USA BUILDERS DEPOT Reviews 

I love the wall panels, my only issue is that the edges were exposed particle board and not a finished color

This is the second time I have delivered completed files to people introduced themselves to be related with this company, only for them to withhold approval of the final milestone.

The files were submitted eight weeks ago, and I have repeatedly requested that the milestone be reviewed and approved. Despite my follow-ups, the payment remains pending, and I have not received a satisfactory explanation or resolution.

I completed the work and delivered the requested files as agreed. Waiting this long for approval and payment is unacceptable and has caused considerable frustration.

Great experience. Great customer service

Samples were delivered promptly and were acceptable in quality, though not my preferred option among other suppliers I evaluated.

The reason for the one-star rating is that the company emailed me offering a 10% discount in exchange for leaving a Trustpilot review. Incentivizing reviews calls into question the credibility of their ratings and undermines trust in the platform.

I believe reviews should reflect genuine customer experiences without financial incentive.

So far have only ordered samples from company , but I've been impressed with the various pieces I've gotten .

I'm a builder in Alabama. Placed an order for a metal entry door in August with the understanding of 10-12 weeks for delivery due to special order. Still have not received the door. Contacted them every week with same response "It's due to arrive by the end of this week". Even confirmed by email as well. They have my money ($6K plus), no one in management or owners will talk to me or contact me. NEVER NEVER deal with them. Crooks.................... We're currently going through legal means to get refund.

Awful. Look around, multiple people with a similar situation. They take your money, virtually ghost you, send a broken/damaged/wrong item then fail to give a full refund. It is my stated intention to take them to court in a class action to recoup damages. HAPPY TO SPEAK WITH CO-COMPLAINTANTS.

BEWARE OF THIS “BUSINESS”! Tons of errors with our order, terrible communication and customer service. They sent us the wrong product TWICE IN A ROW! Their Customer Service Manager tried to blame us for their error and has twice claimed they sent a partial refund that never arrived. After they stopped replying to us we started leaving negative reviews and that Customer Service Manager suddenly got back in touch THREATENING MY FAMILY WITH A LAWSUIT! Hard to tell where their incompetence ends and their cruelty begins. Would gladly see them in court before ever doing business with them again.

Do not buy from this company. They shipped me the incorrect door two times. The third time, they shipped me a door that was bent, scratched, and covered in glue. After emailing and calling them ceaselessly for weeks, they agreed to a 50% refund and to pick up one of the incorrect doors. Then they completely stopped replying to emails and calls. That was weeks ago. They owe us $2,000.

This is my second order. The first order was delivered and 3 planks were damaged so I had to place a second order

quality very well made beautiful color great customer service

I ordered a sample. I never received it as I think it was lost with my change of address. I called USA builders and they quickly shipped another sample to me at no charge. I love the high quality product and I will be ordering these panels for my entertainment center .

I had a couple of panels that were delivered damaged and they quickly sent a replacement out and free of charge. The product is beautiful and easy to install.

Transaction was smooth and easy, CS answered all my questions.

Delivery came in as a surprise, we never received tracking. For commercial properties, this is a bit challenging if not coordinated effectively.

Lastly, 2 boxes arrived, with 5 of the panels being destroyed. I'll likely want to coordinate a different delivery method next time if allowed to do so.

According to the driver, he received the items in poor condition so it's difficult for me to determine the root cause whether this was in the warehouse or in transit.

Sent the wrong item but they finally rectified it. Door is high quality. Customer service is average.

My order was easy to make, communication was good, and I received my order in a timely manner.