USA Jacket Reviews 

Awesome Jacket, the measurements were spot on, the quality is amazing, the craftsmanship is above what I expected.

Garbage. Sizing charts are way off. Bought a shirt as a gift and by the time it was opened the deadline for return or exchange had expired so they made no effort to make it right. How about instead of hiding behind a hard deadline, you make an actual effort to please a customer? Maybe they'll come back. Ridiculously expensive as well.

Review:
I received a defective jacket that did not match the description (wrong color, damaged lining, and a strong cigarette smoke odor). When I requested a return, they claimed their warehouse was under maintenance and promised me a 100% full refund within 7–10 business days if I kept the item.

The deadline has long passed, and the money never arrived. I’ve had to file a formal dispute through my bank to get my money back. Unreliable company, avoid doing business with them!

All the pictures you see on this website are fake—they’re taken from other websites. This is definitely a scam. If you don’t want to become a victim of fraud, do not place any orders.

Every photo on this website is stolen from other brands and you will not recieve what's in the photos.i know this becuase they stole my photos and it's an ongoing battle dealing with their scammy fraudulent practices.

This is one of the worst companies I've ever dealt with in 54 years of my life. I ordered Mr. Robot jacket from the website because it looked great in the picture. The order was placed on 01/18/2026. It said 13-15 days, Free shipping. Almost a month later, still NO product, so I contacted the customer service. The notorious Lisa Amber answered my emails, saying they cannot refund my money because the shipment is on its way. I got the jacket almost 2 months after on 03/09/2026; the sender was from Pakistan. Since my son liked the jacket enough and I had no energy to fight, get the return label and return to Pakistan, we kept it. Then a few weeks later, FedEx billed me for another $19 to pay the tax for importing the goods. I emailed to Lisa Amber and told her that this was supposed to be Free shipping (it's in my order slip). She highlighted a fine print on their website how customers are responsible for import/taxes. Unbelievable! Did we even know it's coming from Pakistan for 2 months? The website is USA jacket, not Pakistan jacket!! On the website, it says 12-15 days, Free shipping. This is the worst company ever. I had to pay the $19 because it'll go to collection if I don't. Do NOT purchase anything from this company.

Product didn't even look like the picture ordered. Also was later billed for duty or import tax charges of some type. Do not buy from this company.

Scam scam scam

Shady company. Horrible quality merchandise and terrible customer service.

I received a leather jacket from these guys. I ordered a XXXL and received a jacket that was three sizes too small. I have been trying to get it replaced with the right size now for the past six weeks. They asked me to verify my size and they would send me a new jacket. I did that. Then they asked me again and again. Now they are saying that their tailor says that the measurements i sent them are wrong. How can they be wrong? I got them from a valid sizing chart. These guys are stalling either because they don't want to send me a new jacket or they don't have my size. I don't think that they carry a true sized XXXL jacket even know it is available to order. Man, what a negative experience!! By the way, I've sent them my order details at least 5 times.

1) Initial third party payment suspicious.
2) Item arrived weeks after order from United Arab Emirates with packing tape attached to item.
3) Defective item sent (price tag glue adhered to jacket and heat during shipping process melded it into clothing fibers).
4) When I contacted customer support, they said "soak it in water." (I can't make this up.) They also offered a whopping $10 refund (jacket was $70). To their credit, they offered to have me send it to a US warehouse (at my postage expense) for them to reimburse upon receiving item. However, they would not supply address of warehouse. I got an additional message that return window had closed. To be clear, I communicated that item was an xmas gift and figured they'd allow a January return, especially considering it took 3+ weeks to arrive from UAE.

USA jacket provided prompt communication and exceptional customer service. I love my new jacket, great quality!

Scam Scam Scam, if you require a refund you will be pushed around for days on end without a specific email explaining they will supply a refund. You constantly have to email to get you money back. The call center is inactive. It’s a complete scam of a company. Please don’t waste your time

Ordered a leather jacket which arrived so poorly packaged that it was damaged beyond wear. Suggest looking elsewhere.

What a great company! I just received the Utred of Bebbanburg vest/jacket from the movie: The Last Kingdom and it was perfect. Such attention to detail and so authentic. It looks just like the one in the movie. Considering the time and work involved in this reproduction, I think the price was very reasonable. Customer Service was excellent. I would highly recommend this company to others.

Reliable shop. I got exactly what I ordered and in a very quick time. Very happy.

Have been waiting for weeks, proactively asked what was going on, and they were unable to deliver the jacket, telling I didn't want to pay the taxes??
Waste of time

I ordered the Lainey Wilson coat she wore at the New Years Eve Nashville bash. They duplicated the coat exactly what she wore. I am a size medium and ordered a medium. Fits perfectly, looks exactly like the coat well made and lined. The description was spot on. Very happy with this purchase. Customer service was great as they would reply promptly to my questions.