Most of the time , they don't deliver the flowers of choice even in big big towns as their third party suppliers are from remote location. Many times the chosen flower basket arrangement is without an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Please shut down this website - no customer service is available to help with the order, shame on these guys for looting customers. Every customer who wants to send gifts to India, check the website... See more
Company replied
Wedding gifts -> dinner at hyderabad -> quantity 1 means I bought dinner for one person. I guess these people doesn't know the meaning of wedding gifts. Even if it is their mistake they a... See more
Company replied
This places is a JOKE! A cake was ordered for my sister's wedding, with the clear message to mention the boy's (Anup) & girl's (Jotika) name. Several hours later, they deliver the cake with 'Cong... See more
Company replied
Company details
Information provided by various external sources
Send Gifts to India, Gifts to Hyderabad, Gifts to Guntur, Gifts to Vijaywada, Gifts to Vizag, Birthday Gifts, Wedding and Anniversary Gifts, Rakhi gifts, Flowers, Sweets, Cakes, Snacks, Gifts cheque to India
Contact info
48, Shivbagh, Ameerpet,, 500016, Hyderabad, India
- 919849985774, 914023753352
- info@us2guntur.com
- www.us2guntur.com
1.3
Bad
62 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor presentation and flower choices
Most of the time , they don't deliver the flowers of choice even in big big towns as their third party suppliers are from remote location. Many times the chosen flower basket arrangement is without any artistic presentation or poor workmanship. But, they are quite prompt on the chosen delivery date and sending a photograph of delivery. Considerable room to improve. Thanks.
February 14, 2026
Unprompted review
Reply from us2guntur.com
Dear Mr.Sridhar, we have already sent email about the non-availability of the selected flowers in the mentioned region and waited till next day till the cut off time delivery time schedule. As there was no response in time, we have sent the suggested alternate flowers keeping in view of occasion and in time delivery. All this has been communicated by emails promptly. Thank you- us2guntur.com support team
Advertisement
Please shut down this website us2guntur
Please shut down this website - no customer service is available to help with the order, shame on these guys for looting customers. Every customer who wants to send gifts to India, check the website reviews and place your order.
Do not order blindly. US2Guntur is dead website
September 24, 2025
Unprompted review
Reply from us2guntur.com
Hi Maddy, There is NO ORDER from you. we understood your personal intention to write bad reviews on other sites including our website and promote some other website. Its a bad practice. We did not find any order from you or not mentioned even here. Please stop such practices. Please try our services and share genuine feedback and we will be happy to serve. - us2guntur.com support
Reply from us2guntur.com
Hi, There is no order ID mentioned here. However, if the destination un-serviceable location or the time of delivery is not possible, then only we cancel the order by communicating the same with customers clearly & give refund. Hope you can understand the practical problems in delivering orders in time. Please place order to the destination where we have services and we can provide best possible services. Thank you - us2guntur.com support team
Service getting very poor
Unfortunately, this used to be a great company. Its service is going down rapidly. On a recent order, there were so many errors and delays and finally not delivered at all even after 2 days.
May 13, 2024
Unprompted review
Reply from us2guntur.com
Here's a professional, authentic, and customer-centric reply that acknowledges the concern while reinforcing your long-standing commitment to quality service:
Thank you for sharing your feedback. We sincerely regret that your recent experience did not reflect the standards we have upheld for the past 25 years.
At us2guntur.com, we've had the privilege of serving lakhs of NRI customers worldwide, and we understand how important timely and accurate deliveries are when sending gifts to loved ones. The delays and delivery issues you experienced are not representative of the quality of service we strive to provide every day.
While the vast majority of our orders are delivered successfully and on time, we recognize that even a single service lapse can be disappointing. We take such feedback seriously and use it to strengthen our processes and prevent similar issues in the future.
Your trust is important to us, and we remain committed to delivering the reliable service our customers have come to expect over the last two and a half decades.
Do not use this website
My order was not delivered at all. No response from these people after I contact. I will not use this website anymore.
December 8, 2023
Unprompted review
Reply from us2guntur.com
Hi, This is regarding your order# 1201012 to deliver before 9 AM at Kakinada. As you were aware, your order has been DELIVERED on the same date at 10 AM. As we could not able to deliver it on the mentioned time, the time delivery charges were refunded. We received charge back from you saying that you have not received your refund. We are pasting the refund details below for your reference. Kindly talk with your bank and cancel the charge back. We are a sincere gift portal serving lakhs of NRI customers from last 25 years and we always respond to any kind of query by email and in chat interactions. - us2guntur.com support team
Advertisement
Fraud Service US2Guntur
Very bad service. I ordered a cake to Hyderabad and they have not delivered my gift. I couldn't reach their customer care since they dont answer calls or msgs.
I lost $15 because of this fraud company US2Guntur.
September 6, 2022
Unprompted review
Reply from us2guntur.com
We're sorry to read your comments. However, after thoroughly checking our records, we could not find any order matching the details you've mentioned.
At us2guntur.com, we have been serving lakhs of NRI customers for over 25 years, and every genuine order placed on our platform is tracked through a unique order number. If you have placed an order with us, please share your order ID or the email address used for the purchase. We will immediately investigate the matter and work toward a resolution.
We take concerns about deliveries and customer service very seriously. However, without any order details, we are unable to verify the claims made in your review. We would sincerely appreciate the opportunity to clarify the situation and assist you if this is a genuine issue.
Our commitment has always been to provide reliable gift delivery and responsive customer support, and we remain dedicated to earning and maintaining our customers' trust.
One of the worst service provider ever
One of the worst service provider ever. They were good until covid. After covid no proper response . Ordered a different cake and its not even as close as the picture. On top of it they said they will provide a complimentary cake. No response from them even after 2 months. Worst . Dont not order from us2guntur website
July 7, 2022
Unprompted review
Reply from us2guntur.com
Here's a balanced, authentic response that acknowledges the customer's disappointment, reinforces your commitment to quality, and highlights your long-standing service without sounding defensive.
Thank you for taking the time to share your feedback. We're truly sorry that your experience did not meet your expectations.
Receiving a cake that differed from what was ordered and not getting a timely follow-up regarding the complimentary replacement is understandably disappointing. This is not the level of service we strive to provide.
For over 25 years, us2guntur.com has had the privilege of serving lakhs of NRI customers by helping them celebrate special moments with their loved ones. While the challenges during and after the pandemic affected many businesses, we have continued to strengthen our operations and customer support to deliver the dependable service our customers expect.
We would still like the opportunity to review your case. If you could share your order number, we will investigate what happened, including the status of the promised complimentary cake, and work toward a fair resolution.
Customer feedback helps us improve, and we remain committed to providing quality products, reliable delivery, and responsive support to every customer who places their trust in us. - us2guntur.com support team
Always Fresh and Yummy Cakes
I can't tell you how many compliments I got for the recent "Ibaco Ice Cream Cake" (Mango Italian Feista ) which I ordered for my sister's birthday. It is such a hit. Family also said, they never had such a great ice cream cake before. Not just this, but each and every cake I send to my family in Hyderabad from US2Guntur services always get a positive response from family. Cakes have always been fresh and yummy. Thank you so much Us2guntur for awesome services.
March 23, 2022
Unprompted review
Reply from us2guntur.com
Thank you so much for your wonderful feedback! It truly means a lot to us.
We're delighted to hear that the Ibaco Ice Cream Cake (Mango Italian Fiesta) was such a hit and made your sister's birthday even more special. Knowing that your family loved the cake and that it received so many compliments is exactly what motivates our team every day.
It's especially rewarding to know that this has been your consistent experience with us. For over 25 years, we've been committed to helping NRIs celebrate life's special moments with their loved ones through fresh cakes, quality gifts, and dependable delivery services across India.
Thank you for placing your trust in us time and again. We look forward to making many more celebrations memorable for you and your family. We truly appreciate your continued support! - us2guntur.com support team
I have placed an order for annadanam…
I have placed an order for annadanam for 150 members 8 Hyderabad for an amount of 95.99$, after so much follow up with them they finally sent a receipt for the donation. The receipt showed the amount of only 2000 inr while I paid 95.99$
I asked what about this huge difference, did not get any reply from them. Why did they only donated 2000 rupees in the first place, no proper communication also,
Worst customer service ever
Will never recommend this to any friend.
This is for donation at least they should show some respect towards donation money.
The only receipt i have received is 2000 INR. Thats all.
So please dont keep saying that you guys has sent me receipts for everything into my account. I have been reaching you guys since a week by now, nothing has been updated in my account.
The first customer care guy i spoek to he said Annadan at Hyderbad sai bab temple was done, then i spoke to manager she said Anandanam was not done at Sai baba temple, they dont even know the right information, passing inaccurate information to customers.
Like i said i have paid 95.99$ on Feb13th, which is near about 7000 INR in todays converion rate.
So for the remaining amount of 5000 INR i do not receive any kind of receipts, you say garland, and other margin costs around 5000 INR ? this is ridiculous.
Worst customer service error.
I will never use this website nor recommend it to any in my family or friends or communities here.
February 15, 2020
Unprompted review
Reply from us2guntur.com
Dear Customer,
Your order consists of not just Annadanam payment, but for other items too in the hamper ie., 1 roses Garland, 1Kg sweets and other pooja items for pooja. It was organized at sai baba temple & Annadanam at RK mission. Please check your product description and those items costs displayed individually in the site also. You have to consider conversion charges, procurement cost & other expenses too for processing the order. It is a package. If you observe these items individual values in the site, it would cost more than the package cost. But, as its for annadanam package, we have kept it with very narrow margin. We have explained the same in chat & by emails also to you.
It is very unfortunate and easy to spread a negative word about us, but it takes a lot to understand such service industry. We genuinely & sincerely did our best for your order and delivered the items & services of same worth you have paid. We have sent the receipts also by email and uploaded to your account.
Thanking you & assuring quality services,
Regards,
Support Team
www.us2guntur.com
Advertisement
Excellent customer care over phone by…
Excellent customer care over phone by staff with me.
Delivery of product was on time
Really satisfy Thank you us2guntur.
June 27, 2019
Unprompted review
Reply from us2guntur.com
Hi,
Thank you for your valuable feedback and assure you quality products and services,
Regards,
Support team.
On time delivery best gift...
Best choice for same day delivery.. Best and unique gifts
June 26, 2019
Unprompted review
Reply from us2guntur.com
Hi,
Thank you for your valuable feedback and assure you quality services. Please visit our Creative hampers category for more unique gifts or can contact us for the order customization.
Thanking you,
Regards,
Support Team.
Cheap bakeries are in the UStoGuntur network.
I recently ordered cake for my cousin's engagement. Website displayed as premium wedding cake, but delivered local cake. paid 7k.
They said 24 hours service , but no one pick the call some times. Manager number? - its fake number ..never lifts.
cake Pictures are fake. IF you are ok to deliver any caker then only order here.
June 24, 2019
Unprompted review
Reply from us2guntur.com
Hi, Your order consists of 7Kgs cake and 25 roses for the delivery. Price has been kept as per the quantity and all the items got delivered for your order of same worth. Regarding your complaint on cake design, we have already registered and communicated well for all messages, chat responses with proper action. We have mentioned specific timings for the manager no. and chat support is available 24/7. Cake designs are indicative in other regions & remote places. Thanking you and assuring quality services, Regards, Support Team.
No design guarantee, no message guarantee
I was not sure why they show so many cakes on the website. No mater what you select they will only consider the flavour. When I asked why is the design not correct, they said its already on the website that the design is not guaranteed. I would be fine with that too. They changed the message to be sent and it created hell lot of chaos. They disappointed my daughter and there was no celebration.
I ordered the cake 2 days before, still so many issues
June 19, 2019
Unprompted review
Reply from us2guntur.com
Hi, We did not find any order from you since 3 years. So, Please check in which site you have placed this recent order which you are referring. Thanking you and assuring quality services.
Regards,
Support Team.
Advertisement
Amazing service and they even delivered…
Amazing service and they even delivered the things that they haven't promised. Monica on the helpline was very professional and made sure that my presents to my cousin are delivered on time even on a very little notice.would highly recommend.
Thanks
Krishna
April 13, 2019
Unprompted review
Reply from us2guntur.com
Hi,
Thank you for your feedback and we look forward to serve you soon. Assuring quality services,
Regards,
Support team.
Find another service which is loyal to customers
I was using this service from past 10 years. These guys used to be good before, I think they grew their business large enough that they don’t care anymore. I suggest everyone to find another service who is loyal to customers not just money and fame
December 31, 2018
Unprompted review
Not at all reliable.
Not at all reliable.
I made 4 orders for RAKHI festival nothing major just some Dairy milk collection. None of the orders were delivered with Dairy Milk chocolates in it and even the count of chocolates was wrong. I reached out to customer service they said they would re-deliver the correct order, instead they just delivered 4 Dairy milk chocolates (like one chocolate per order) that too after 10 days of my complaint. You can never rely on them to send what you ordered.
December 11, 2018
Unprompted review
Reply from us2guntur.com
Thank you for sharing your experience. We sincerely apologize for the disappointment you faced with your Rakhi orders.
Receiving incomplete items and then having the replacement fall short of what was promised is understandably frustrating, especially during a festival when every gift carries emotional value. This is not the standard of service we aim to provide.
For over 25 years, us2guntur.com has been trusted by lakhs of NRI customers to help them celebrate important occasions with their families. While the overwhelming majority of our festival deliveries are completed successfully, we recognize that in your case, we did not meet those expectations.
Your feedback has been taken seriously and has helped us strengthen our order verification and fulfillment processes to minimize the possibility of such errors in the future. We are committed to ensuring that customers receive exactly what they order, in the right quantity and on time.
We value your feedback and hope to have the opportunity to restore your confidence in our service. - us2guntur.com support team
I dont even want to give the one star…
I dont even want to give the one star here as the service is worst ever.
website is horrible, dosent seem to be like the 2018 while i was using it.
the live chat is disgusting no proper service recieved.'
August 25, 2018
Unprompted review
Reply from us2guntur.com
The best approach is to stay factual and avoid implying bad intent. You can clarify that no payment was received and therefore no order could be processed, while acknowledging the website feedback.
Thank you for sharing your feedback. We're sorry to hear that your experience with our website and live chat did not meet your expectations.
After reviewing our records, we found that the order 1044914 associated with your review was not successfully completed because the payment was not received. As a result, the order remained invalid and was never processed for fulfillment.
We understand that payment or checkout issues can be frustrating, and we're always happy to assist customers in completing their orders or resolving any technical difficulties. Your comments regarding the website experience and live chat have been noted and shared with our team as we continuously work to improve our platform and customer support.
For over 25 years, us2guntur.com has proudly served lakhs of NRI customers, and we remain committed to providing a smooth ordering experience and dependable service. If you would still like to place an order or need assistance with the payment issue, please contact us with the details, and our team will be glad to help. - us2guntur.com customer support
Advertisement
bestin service
best product @ affordable price .
worth using this website for sort of product
April 4, 2018
Unprompted review
Reply from us2guntur.com
Thank you so much for your kind words and for choosing us!
We're delighted to know that you found our products to be of great quality and reasonably priced. For over 25 years, us2guntur.com has been committed to offering quality gifts, fresh cakes, and reliable delivery services that help lakhs of NRI customers celebrate special moments with their loved ones in India.
Your appreciation motivates our team to continue delivering the best possible service. We look forward to serving you again and making many more occasions memorable. Thank you for your trust and support! - us2guntur.com customer support
Most Trusted site......
Fastest delivery ....which I have never seen.....
Worth for money and quality of the product is too good.
Most trusted site.....As support people will resolve our issues in couple of minutes.......
February 6, 2018
Unprompted review
Reply from us2guntur.com
Hi, Thank you for your compliments to our services. We look forward to long association with you in delivering your orders. Thanking you, - us2guntur support team
Too good...liked the product very …
Too good...liked the product very much.Efficient price efficient service
February 6, 2018
Unprompted review
Reply from us2guntur.com
Hi, Thank you for your feedback and compliments to our services. We look forward to long association with you in delivering your orders. Thanking you, - us2guntur support team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.