I’ve been with the company for 17 years. Still happy to recommend them! Any problems, issues whatever are sorted. Costs of utilities always been acceptable the more you buy percentages of discount... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The contact options were clearly marked on website. I chose to talk by phone. Took a little time to explain problem. Member of staff made big effort to direct problem to correct dept and find a... See more
Company replied
Over the past 2 1/2 years we’ve been happy with our experience, and having the bonus of seeing our utility bill lower due to using UW card is a plus. Unfortunately in the last couple of months my hus... See more
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As usual with UW the person I spoke to was excellent. He diagnosed the reason why my internet was not working and contacted openreach to fix it, keeping track of it until they did. The only reason why... See more
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Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.3
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff on the phone
May 28, 2026
Reply from Utility Warehouse
Hi David,
We appreciate your kind words. We are glad our team was helpful.
Thanks and take care,
Nin
Reply from Utility Warehouse
Hello Cindy,
We're glad we could help resolve your problem.
Thank you for your positive feedback.
Nin
Reply from Utility Warehouse
Hello Mrs Reading,
We are glad to hear the full fibre change was efficient. We appreciate your feedback.
Thanks and take care,
Nin
Everything was taken care of things
Everything was taken care of things, and no inconvenience on my part.
June 4, 2026
Reply from Utility Warehouse
Hello Moira,
We are so pleased to hear everything was handled smoothly for you. We appreciate your positive feedback!
Thanks and take care,
Nin
Very helpful customer service staff
Very helpful customer service staff. Technical staff also extremely helpful tried various ways to resolve our issue and when they were unable to they passed us on the Open Reach who spent a lot of time outside and finally resolved issue. Excellent service from UW. Would highly recommend.
June 3, 2026
Reply from Utility Warehouse
Hello Margaret,
We're so pleased to hear about your excellent experience with our customer service and technical teams. It's wonderful that we could work to resolve your issue, even with the involvement of Open Reach.
Thank you for your recommendation!
Nin
Staff member was helpful and answered…
Staff member was helpful and answered my question promptly.
June 3, 2026
Reply from Utility Warehouse
Hello Robert,
We appreciate your positive feedback. We are glad our team was helpful and prompt.
Thanks and take care,
Nin
I had a truly awful experience with UW
I had a truly awful experience with UW. I am a full time carer for my 90 yr old mum and need certain energy requirements at my house. I instructed UW to take over my energy but then 12 hrs later, after looking at some reviews, I changed my mind - well within my 14 day cooling off period. UW has made it extremely difficult to get out of my contract with them. I have been fighting them for 2 months and their behaviour is borderline predatory. Despite having a very clear mandate to hand over my energy supplies to EON, they haven't. I'm making an official complaint with the ombudsman about their business practices. If there's anyone else who has experienced this I'd be really keen to know to put together a more comprehensive complaint to the statutory body.
June 3, 2026
Unprompted review
Reply from Utility Warehouse
Hello Vic,
I'm so sorry for the stress and frustration this has caused, especially while you're caring for your mum. I completely understand why you wanted a seamless transition, and I'd like to explain exactly what's happening with your services to help put your mind at ease.
Because your cancellation request came in on the actual day the services went live, it was unfortunately already too late for us to stop the automatic switchover from our end. Once that happens, the correct next step is for your chosen provider to request the services back from us. As long as that request is made correctly by them, we'll always release the services without any issue.
To give you the exact timeline of where things stand:
Electricity: We received the request from your chosen supplier on April 22nd, and your electricity successfully switched away to them a few days later.
Gas: We only just received the official request from the supplier yesterday, which means your gas is due to switch away to them tomorrow.
Once the gas leaves tomorrow, both services will be back with your preferred provider. You'll only ever be charged by us for the gas and electricity used during the short time the services were actually live with UW.
I hope this helps clarify the situation, and I'm glad to see both services are now safely on their way back to EON for you and your mum.
Thanks and take care,
Nin
I had cancelled but then restarted
I had cancelled but then restarted, when I phoned the staff were very helpful, courteous and friendly, went through all the process of restarting with ease. I would recommend Utility Warehouse.
May 27, 2026
Reply from Utility Warehouse
Hello Flo,
We're so pleased to hear our team made your restart process easy and that you found them helpful and friendly.
Thank you for your recommendation!
Nin
Reply from Utility Warehouse
Good Morning Sylvia,
Thank you so much for taking the time to leave us a 5 star rating. It’s much appreciated.
Take care,
Nin
The customer service was excellent
I was well looked after, once I got through on the phone. I’ve just moved my mobile contract to them.
The customer service was excellent.
June 1, 2026
Reply from Utility Warehouse
Hello,
We're so glad to hear you felt well looked after and that our customer service was excellent.
Thank you for your feedback!
Nin
Very prompt and straightforward…
Very prompt and straightforward arranging home insurance
June 3, 2026
Reply from Utility Warehouse
Hello Mrs Spencer,
We are so pleased you found arranging home insurance prompt and straightforward.
Thank you!
Nin
Excellent customer service
June 3, 2026
Reply from Utility Warehouse
Hello Anthony,
Thank you so much for the 5-star review! We’re delighted to hear that you’re happy with the service.
Take care,
Nin
Prices still highly competitive
Prices still highly competitive, however still no reaction to our emails regarding moving our gas meter to an accessible place.
June 3, 2026
Reply from Utility Warehouse
Hello June,
Thanks for sharing your review. I'm glad to hear you're finding our prices competitive, but I'm sorry for the lack of response to your emails about moving your meter.
It would be best to speak to our team directly on 0333 777 0777. They'll be able to discuss the gas meter relocation process with you, look at the next steps, and talk through any costs involved.
Thanks for your patience, and we look forward to getting this sorted for you.
Nin
Reply from Utility Warehouse
Hello Kevin,
Thanks so much for taking the time to leave such a lovely review!
It's great to hear that our customer service team was so helpful.
Take care,
Nin
Reply from Utility Warehouse
Hello Stewart,
Thank you for this 5* review. It's great to hear you're happy with the service.
Take care,
Nin
Transition Nightmare
I am still transitioning my electric, gas and phone service to UW. Despite promising a seamless transition I am now stuck between 2 service providers both taking money from me. In addition, I was told that UW would pay any additional fees I incurred in breaking my contract with O2. Despite providing a final screenshot of my O2 app and a bank statement showing the final bill, I have been told that this is not acceptable and I need to ask O2 to email me a final statement!!!! Who uses paper in this day and age - UW obviously. I was promised that the move would save me money but at the moment I am significantly out of pocket that will take months to claw back
My strong recommendation to any customer thinking of moving to UW is don’t do it. I have wasted so much time on my electric/gas transition and now have to spend more time on my mobile transfer.
The fitting of my smart meter was rescheduled by UW with a delay of 4 weeks. However the engineer turned up on the original date so I could have kept that appointment. The next appointment is due tomorrow however when I phoned to confirm details, I was originally told that there was no booking and when I complained I was told that the meter fitting is scheduled for tomorrow but there was an error on the system.
I’m not sure that I trust anything UW says anymore. Be very careful.
I think its only fair to write that following this review being posted, a representative from UW has contacted me and via other exchanges and by providing more information, I have been advised that they are now able to cover my termination fees with O2. so That's a great relief.
The time slot I have been given for the smart meter installation was 8am/12noon today, and engineer has arrived at 11.21. Result!!
June 3, 2026
Unprompted review
Reply from Utility Warehouse
Hello Sally,
Thank you for taking the time to share your review. I am sorry to hear about the stress and financial strain this transition has caused you, from being double-billed by providers to the confusion surrounding your smart meter appointment.
Regarding your mobile contract buyout, please be assured we do accept digital documents. While a screenshot of an app or a bank statement usually doesn't show the full breakdown required to verify termination fees, a downloaded PDF copy of your final O2 bill—which you can easily grab from your online O2 account—is completely acceptable and does not need to be a paper copy.
I've requested some additional information to check the document sent in and sort out the termination fee credit as long as the number has come to UW then there should be no issue so long as the document shows the termination fee.
UPDATE: Thank you for providing your details and providing the additional information. The maximum credit has been applied as mentioned in the email I sent.
Thanks and take care,
Nin
Reply from Utility Warehouse
Hello Sae,
We're glad we make it easy to contact us with your queries. We appreciate your feedback.
Take care,
Nin
Reply from Utility Warehouse
Hello Lisa,
Thanks so much for taking the time to leave us a review!
I'm delighted to hear that you're happy with our service. We appreciate you being with Utility Warehouse.
Take care,
Nin
The engineer was very professional and…
The engineer was very professional and absolutely first rate repairing our meters, i cannot praise him highly enough. The communication however,was not up to the standard I expected. It took 3 calls each lasting 45 minutes to have my issue resolved, I was told, on the 2nd call that I would be seen within the hour as I had already been waiting 3 hours, I called back a 3rd time only to be told that the ticket, I thought raised at 10am, had not been acted on and the issue was sorted when the engineer arived at approx 5:30. This is not a good reflection of the service you claim to aspire to achieve and I am giving serious consideration to looking elsewhere for our energy needs.
June 3, 2026
Reply from Utility Warehouse
Hello Mr Harty,
We appreciate your feedback regarding the engineer's excellent service and the communication challenges you experienced. We are concerned to hear about the multiple calls and the delay in addressing your issue.
We are reviewing our communication processes to prevent similar situations and ensure our service meets the standards we aim for.
Thanks and take care,
Nin
We have a three bedroom house with two…
We have a three bedroom house with two teenage children. Our bills are £500 per month and someone from UW said it’s the cost of a small country manner. I asked if someone could check if everything was ok and to see where issues could be and they said no. Just keep taking the money. The kids are disabled and we are really struggling
June 3, 2026
Reply from Utility Warehouse
Hello Vicky,
Thank you for taking the time to share your review, and I am incredibly sorry to hear about the stress this is causing your family. Dealing with high monthly bills while caring for your children is a heavy burden.
We want to make sure your billing is accurate and that you are fully supported. Please get in touch with our team directly on 0333 777 0777. Our advisors can discuss all of your available support options and arrange a Meter Accuracy Test to ensure your meter is recording your usage correctly. Usually, the team will ask you to complete a few simple home checks first to help rule out any internal appliance issues before a physical test is booked.
Please give us a call so we can look into this, check your account, and help ease the pressure on your household.
Thanks and take care,
Nin
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