I paid $30 a month for a virtual address with Stable. I only learned that a $10 pay-as-you-go option exists when I went to cancel. It was never clearly shown to me before. To me, hiding a cheaper pl... See more
Company replied

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I paid $30 a month for a virtual address with Stable. I only learned that a $10 pay-as-you-go option exists when I went to cancel. It was never clearly shown to me before. To me, hiding a cheaper pl... See more
Company replied
We started our company without any funding and needed a number of things that would help us set up ourselves as an entity! An office address , a registrar , a facility that could receive any m... See more
The assigned agent for us is great with communication any time I have a question, no matter how small or big it is. The mail system is easy to navigate. We receive checks in our mail and depositing is... See more
The address stable provides can be used virtually everywhere. Whenever I request a scan of my mails, i get the pdf versions sent to my email in less than two hours. That’s super fast and efficient.
Stable is an AI-powered virtual mailbox that helps companies move forward faster by eliminating physical mail management. Trusted by over 15,000 businesses, Stable provides instant digital access to the mail and uses AI to automate mail-driven workflows, reducing manual work, preventing costly mistakes, and removing operational bottlenecks. With an intuitive, reliable, and highly supported platform, Stable delivers relief by turning physical mail into a streamlined, automated part of modern business operations.
United States
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Replied to 66% of negative reviews
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Has made receiving mail and depositing checks seamless
I paid $30 a month for a virtual address with Stable. I only learned that a $10 pay-as-you-go option exists when I went to cancel. It was never clearly shown to me before. To me, hiding a cheaper plan until a customer leaves feels like a way to overcharge them.
I asked support to put my account back on the pay-as-you-go plan so I could keep my address. I emailed priority support on October 27 and still have no answer a week later.

Reply from Stable
I've had an excellent experience with Stable. It's a well-designed and reliable solution for businesses that need a professional address and the flexibility to manage physical mail remotely.
What I particularly appreciate is the convenience of having business mail accessible through a single digital platform. The ability to view, scan, and manage correspondence online saves valuable time and eliminates much of the hassle associated with traditional mail handling.
The platform is intuitive, the overall experience is straightforward, and the service offers real value for startups and businesses operating remotely. Stable has clearly put thought into solving a practical business problem.
I also appreciate the focus on customer service, efficiency, and making business administration easier. Overall, a very positive experience and a service I would confidently recommend to other entrepreneurs and business owners.

Reply from Stable

Reply from Stable
I found the cancellation process to be excessive. I tried to cancel on my phone but the cancel buttons stay hidden off the page even after adjusting screen size and aspect ratio. The buttons swap back and forth so you can't just press the button on the right or left to cancel, you have to read the text, but the text is kept off screen.

Reply from Stable
stable was a total flop. my admin team immediately ran into issues and went with another solution.
The service is reliable, professional, and, most importantly, their team is always attentive and willing to help whenever needed.
I truly appreciate the great service and personal attention they consistently provide. It gives me great peace of mind knowing that everything is handled properly.
Thank you for the outstanding service and continued support!
Smooth, intuitive UI, easy onboarding process, and great customer experience. Minimized friction for receiving physical mail as a new company.
I loved it at first but they keep increasing prices. The customer service was amazing but now it's been replaced by AI so you can't talk to a person and get issues resolved anymore. Very disappointing.
The address stable provides can be used virtually everywhere. Whenever I request a scan of my mails, i get the pdf versions sent to my email in less than two hours. That’s super fast and efficient.
Our company has different business lines, and we used different company entities to register separate UseStable accounts. Some of these business projects were paused shortly after launch, so we did not continue renewing those accounts. However, in most cases, the first month was already charged at around $59.
For our main business, we were actively using their address service. Then, one day, we were suddenly told that our account would be closed and that we could no longer continue using their service. We tried to communicate with them and explain our situation, but most of the replies we received felt like fixed template responses, without meaningful review or real support.
During the time we used their service, I noticed several serious problems.
First, my passport document was once mailed to their address, but it was destroyed before the 30-day period had passed. Because of this issue, they gave us three months of free service as compensation.
Second, the pricing is not cheap. The plan we used was around $59 per month, but it only included scanning for about 30 mail items. For this price level, I expected much better service quality.
Third, the scan quality was very poor. Many scanned images were unclear and difficult to read. I have used other virtual mailbox providers, including some providers available through Anytime Mailbox, and their scan quality was much clearer.
Another issue that concerned us was the billing description. Every time we paid the subscription fee, the payment appeared as a donation to a nonprofit organization rather than a normal commercial service payment. Our finance team asked for an explanation, but this issue was not clearly addressed.
Overall, when problems happened, we tried to communicate with UseStable many times, but we mostly received fixed or template-style responses. This made us feel that our concerns were not being seriously handled.
Because of this experience, I believe more entrepreneurs, especially non-U.S. founders and small businesses, should be aware of the potential risks before relying on UseStable for important business mail or compliance-related documents.
I am also questioning the card payments because, in my view, these payments were for a commercial mailbox service, not nonprofit donations. I am preparing further complaints and dispute actions, including inquiries with Stripe/card networks and possible arbitration with AAA regarding UseStable
This has been a long and frustrating process, but I hope sharing my experience helps other business owners make a more careful decision before using this service.

Reply from Stable
Quick and easy to set-up and timely notifications for incoming mail.
Stable was a great platform to have. Our founding team was unsure on the legalities including my mentor & CEO ( hope they don’t mind saying it ) when they set up shop , and it was our lawyers that recommended Stable to us.
Stable met us where we were in terms of pricing in year one when we were bootstrapping without revenue and made it so seamless and also helped us with a: Registrar in Delaware ( something we needed to have Delaware incorporation ) , an Office space in Dover, DE and most importantly having a very seamless concierge experience for all mail correspondences in the last 2 years. They even deposit checks if requested making my life as admin so much administrative.
Their suite of experience spans more solutions but even as a start up , we have been very fortunate to have them around. They actually are solving real problems and deserve this review and love!
Very expensive, and the interface is unusable in some cases. The customer service is rubbish!

Reply from Stable
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