Straight to the point. Your officers completed my details for me easily. I was wondering when i will get time to go through the form and voila a phone call sorted me. Am happy
Company replied
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See what reviewers are saying
Fraudulent. They try to convince you to pay fees which is free of charge on the official immigration page. They also ask for credit card information including your three digit security number. T... See more
Company replied
Pure scam! The employee who contacted me promised that the green card was a done deal, just needed to send some documents to complete the procedure. yeah, right! the company website says something... See more
My experience on signing up for this was an effort on myself as I am not sure will I be given an chance to migrate and bring my family along and give my son who is 3 years old to have his life in a di... See more
Company details
Written by the company
USAFIS is a private, Internet-based company (not in any way affiliated with the US Government) which was established in 2001 with the goal of helping people around the world successfully apply for various US visa programs to legally live, study and work in the United States. USAFIS offers a variety of professional services and products to help thousands of clients around the world have the opportunity to relocate to the USA and enjoy the American Dream.
Contact info
New York, United States
- 16465176786
- csr@usafis.org
- www.usafis.org
3.3
Average
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straight to the point
Straight to the point. Your officers completed my details for me easily. I was wondering when i will get time to go through the form and voila a phone call sorted me. Am happy
October 27, 2026
Unprompted review
Reply from USAFIS
Hi Sylvia,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Zyayti,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at Customer_relations@usafis.org
if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Irmak,
Thank you for taking the time to leave us a review.
We appreciate your positive comments and are pleased to know that you are satisfied with our support. We also recognize that a 3-star review suggests there may be aspects of your experience that could have been better, and we would welcome any additional feedback.
Please do not hesitate to contact us at Customer_relations@usafis.org if you would like to share more or if we can assist you further.
Best regards,
Usafis
Customer Service Department
Respectful ahd professional service and…
Respectful ahd professional service and everything is easy to use
October 15, 2026
Unprompted review
Reply from USAFIS
Hi Prana,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at Customer_relations@usafis.org.
We’re always happy to help!
Best regards,
USAFIS
Customer Service Department
USAFIS scamm
The said they will get back in 75 days after $5payment.
It is my 3rd month now, nothing.
It's a scamm! Never pay, never share your card detail.
July 25, 2026
Unprompted review
Reply from USAFIS
Hi Chala,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
Misleading Services, Harassment, and Unfulfilled Promises
I am writing this to warn others about my experience with USAFIS. I initially engaged with them for visa application and immigration support, paying thousands of dollars for what was promised to be professional assistance. Instead of real, actionable help, I was bombarded with automated emails and job notifications that amounted to nothing.
The level of professional misconduct and constant pushy behavior is completely unacceptable. They fail to deliver the services they charge heavily for, leading me to formally demand a full refund. Deal with this organization with extreme caution. They take your money upfront and leave you with zero results.
June 11, 2026
Unprompted review
Reply from USAFIS
Hi Humair,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Mauricio,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Years wasted by fraudulent USAFIS
Many many years with small payments, promised calls that were never made, and emails that went unanswered. Nearly $3,000 paid over more than six years.
Over the years, I received several calls from USAFIS telling me that I had been selected by the U.S. Government because of my strong professional profile, and that I should expect one final call to complete the process.
That final call never, ever came when they said it would.
I also received emails from USAFIS with a certificate number and instructions to check whether I had been selected that year.
Nothing came of it. Not a call. Not an email with any meaningful follow-up. Not the Green Card.
But... they have taken from me:
• My money — I have worked so hard for all my life.
• My dream — my lifelong dream of moving to the US, broken into pieces.
• My time!
After more than six years and nearly $3,000 paid, I believe I deserve answers and accountability.
I have tried to resolve this directly, but the lack of communication has left me with no choice but to take this matter further.
I intend to file a formal complaint with the relevant U.S. authorities and consumer protection agencies.
I have given USAFIS more than enough time to respond. Now, it is time for me to be heard.
July 1, 2026
Unprompted review
Reply from USAFIS
Hi Mo,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
It's the worst scam that I could…
It's the worst scam that I could imagine! It's fraudulent!!
Unfortunately, I paid a huge amount of money for 3 years, hoping for the final outcome. At the beginning, I was told that the process wouldn't be through Lottety Visa because everything changed after 2018. A year later, I was informed that my application was accepted. Then each year, they told me it was the final step. When someone called me, they always said, "Welcome to the USA. You are in a small group of people who have reached this goal. Congratulations!!" Of course, for me, it was always awesome and got me excited, but everything was a big lie!
In every call, they requested an urgent payment because the registration ends very soon!! When I asked for some document or format from the government, their answer was: "All your documents are confidential, and we try to keep them secure."
So, this year I finally learned that it was not any immigration process advancement nor a Green Card at the end. I formally requested a cancellation and a total refund; nevertheless, I only received less than 1% of the huge total amount. I'm still waiting for 99.3% of MY MONEY!!!
When I sent a formal request, I asked them everything by email and nothing by phone. Besides, I received thread messages.
For several weeks, I received all kinds of emails with work proposals in the USA, student processing in the USA, etc.; and when they sent me an email, they tried to turn everything around, saying, "It was a misunderstanding, and you didn't answer our calls."
It's unbelievable the lack of professionalism and transparency!!!
I formally submitted a complaint to the Internet Crime Complaint Center of the FBI and to the Consumer Complaint Center of the FTC.
In the end, I lost a huge amount of money, lost precious time with this fraudulent company, and have had to start over financially.
August 11, 2026
Unprompted review
Reply from USAFIS
Hi,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
My name is Fasasi Titilayo Funmilayo
My name is Fasasi Titilayo Funmilayo. I have registered to your country for a work permit visa sir.
I will be punctual and obey to the rules and regulations of the company sir.
July 29, 2026
Unprompted review
Reply from USAFIS
Hi Titilayo,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
So far soo good.
Very clear guidelines, fast and efficient. Looking forward for favourable response
July 28, 2026
Unprompted review
Reply from USAFIS
Hi Hellen,
We really appreciate your feedback regarding the service you received from us.
If you need additional assistance or have any questions, please feel free to contact us at: csr@usafis.org
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Ombolanle,
Thank you for taking the time to leave us a review.
We appreciate your positive comments and are pleased to know that you are satisfied with our support.
We also recognize that a 3-star review suggests there may be aspects of your experience that could have been better, and we would welcome any additional feedback.
Please do not hesitate to contact us at csr@usafis.org if you would like to share more or if we can assist you further.
Best regards,
Usafis
Customer Service Department
I have more than 15 years experience…
I have more than 15 years experience doing local and international deliveries.I
promise to deliver my best peformance.Currently working across Europe region doing International deliveries with 2 years experience.
July 26, 2026
Unprompted review
Reply from USAFIS
Hi Lucky,
Thanks for your time and effort in reviewing our service and providing feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
It’s very good team I like it I hope…
It’s very good team I like it I hope they will give me a chance travel to USA thanks again
July 24, 2026
Unprompted review
Reply from USAFIS
Hi Rizwan,
We really appreciate your feedback regarding the service you received from us.
If you need additional assistance or have any questions, please feel free to contact us at: csr@usafis.org
Best regards,
Usafis
Customer Service Department
Worth every penny
Its quick and easy forms, clear steps and save time.
The company markets itself as an organization that helps people prepare and submit U.S immigration application, focusing on application checking and multilingual support.
July 24, 2026
Unprompted review
Reply from USAFIS
Hi Grace,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
This letter service to certify and…
Great service thank you , very informative....
July 22, 2026
Unprompted review
Reply from USAFIS
Hi Mercy,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Fast and reliable
This company is fast and reliable
I am overwhelmed by their services
June 18, 2026
Unprompted review
Reply from USAFIS
Hi Onyekachukwu,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
FRAUD ALERT!
FRAUD ALERT!
Paid them over $5k for processing for a work visa, 3 years later they just sent me to a third party (they say is a “sister organization”) named VISACONSULTING which is asking me for more money. i am asking for a refund so they avoid my calls and emails, and hang up on me. I filed a FRAUD REPORT with the FTC and thE DOJ, if you are on the same situation you should do the same.
April 11, 2026
Unprompted review
Reply from USAFIS
Hi Jose Luis,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org
whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
Reply from USAFIS
Hi Werner,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Some questions are repetitive
Some questions are repetitive
Some industrial related field qualifications are missing Railway Industry
April 25, 2026
Unprompted review
Reply from USAFIS
Hi Livingstone,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
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