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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing, often finding products at the best value compared to other retailers. The ordering process is frequently described as easy, with some consumers praising the quick delivery times and the quality of the items received. A good selection of products and sizes is also a recurring positive point. However, some people were dissatisfied with the delivery service, particularly when using Evri, citing issues like delayed or lost parcels, and damaged packaging. There are also concerns regarding product sizing discrepancies and the cost of returns. A few other people also felt that the customer service was unhelpful, especially when dealing with missing items or order issues.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. While some customers praise quick delivery,... See more

Product

Reviewers highlight ambiguous aspects of product quality and description. While some customers praise the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise easy ordering, fast... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the good and fantastic prices, with... See more

Service

Users describe ambiguous interactions with service. Many customers report extremely poor customer service,... See more

Based on these reviews

Rated 3 out of 5 stars

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I shoul... See more

Rated 3 out of 5 stars

Best price for what I wanted anywhere online. Ordering process very easy and was kept informed at every process from paying for my item which I like. My only problem is that when I received my b... See more

Rated 3 out of 5 stars

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website... See more

Rated 3 out of 5 stars

Finally got my package yesterday. Thanks. I think next day delivery should be removed if it can’t be honoured. Fully understand it can be busy, but 4 days after placing order isn’t good. On the plus s... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Shoe Store
  4. Sportswear Store

About USC

Written by the company

Our mission is to surround ourselves with people who get it, and get us. We understand that the lines between high-end fashion and street wear have blurred and plan to bring together some of the world's most sought after brands to provide authentic experiences for friend collectives across the UK.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Contact info

  • Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, United Kingdom

  • www.usc.co.uk

3.1

Average

TrustScore 3 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service

saw an email advertising sales and i couldnt believe my look. some ralph lauren shoes for £35.

App is easy to navigate and easy on the eye to look at.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick dispatch

Order was quickly dispatched and delivered in the promised timeframe. Ordered on Friday at 12:40 with express delivery. Received Saturday at 17:15. Great service. Thank you

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic from USC

Absolutely fantastic from USC. Ordered on Weds - parcel received on Sat albeit in communal area NOT my d00rstep but that epitomises Evri unfortunately. Previous order lost by Evri so I contacted USC with my concerns. Excellent customer service.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Picking the item was easy but the…

Picking the item was easy but the delivery was terrible. I paid £11,95 for next day delivery. I received an e-mail from dpd stating that delivery has been delayed. Can't see anything on compensation for late deliveries.

April 8, 2026
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Rated 5 out of 5 stars

USC is my NUMERO UNO!

USC is my number one go to site for all my shopping needs. The ease of navigating, and quality and quantity of choices are available makes it easy to get everything I need in one place.

March 29, 2026
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Rated 1 out of 5 stars

Terrible service

Terrible service. The website kept looping on the payment section when trying to complete an order. Cleared. Cookies, changed browser, tried a different device and even different payment methods and nothing worked. Tried to get help from customer service who is simply slow and processing me through what feels like a automated process where nobody takes real ownership and I am forced to repeat myself. The worst type of service. I gave up.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from *USC CO UK

Do not buy from *USC CO UK. I repeat - do NOT buy. USC sold me boxers that are not the original design and their website said nothing about a change in the design. I received the packages where all the boxers where in un sealed packages so I had NO way of knowing if they had been used/tried on by other customers. I did not even myself open ANY of the packages and wanted a return and refund as they where clearly not the model I wanted and thought I would get, they just referred to their policy of underwear is not refundable. I have NEVER EVER experienced SO POOR customer service and a total lack of responsibility. Not even the slightest accommodation for a different purchase or an offer to refund me everything except their raw costs for the materials. I will NEVER EVER EVER deal with USC CO UK AGAIN! Shame on you!

March 9, 2026
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Rated 1 out of 5 stars

Items never received

Items never received.
Not particularly helpful customer service.
Still no refund over a week later from my original complaint. And over 2 weeks since I placed the order so iv been down money.
Not happy.

March 11, 2026
Unprompted review

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