vitamin C product. As always I received an immediate response which was helpful and supportive to my skin requirements.
Victoria was thorough with her explanation and advice as always. I feel confident following all of the advice given as my results speak for themselves. I have lots of comments on fabulous my skin looks for my age especially.

September 24, 2026
Unprompted review
Medik8 logo

Reply from Medik8

Thank you for sharing your feedback! We are so pleased to hear that you consistently receive helpful and supportive advice for your skincare needs. We're thrilled to hear that you feel confident in our recommendations and that you're seeing such fabulous results.

Rated 5 out of 5 stars

Over a year with Medik8 — very happy with the results

I’ve been using Medik8 for over a year now, and it has become one of my favourite skincare brands. The products I repurchase most often are their retinal, cleansers and vitamin C.

My skin has been feeling really good since I started using Medik8. Fine lines have become less noticeable, I haven’t noticed any significant new ones appearing, and my pigmentation has also improved slightly.

I’d also like to mention their customer service. During all this time, I only had one issue with a delivery, and their team dealt with it very quickly and efficiently. I really appreciated their help and the way they handled the situation.

I’ll definitely continue using Medik8 products. For me, the brand offers very good value for money and consistently good quality.

September 24, 2026
Unprompted review
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Reply from Medik8

We are so happy to hear that our products have become a favourite in your skincare routine and that you've seen such positive results with your fine lines and pigmentation! We also truly appreciate your kind words about our customer service team; we always aim to handle any delivery issues quickly and efficiently. We're delighted that you plan to continue using our products.

Rated 1 out of 5 stars

The product caused irritation!!

The product caused irritation!!! Thank goodness I only bought a trial size/mini !!!

September 11, 2026
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Reply from Medik8

Thank you for taking the time to share your feedback Jo. We're sorry to hear you've experienced an irritation to your skin following introducing a product into your routine. We've reached out directly via email so we can understand more about your experience. We hope to hear from you soon.

Rated 5 out of 5 stars

Love the retinol under eye product

Love the retinol under eye product. Gentle on the skin.

September 11, 2026
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Reply from Medik8

Thank you for sharing your experience! We are so happy to hear that you love our under eye product and find it gentle on your skin.

Rated 5 out of 5 stars

I love medik8

I love medik8, Easy to excess the website and quick delivery

September 3, 2026
Medik8 logo

Reply from Medik8

We're so pleased to hear that you love our products and that you found our website easy to use, with quick delivery.

Rated 5 out of 5 stars

Fast delivery and great product

Fast delivery and great product. My skin feels smooth and healthier in appearance since using Crystal retinal 3 will be using next step after this.

September 10, 2026
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Reply from Medik8

We're so happy to hear you're enjoying our Crystal Retinal and that your skin feels smoother and looks healthier! We're excited for you to try the next step in your skincare journey.

Rated 5 out of 5 stars

Wonderful products and a friendly team…

Wonderful products and a friendly team that is always ready to help with product selection. I’ve been using this skincare line for years and am very happy with it; I especially love their Calming cleanser.

September 23, 2026
Unprompted review
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Reply from Medik8

We're so happy to hear you've been enjoying our skincare line for years and that our team has been helpful with product selection. It's wonderful to know our Calming cleanser is a favorite!

Rated 5 out of 5 stars

I received 15% discount and my order…

I received 15% discount and my order arrived promptly. Would purchase again.

September 11, 2026
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Reply from Medik8

We're happy to hear you received your discount and that your order arrived promptly. We appreciate your positive feedback!

Rated 1 out of 5 stars

Bottle full of air

Bottle full of air, half full . Terrible value. Big change since it was taken over.

September 11, 2026
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Reply from Medik8

Thanks for sharing your feedback Sophie. We're sorry to hear that you've had trouble with your Crystal Retinal. As Crystal Retinal utilizes airless-tube technology, the tube maintains a slim, non-expanded profile naturally. Each product we create is filled from the top to accommodate the pump and then weighed post-filling to guarantee the correct volume. We've sent you an email with more details and please reach out if you have any further questions.

Rated 1 out of 5 stars

Brought Medik8 at £58.95 for a 30ml…

Brought Medik8 at £58.95 for a 30ml pump tube and after 3 small amounts used on 3 different nights I am now struggling to get any cream out !!
What the hell is this ?????? Do I now have to cut the tube to scrape out what is left , at the price I paid I should be getting a good use out of this …. Would not recommend..

August 17, 2026
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Reply from Medik8

Thank you for sharing your feedback with using your new Crystal Retinal. To ensure the potency and stability of our active ingredients, Crystal Retinal comes in an 'airless' tube. Occasionally a small air pocket can form inside, preventing the serum from dispensing—fortunately this is usually easy to resolve. We've sent you over an email with some more information and please let us know if you still have further trouble Kathleen.

Rated 4 out of 5 stars

Good product but dispenser is stiff.

I like the product and can see a difference in my under eye area within the first week. However the dispenser is stiff and it sometimes is difficult getting the cream out which is annoying. Good product but dispenser could be improved.

September 10, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful if you have any problems.
Very good at providing advice with their products too.

September 22, 2026
Unprompted review
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Reply from Medik8

Thank you for your review. We're so pleased to hear that our team was able to assist you and provide helpful advice regarding our products. We appreciate your kind words!

Rated 5 out of 5 stars

Easy to buy on line ,& Super fast…

Easy to buy on line ,& Super fast delivery,would highly recommend.

September 9, 2026
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Reply from Medik8

We are so pleased to hear that you found our online purchasing process easy and that you experienced super fast delivery. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

I was pleasantly surprised by the super…

I was pleasantly surprised by the super fast customer service, my enquiry was answered within 24 hours and resulted in a positive outcome. I am a very happy customer, satisfied with the products and the service.

September 17, 2026
Unprompted review
Medik8 logo

Reply from Medik8

Thank you for your wonderful review. We are delighted to hear that our customer service team was able to assist you so quickly and effectively, leading to such a positive outcome. It's fantastic to know that you are a happy and satisfied customer with both our products and service.

Rated 5 out of 5 stars

LOVE the 50 SPF eye cream and been…

LOVE the 50 SPF eye cream and been using it for years BUT some tubes run out of 'pump' and you know there is more to squeeze out so i cut a corner at the top to squeeze out the remains which lasts for a further month or 2 which i don't want to waste. The current new tube would not release any cream despite lots of pumps so i now just dispense it with a tiny snip at the top and extract it that way. I then pop a clip on it to stop the air reaching it. Hope Medik8 review their packaging on this product as everything else i have in dispensers works efficiently. Highly recommend this as a daytime eye cream - I use only this and its non greasy etc.

August 23, 2026
Medik8 logo

Reply from Medik8

We're so happy to hear how much you love our Advanced Day Eye Protect and that it's been a staple in your routine for years! We truly appreciate your positive feedback on its non-greasy formula and effectiveness as a daytime eye cream. We also want to thank you for bringing the packaging issue to our attention. We understand how frustrating it can be when the pump mechanism doesn't work as expected, and we appreciate you sharing your innovative solution to ensure you get all the product out. We are constantly working to improve our packaging and your detailed feedback is invaluable to us. We will certainly be reviewing this with our product development team.

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service, speedy response to a query and sorted within a couple of hours

September 21, 2026
Unprompted review
Medik8 logo

Reply from Medik8

Thank you for your review. We are so pleased to hear that our customer service team was able to assist you quickly and efficiently with your query. We appreciate you sharing your positive experience with us.

Rated 3 out of 5 stars

Good product but packaging makes it…

Good product but packaging makes it look like you are getting more than you do. Tube less than half full on delivery day. Just put it in a smaller tube and use less plastic. Got a good offer this time but full price is expensive.

July 30, 2026
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Reply from Medik8

Thank you for sharing your feedback with us. We are pleased that you are enjoying your Crystal Retinal 3 though we apologise for your disappointment regarding the packaging and fill appearance.

Your feedback regarding packaging and tube design is very valuable to us, and we will be sure to pass your comments along to our product development team internally.

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